Account Specialist (Temporary)

Stella-Jones is a leading manufacturer of essential infrastructure products focused on serving utilities and railroads, as well as supplying big box home improvement stores across North America. Headquartered in Montreal, Canada and publicly traded on the Toronto Stock Exchange, Stella-Jones operates a vast network of facilities that employs more than 3,000 employees across the United States and Canada. Built on strong foundations with a coast-to-coast reach, we offer real opportunities for career success and community impact. Position Summary Stella-Jones is a leading producer of pressure-treated wood products. We are currently seeking a Temporary Account Specialist to join our sales team. The Account Specialist manages assigned customer accounts by handling various pre- and post-sale functions to ensure the highest quality of customer service. The territory served covers Eastern Canada. This is a temporary, full-time position until September 25, 2026, with the possibility of contract renewal. This is a 100% remote position. The successful candidate will work from their home office in the Greater Montreal area.

Key Responsibilities

Contribute to the development of sales forecasts and the establishment of objectives Participate in inventory management, order processing, and related transactions for assigned clients and territories Maintain a thorough knowledge of customer contractual and regulatory requirements Verify and enter business transaction details into spreadsheets and databases Investigate and resolve customer complaints and issues in a timely manner Reconcile discrepancies and issues identified in reports Enter customer and sales data into the processing system in accordance with company procedures Review, balance, interpret, and correct computer reports, and submit them to management upon request Support customers and staff members by answering questions regarding accounts, procedures, and services Monitor yard inventories and manage Alliance client accountability as needed Provide information to the planning department to ensure appropriate finished goods inventory levels are maintained and plan replenishments to meet customer needs Review all quotes and orders for accuracy and timely submission Monitor transactions to ensure compliance with company and industry procedures and regulations Participate in the preparation and submission of Requests for Quotation (RFQ), Requests for Proposal (RFP), and formal bids and tenders as required May be required to work overtime and/or weekends to provide coverage during storm-related responses Actively participate in and contribute to the company's safety program Perform other related duties as assigned

Qualifications

College diploma or a combination of relevant education and experience Minimum of 2 years of related experience Fluency in French and English, spoken and written (for communication with colleagues and clients outside the province) Must reside in the Greater Montreal area Advanced proficiency in Microsoft Office Suite Strong organizational skills, proactive attitude, and exceptional attention to detail Ability to manage multiple tasks simultaneously and work under pressure while meeting strict deadlines Ability to work within a team and collaborate effectively across departments Demonstrated ability to analyze Requests for Proposal (RFP) and identify business issues Ability to make sound decisions with minimal supervision Ability to build strong working relationships and a proven track record in customer service Self-discipline and autonomy required to work effectively in a remote environment Assets Degree in Business Experience serving utility sector clients such as Hydro-Québec and Bell Canada Experience serving clients in Quebec and Atlantic Canada Experience in the wood pole or industrial wood industry Experience with SAP software As a Stella-Jones employee, you will enjoy access to excellent benefits and incentives, including: Extended health and dental coverage Competitive compensation Career advancement opportunities Stella-Jones is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Stella-Jones makes hiring decisions based solely on qualifications, merit, and business needs at the time. #StellaS Apply To This Job