Fulfilment Officer

Manulife is a leading international financial services provider dedicated to making decisions easier and improving lives. Join us to help shape the future you envision and discover how "better" can take you anywhere you aspire to go. We are seeking a detail-oriented professional primarily responsible for verifying documents related to residential mortgage applications, from the initial loan application to issuing instructions to lawyers and notaries. This role involves preparing and processing all mortgage-related transactions and documents, requiring a high level of efficiency and organization. Position Responsibilities: Review mortgage documents to ensure completeness and compliance, and set up and manage new mortgage business, handling related financial transactions. Utilize strong decision-making and problem-solving skills to address issues, influence decisions, and ensure accountability and responsiveness to meet or exceed expectations. Foster strong collaborative relationships with internal departments by delivering excellent customer service and supporting the team in meeting urgent deadlines and managing increased workloads. Identify and propose opportunities for improvement and efficiencies, assist with their implementation, and ensure that escalated complaints consider the customer experience. Follow bank policies and standards for the required information, documentation, and processes involved in discharging a mortgage. Required Qualifications: Proficiency in MS Office programs, including Word, Excel, and Outlook. Previous experience in the banking sector. Ability to understand and accurately interpret legal mortgage documents. Preferred Qualifications: Demonstrates excellent customer service skills with a strong ability to effectively engage and support clients. Possesses strong interpersonal skills that enhance communication and collaboration, contributing positively to team dynamics. Proven organizational and time management skills, with exceptional attention to detail, ensuring accuracy and precision in work. Ability to thrive in high-volume, fast-paced settings while maintaining quality and composure, coupled with a willingness to work flexible hours during peak seasons. General knowledge of the residential mortgage industry and mortgage underwriting practices. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected]. Referenced Salary Location CAN, British Columbia - Full Time Remote Working Arrangement Remote Salary range is expected to be between $48,450.00 CAD - $80,750.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. Apply To This Job