Staff Alliance Manager, EMEA
Who we are: Maravai LifeSciences translates extraordinary science into everyday miracles, helping biotech, biopharma, and life sciences companies everywhere deliver novel vaccines, therapeutics, and diagnostics. We are global leaders in providing products and services within the fields of nucleic acid production and biologics safety testing to many of the world's leading biopharma, vaccine, diagnostics, and cell and gene therapy companies. At Maravai, we believe that diverse perspectives are the foundation of innovation. Through an inclusive and equitableculture where every team member is inspired to bring their best selves to work, we cultivate an environment in which we can lead together, providing differentiated value to our customers, and enabling the miracles of science. For over 35 years, Maravai’s portfolio companies have served as a catalyst for innovative, lifesaving technology for humanity. Pioneering nucleotide research since its inception, we are now leading the way in the rapidly expanding mRNA market. Your next role as a Miracle Maker Maravai LifeSciences is seeking a #MiracleMaker to join our Alliance Management team as a Staff Alliance Manager. The Staff Alliance Manager will be responsible for the execution and management of all aspects of TriLink key accounts and customer programs. The Senior Alliance Manager is responsible for owning the contractual relationship and commitments of a managed account, along with interfacing with operations, commercial sales, finance, quality, and engineering teams to meet contractual obligations and customer goals. This role is responsible for the key elements of the customer journey pertaining to negotiation of license and supply agreements, identifying and implementing unique contractual mechanisms, working with channel partners, and defending TriLink and the business P&L by partnering with managed accounts to enforce contractual terms and obligations. This role is critical to provide an excellent customer experience and establish long term partnerships with our clients. Additionally, the responsibilities may require applying knowledge and experience in implementing processes and/or projects in a New Product Introduction (NPI) environment. How you will make an impact: Solely manages up to 15+ Alliance Partnerships across the License Holder, Supply Agreement Holder, CDMO Enablement / Kit Co, and or Distributor customer profiles. Ensures retention, growth, and customer satisfaction of accounts. Works closely with Business Development, Legal, and Commercial Leadership to own negotiation of new alliances, and acts as a liaison with Business Development to ensure a smooth transition of new customers as they onboard to being overseen by the Alliance Management team. Direct, lead, and motivate multi-disciplinary project teams to deliver results throughout the life of the program or key account while also supporting customer engagement by being a liaison between the customer and internally facing teams. Advise senior management and internal stakeholders on strategies and status of customer demand, forecasts, and health. Manage and grow existing strategic alliance partner relationships including ongoing communications, periodic reviews, and facilitating periodic interactions (QBR's). Works within the contract boundaries and customer relationship to defend binding and non-binding revenue commitments and works proactively to ensure that there is visibility to Commercial and Business Leadership on revenue risks or push-outs. Understand company and partner supply chain and other critical factors to ensure timely delivery of products that support client production demands. Facilitate internal meetings to support design, production, and problem resolution. Monitor performance metrics and proactively address program and functional issues. Take ownership of tracking overall team progress and provide detailed management status reports, including KPIs. Develop/Implement/Improve AM team processes and procedures to help mature the team and ensure that AM is a scalable group within the organization. Where applicable, oversees & supervises the training of junior Alliance Manager staff and works to build their core competencies to allow for successful customer management. Works to train and implement best practices across the team where applicable to improve overall team functioning. Perform other functions and duties as required. The skills and experience that you will bring: Bachelor’s degree in business, engineering, life sciences, or a related field, with 7+ years of relevant direct experience in commercial customer-facing alliance manager/project/program management or a role. Experience as a cross-functional leader with demonstrated life sciences/chemistry manufacturing operations results. Experience Implementing and improving chemical or biopharma manufacturing processes and/or procedures. Experience with New Product Introduction (NPI) methodologies. Experience with ERP/MRP systems, such as NetSuite, required. Experience with Microsoft Office and MS Project Experience with 21 CFR 820, ICH Q7, ISO 9001, and/or ISO 13485 requirements a plus. Ability to assist in facilitating progressive change. Self-motivated and able to organize and prioritize multiple tasks. Ability to manage stress and balance competing demands in a high throughput environment. Time Management Skills and familiarity with goal setting Leadership qualities including conflict management and motivation techniques. Ability to travel Apply To This Job