Performance Manager - Work

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Job Title: Performance Manager – Workplace and Online Proposition About Workplace and Online Workplace and Online is one of three Propositions that form part of the British Council’s English and Exams business. The team originates solutions that help individuals and organizations achieve their English language learning and assessment goals through digital and workplace-focused offers. We work across product, marketing, sales, operations and customer service to grow commercial performance, improve customer experience and maximize impact. Role purpose The Performance Manager plays a key role in enabling data-driven decision-making across the Proposition’s product and commercial portfolio. Reporting to the Commercial Director, Workplace and Online, the role works closely with the whole Proposition team, the Data and Evidence team, marketing, sales, operations and customer service to deliver actionable insights that improve financial and product performance, support commercial growth, and strengthen decision making. This role is ideal for someone who enjoys combining analysis, commercial thinking and stakeholder engagement to influence strategy and business outcomes in a fast-paced, collaborative environment. Role Accountabilities Leadership & Management Provides data-driven insights to support Proposition leadership team in decision-making Defines and tracks KPIs; supports capability building and performance culture Strategy & Planning Aligns proposition planning with financial and business goals (with FP&A) Supports the development and communication of long-term portfolio and performance plans Develops and implements pricing strategies with key stakeholders (Marketing, B2O sales and Heads of Propositions) Challenges stakeholders to drive performance, revenue, and margins Commercial & Financial Management Supports colleagues to track ROI, cost efficiency, and transformation outcomes Ensures robust investment cases and benefit realisation Consultancy, Analysis & Problem Solving Produces actionable insights to support strategy and planning Analyses data to inform product design, performance, and market focus Supports pricing and cost strategy for key tenders and sales opportunities to create a competitive winning proposition Data & Insights Manages multi-source data and ensures quality Builds dashboards and delivers insights for senior stakeholders Translates business needs into recommendations Supports growth through data-driven analysis Qualification and experience Qualification Essentials Degree, preferably in a relevant field such as data science, computer science, information systems, business, or a related discipline, e.g. a STEM subject or a finance-related subject. Equivalent professional experience will be considered where a degree is not held. Desirable: Data or analytics-related certifications, such as in data management, data governance, or cloud platforms (e.g., AWS, Azure, GCP) Experience Essentials2+ years’ experience in BI and/or data analysis Strong quantitative skills; proficient in SQL, Excel, Power BI, Tableau, and analytics tools Experience tracking and analysing digital service performance metrics Ability to translate data into actionable insights and recommendations Strong data visualisation skills (dashboards and reporting) Understanding of data privacy and security principles Experience working with cross-functional teams (e.g. product, marketing, engineering) Excellent written and verbal communication skills for diverse audiences Ability to work independently and manage priorities in a fast-paced environment Commitment to continuous learning and professional development Experience analysing Google Analytics 4 (GA4) data DesirablesQualification(s) in data analysis or equivalent. Familiarity with visualization tools such as Looker, Tableau and/or Power BI. Experience working in a global or multicultural context. Understanding of Agile ways of working and product development cycles. Experience of a digital education or assessment business. Language Requirements The British Council systems and global processes operate in English. Written and verbal proficiency in English is required Important information British Council Pay band: 8/E Department: English and Exams Contract type: Indefinite Contract Location: UK - This role is open to candidates based in all UK locations. Proof of Identity requirements & right to work in country: You must have the legal right to work in the stated location. Visa sponsorship and relocation assistance are not provided. Closing date: 19 June 2026 (23.59 ICT / 17.59 BST) A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email [email protected] Apply To This Job