Senior Manager, Learning Management System Administration – Training
Job Description:
- Support the AD in the assessment and improvements to the current structure, content, and usage
- Deploy and manage training assignments within LMS platforms
- Ensure accurate tracking, reporting, and completion
- Support curriculum updates and learner experience improvements
- Troubleshoot LMS issues and coordinate with system owners or vendors
- Execute established training operations processes, standards, and workflows across BUs
- Support planning and delivery of onboarding, launch, POA, and ongoing training programs
- Maintain training calendars, schedules, and operational plans aligned to business priorities
- Ensure readiness of materials, systems, and logistics for successful delivery
- Support onboarding logistics and execution for new hires and field builds
- Coordinate cross-functional activities to ensure seamless onboarding experiences
- Execute onboarding playbooks, templates, and readiness plans
- Track onboarding completion and readiness metrics
- Build and manage project plans for training initiatives and launches
- Track milestones, deliverables, and dependencies
- Identify risks and proactively escalate issues
- Ensure alignment between content development and execution timelines
- Support execution of training components for POAs, workshops, and national meetings
- Coordinate logistics, materials, communications, and surveys
- Ensure smooth execution and strong participant experience
Requirements:
- Bachelor’s Degree required
- 5–8+ years of experience in training operations, sales operations, or learning & development
- Experience supporting commercial field teams (pharma/biotech preferred)
- Strong project management and organizational skills
- Experience working in cross-functional environments
- Familiarity with LMS platforms and training systems
- Ability to work independently and on a team; a positive, team-focused approach is essential
- Experience with and ability to use Microsoft Office and associated tools (WORD, Excel, PowerPoint)
- Ability to travel domestically as needed
Benefits:
- Medical benefits
- Fringe benefits
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