Community Association Manager

RowCal is a fast-growing, innovative HOA and Property Management company focused on empowering and enriching HOA communities across the United States. The Community Association Manager will oversee a portfolio of community associations, acting as a liaison between the association board and RowCal's supporting divisions or third-party service providers.

Responsibilities

• Review, coordinate, and respond to homeowner ACC requests
• Review and upkeep of all work orders
• Oversight of covenants enforcement and issuing violations
• Homeowner, Board, and association data administration in CINC Systems
• Act as main point of contact for all Board communications through all channels
• Administration of on-site association amenities and gate houses
• Retention and administration of all association records in SharePoint and WebAxis including, but not limited to, governing documents, rules & regulations, management agreements, service contracts and proposals, homeowner and board communications, vendor communications, etc
• Address and resolve all homeowner escalations
• Act as liaison between Board of Directors and all RowCal supporting divisions and third-party ancillary service providers
• Update and maintain the management plan in CINC Systems as necessary with board meetings, site inspections, vendor meetings, maintenance calendar, WebAxis Calendar, community events, vendor service dates, etc
• Drafting and execution of all association communications including statutory notices, newsletters in coordination with the Board/committee, emergency notifications, email blasts, text blasts, etc
• Approval of all invoices for payment in accordance with association budget and board direction
• Review and execution of action items
• Review and return of voicemails and emails
• Provide feedback to division Director on all RowCal supporting divisions
• Review and process violations and ACC requests
• Check on hold invoice status
• Review and addressal of all past-due action items
• Review for knowledge and accuracy of prepared financial statements including balance sheet, income statement, delinquency report, and cash disbursements
• Monitor vendor and owner delinquency rates and collections process for entire portfolio
• Review of open violations for compliance
• Site visits of all associations (if applicable and as necessary)
• Preparation for, attendance at, and administration of all Board Meetings (or as often as necessary)
• Preparation of Board Meeting Packets according to client established timeframes to include agenda, previous minutes, monthly financials, and any supporting documentation for old & new business
• Review monthly financials - look for GL code errors and other discrepancies
• Attendance at all monthly management or company meetings
• Review performance of all service providers and discuss areas of opportunity with representatives, as necessary
• Audit SharePoint and WebAxis to ensure all records are uploaded and properly organized
• Audit Board members, maintenance items, service providers, management plan, and other information tab to ensure accuracy
• Preparation and drafting of annual operating and reserves budget for all associations
• Preparation for, attendance at, and administration of all Annual Meetings or Membership meetings
• Review and negotiation of service contracts for all associations for services such as trash service, landscaping, snow removal, pest control, utilities, or cable service, etc
• Coordinate tax returns and financial review/audit (as applicable)
• Coordination of and attendance at all municipally required inspections such as fire/life safety, backflow, etc
• Review of existing reserve study or procurement of new reserve study, as necessary
• Identification and initial planning of all capital improvement projects and coordination with Board and RowCal Construction & Maintenance, Project Coordination, and Director of Management

Skills

• 1 year required experience in property management
• Strong communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work in a fast-paced environment
• Proficient with Microsoft office
• Able to problem solve and work independently
• Must have valid driver's license and have the ability to drive around the local market on a regular basis
• 3 years or more experience in property management
• Single Family Management/Homeowners Experience
• Associate or bachelor's degree
• IL State CAM License (must obtain within 30 days of employment if not currently licensed)

Benefits

• 401k matching
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance for employees and dependents
• Disability insurance
• Time off each year to engage in service with one of our community service partners

Company Overview