AI Technology Enablement Specialist

Commerce Bank is seeking an AI Technology Enablement Specialist to assist in developing and delivering training materials for AI-enabled productivity tools. The role includes supporting user onboarding, responding to inquiries, and facilitating AI adoption initiatives in a hybrid work environment.

Responsibilities

• Assist in developing and delivering training materials for AI-enabled productivity tools, including Microsoft 365 Copilot
• Support user onboarding for AI and collaboration tools through documentation, job aids, and reference materials
• Respond to user inquiries related to AI tools and provide guidance on basic best practices
• Support AI adoption initiatives by tracking training attendance, feedback, and basic usage metrics
• Assist with rollout communications and coordination of enablement activities
• Support prompt development and documented workflows for common Copilot use cases
• Follow established governance, security, and compliance standards for AI tool usage
• Provide basic administrative support for Microsoft 365 productivity tools
• Escalate complex technical or compliance issues to senior team members
• Perform other duties as assigned

Skills

• Bachelor's degree in Information Systems or equivalent combination of education and experience required
• 1+ years of experience supporting digital tools, training, or technology adoption required
• Experience with Generative AI tools and Microsoft 365 applications required
• Basic knowledge of Microsoft 365 productivity and collaboration tools
• Basic knowledge of Generative AI tools such as Microsoft 365 Copilot
• Ability to follow established governance, security, and responsible AI guidelines
• Willingness to learn and adapt to new technologies
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook

Benefits

• Employer sponsored health, dental, and vision insurance
• 401(k)
• Life insurance
• Paid vacation
• Paid personal time
• Career development
• Education assistance
• Voluntary supplemental benefits

Company Overview