[Remote] Customer Service and Rebate Processing Specialist

Note: The job is a remote job and is open to candidates in USA. Resource Innovations is a women-led energy transformation firm focused on impact, seeking a Customer Service and Rebate Processing Specialist to join their growing dynamic team. The role involves providing customer service support over calls and email, as well as data entry into various database applications.

Responsibilities

• Receive data and sourcing documents, compile, sort, interpret and verify data to be entered
• Provide basic troubleshooting and recommend solutions
• Maintain electronic and hard-copy filing system of applications, rebates and other supporting documents
• Communicate effectively as part of team approach with other departments in servicing customers
• Provide customer service activities such as responding to emails and phone calls
• Other duties as assigned

Skills

• High school diploma or equivalency
• 6-12 months of related work experience in a call center environment
• Fluent in English
• Interest in sustainability and passionate about making a meaningful impact on the environment
• Reliable high-speed internet service and the ability to maintain a secure, consistent home internet connection that supports daily job responsibilities, including video conferencing, collaboration tools, and other work-related systems is required. For optimal performance, a minimum internet speed of 50 Mbps download and 5 Mbps upload is required, with 70+ Mbps download preferred. Connection stability is essential. Satellite and mobile internet connections may not provide the reliability necessary for roles requiring frequent video conferencing, VoIP communications, or other real-time collaboration activities
• Fluent in Spanish
• Experience with various Microsoft programs, including Word, Excel, Access
• Strong attention to detail
• Strong organizational and prioritization skills and ability to multi-task
• Experience in a data entry processing and customer centric call center environment

Benefits

• Discretionary annual bonus
• Three weeks of paid vacation annually
• Paid holidays
• A 401(k) retirement plan with employer match
• Medical, dental and vision coverage
• Parental leave
• An employee assistance program
• Commuter benefits
• Additional supplemental offerings

Company Overview