[Remote] Customer Support Specialist (Remote)

Note: The job is a remote job and is open to candidates in USA. Bear Country Bees is looking to hire an enthusiastic Customer Support Specialist to manage customer support requests. The role involves responding to customer inquiries through various channels and contributing to the improvement of customer support initiatives.

Responsibilities

• Respond promptly to incoming customer phone calls, emails, chats and messages
• Log all customer questions received for use in our Knowledge Base initiative
• Help identify areas for improvement in customer support initiatives
• Speak up when there are suggestions for better customer experience
• Remain calm and professional during stressful situations while delivering on deadlines

Skills

• Have an eagerness to constantly learn and develop your customer service and communication skill sets
• Are self-motivated, have a strong work ethic, set high standards for yourself, and always pay close attention to detail
• Are a fast learner & problem solver who can troubleshoot technical issues easily
• Can manage large influxes of seasonal support requests in a timely manner and with a high degree of accuracy without getting flustered or overwhelmed
• Respond to incoming customer calls, chats, emails, etc. in timely manner
• Log all customer questions received for use in our Knowledge Base initiative
• Help us identify areas where we can improve our customer support initiatives
• Speak up when you see something our company needs to start doing, stop doing, or do differently to create a better experience for our customers
• Can remain calm and professional during stressful situations while still delivering on outlined deadlines
• Have outstanding communication skills
• Accept feedback and make appropriate adjustments without taking offense
• Be flexible and adaptable with unforeseen needs — a constant reality of working in agriculture
• Are looking forward to being part of a top-notch team that's always pushing their personal & professional limits to improve
• Perfect written and spoken English
• Reliable personal computer with enough power to handle more intensive web-based systems
• Reliable iOS or Android smartphone
• Fast, reliable internet connection
• Introductory understanding of Asana, our task management software
• Flexibility to answer customer calls as needed during regular business hours
• Strong customer service and communication skills
• Attention to detail and a constant desire to do things better
• History of dependability and honesty

Benefits

• Seasonal performance bonus potential
• Being part of a team that cares deeply about the success and well-being of customers and employees
• The space and freedom to do your best work that contributes directly to company’s bottom line
• Becoming the rockstar customer service wizard you want to be and do it faster. You’ll be given regular coaching, feedback, training, and more to help you improve your skills and job satisfaction
• A chance to give input on the direction of the entire Support department of a startup with solid, stable growth
• A culture of consistent feedback to help our team members and our company improve the work we do
• Your input, insights, & opinions are valued. We don’t pretend to have all of the answers and will rely on you to help us see things we’re missing or should be doing better
• Endless support & training from our team to help you complete your best work
• Access to learn anything you want to about honey bees and beekeeping
• We don’t micromanage your work!
• You can work from home, in a co-working space, or anywhere else you can get WiFi for all we care
• Flexibility on when you get your work hours in
• You’ll be part of an awesome company that believes in building, supporting, and empowering our team members
• A lot of growth potential including the possibility of becoming a team manager in the future
• Expanded opportunities for more hours, growth, and more as our sales continue to grow

Company Overview