Customer Care Specialist – Inbound Support, Appointment Scheduling & Customer Education for arenaflex Retail Network

About arenaflex

arenaflex is a fast‑growing, high‑performing franchise leader in the foot‑health and active‑lifestyle market. With a footprint that spans 32 retail locations across North Carolina, Virginia, Washington DC, Maryland, Tennessee, Alabama, and Ohio, arenaflex is on an ambitious expansion path, targeting the launch of 25 additional stores over the next four to five years. Our mission is simple yet powerful: help people live active, pain‑free lives by providing premium arch‑support solutions that are only available in our dedicated retail environments. From marathon runners and school teachers to attorneys and construction crews, thousands of customers have experienced reduced foot, knee, and back discomfort, improved balance, and a higher quality of life thanks to arenaflex arch supports.

Why Join arenaflex?

At arenaflex, we believe that a supportive work culture fuels exceptional customer experiences. Our team members are united by a shared passion for transforming lives, a commitment to excellence, and a collaborative spirit that encourages continuous learning. Whether you’re just starting your career or looking to deepen your expertise in customer service, arenaflex offers a dynamic environment where your contributions are recognized, your growth is nurtured, and your voice matters.

Role Overview

The Customer Care Specialist is the front‑line ambassador for arenaflex, handling inbound calls from customers across all store locations. You will address inquiries, resolve concerns, and partner with our sales teams to educate shoppers about the benefits of arenaflex arch supports. This role is pivotal in ensuring that every interaction reflects arenaflex’s Mission, Vision, and Values, and that customers feel heard, supported, and empowered to make healthier choices.

Key Responsibilities

• Inbound Call Management: Answer, route, and return calls promptly, ensuring each customer is connected to the appropriate store or specialist.
• Issue Resolution: Listen attentively, diagnose concerns, and provide clear, empathetic solutions while maintaining accurate follow‑up documentation.
• Appointment Coordination: Schedule and confirm in‑store appointments for multiple locations using Google Calendar, balancing availability and customer preferences.
• Customer Education: Articulate the science and benefits of arenaflex arch supports, guiding customers toward informed decisions that improve their comfort and mobility.
• Collaboration with Sales Teams: Work closely with store sales associates to relay customer feedback, share insights, and support seamless handoffs.
• Data Accuracy: Maintain meticulous records of call logs, appointment details, and resolution outcomes to support continuous improvement initiatives.
• Availability: Commit to alternating Saturdays, working until 5:00 pm, to ensure weekend coverage aligns with peak customer demand.
• Travel Support: Occasionally travel to the Richmond, VA hub for team meetings, training sessions, or special events.

Essential Qualifications

• High School Diploma or GED (required).
• Demonstrated excellence in verbal and written communication, with the ability to convey complex information in a clear, friendly manner.
• Strong time‑management skills, capable of juggling multiple calls, appointments, and follow‑up tasks without sacrificing quality.
• Proven customer‑service orientation, with a track record of building rapport and delivering solutions that exceed expectations.
• Detail‑oriented mindset, especially when handling follow‑up processes, documentation, and scheduling logistics.
• Flexibility to work alternating Saturdays and adapt to evolving call volumes.
• Residency in Alabama, Tennessee, or Virginia (required) to facilitate occasional on‑site visits.

Preferred Qualifications & Experience

• Prior experience in a call‑center, retail support, or health‑and‑wellness environment.
• Familiarity with Google Workspace (Calendar, Docs, Sheets) and basic CRM tools.
• Experience handling high‑volume inbound calls while maintaining composure and professionalism.
• Knowledge of foot‑health concepts, orthotics, or related wellness products (beneficial but not mandatory).
• Demonstrated ability to work collaboratively across geographically dispersed teams.

Core Skills & Competencies

• Active Listening: Quickly identify customer needs by asking the right questions and demonstrating genuine empathy.
• Problem‑Solving: Develop practical, customer‑centric solutions and follow through until resolution.
• Organizational Acumen: Keep calendars, call logs, and follow‑up tasks orderly and up‑to‑date.
• Technology Proficiency: Comfortable navigating multiple software platforms simultaneously (phone system, Google Calendar, internal ticketing).
• Team Collaboration: Share insights with sales and management to improve product knowledge and service delivery.
• Adaptability: Thrive in a fast‑growing environment where priorities can shift quickly.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a Customer Care Specialist, you will have access to:

• Comprehensive onboarding that covers product science, customer‑service best practices, and arenaflex’s brand philosophy.
• Ongoing training modules on advanced communication techniques, conflict resolution, and sales support.
• Mentorship programs pairing you with seasoned store managers and regional leaders.
• Clear pathways to advance into supervisory, operations, or regional support roles as the company expands.
• Opportunities to attend industry conferences, wellness expos, and internal leadership workshops.

Work Environment & Culture at arenaflex

Our culture is built on three pillars: Passion, Integrity, and Community. You’ll join a supportive team that values:

• Collaboration: Regular cross‑functional meetings, virtual coffee chats, and team‑building events.
• Recognition: Monthly awards for outstanding customer service, peer‑nominated accolades, and public shout‑outs.
• Wellness: Access to arenaflex arch supports for personal use, wellness challenges, and ergonomic workstations.
• Diversity & Inclusion: A commitment to hiring and promoting talent from varied backgrounds, ensuring every voice is heard.

Compensation, Perks & Benefits

arenaflex offers a competitive salary package aligned with market standards for the region, complemented by a robust benefits suite that includes:

• Health, dental, and vision insurance options.
• Paid time off (PTO) and paid holidays.
• 401(k) retirement plan with company matching.
• Employee discount on arenaflex products and services.
• Flexible scheduling to support work‑life balance.
• Professional development stipend for courses, certifications, or conferences.

How to Apply

If you are enthusiastic about helping people lead healthier lives, thrive in a fast‑paced, customer‑focused environment, and meet the residency requirements, we invite you to become part of arenaflex’s mission‑driven team. Click the link below to submit your application and start a rewarding career with a company that truly cares about its customers and its employees.

Apply Job!

Join arenaflex Today

At arenaflex, every call you take, every appointment you schedule, and every piece of advice you share contributes to a larger purpose: empowering individuals to move confidently and comfortably. We look forward to welcoming a dedicated Customer Care Specialist who shares our vision and is ready to make a tangible impact on the lives of our community members.