Remote Customer Service & Data Entry Representative – Claims Coordination Support for arenaflex (Fully Remote, Flexible Hours, Growth‑Focused)
About arenaflex
arenaflex is a leading provider of innovative claims management solutions, serving a diverse portfolio of insurance carriers, third‑party administrators, and healthcare providers across the United States. Our mission is to simplify the claims journey, reduce administrative friction, and deliver fast, accurate outcomes for both our clients and the individuals they serve. As a technology‑driven, people‑first organization, arenaflex invests heavily in cutting‑edge platforms, continuous learning, and a culture that celebrates curiosity, collaboration, and inclusion.
Our remote workforce is a cornerstone of our success. By empowering employees to work from anywhere with the tools they need, arenaflex has built a resilient, adaptable team that can respond to market changes and client demands with speed and precision. If you thrive in a dynamic environment where every detail matters and you enjoy turning raw data into actionable insight, this is the place to grow your career.
Why This Role Matters
The Customer Service / Data Entry Representative is the backbone of our claims coordination team. Accurate data entry, diligent follow‑up, and meticulous invoice verification ensure that claims progress smoothly from intake to resolution. Your work directly impacts claim cycle times, client satisfaction, and the financial health of the organizations we serve.
Key Responsibilities
- Data Entry & Validation: Enter claim information into arenaflex’s proprietary claims management system with a focus on speed and 99.9% accuracy.
- Information Follow‑Up: Proactively contact internal teams, providers, and claimants to obtain missing documentation or clarification needed to move a claim forward.
- Invoice Review: Examine invoices attached to claims, verify line‑item details, and flag discrepancies for further investigation.
- Report Generation: Compile daily, weekly, and monthly reports that summarize claim volumes, status trends, and data quality metrics for senior leadership.
- Quality Assurance: Perform routine audits of entered data to ensure compliance with internal standards and regulatory requirements.
- Customer Communication: Provide courteous, clear, and timely responses to claimants and partners via phone, email, or chat, reinforcing arenaflex’s commitment to service excellence.
- Process Improvement: Identify repetitive bottlenecks, suggest workflow enhancements, and collaborate with the process engineering team to implement automation where feasible.
- Team Collaboration: Work closely with claims adjusters, underwriting specialists, and the finance department to resolve complex issues and maintain a seamless claims pipeline.
Essential Qualifications
- High school diploma or equivalent (GED accepted).
- 6 months to 1 year of professional experience in a customer service, data entry, or administrative role.
- Demonstrated proficiency with standard office software (Microsoft Office Suite, Google Workspace) and basic familiarity with database or claims management platforms.
- Typing speed of at least 45 words per minute with high accuracy.
- Strong attention to detail and the ability to spot inconsistencies in large data sets.
- Excellent written and verbal communication skills, with a professional and empathetic tone.
- Legal eligibility to work in the United States (U.S. citizens, permanent residents, asylees, refugees, or temporary residents with unrestricted work authorization). Applicants on F, J, H, or L visas are not eligible.
- Willingness to undergo a background investigation and provide proof of work authorization.
Preferred Qualifications & Additional Skills
- Associate’s degree or coursework in business administration, health information management, or a related field.
- Previous experience in insurance, healthcare, or financial services environments.
- Familiarity with claims terminology (e.g., “adjuster,” “reserve,” “settlement”).
- Experience using CRM or ERP systems (e.g., Salesforce, SAP, Oracle).
- Basic knowledge of HIPAA and other data privacy regulations.
- Demonstrated ability to manage multiple priorities in a fast‑paced, remote setting.
- Proactive problem‑solving mindset and a willingness to suggest process improvements.
Core Skills & Competencies
- Analytical Thinking: Ability to interpret data, recognize patterns, and make data‑driven decisions.
- Organizational Skills: Efficiently manage a high volume of claims while maintaining strict deadlines.
- Communication: Clear articulation of complex information to diverse audiences, both written and verbal.
- Technology Savvy: Comfort navigating new software tools, learning system updates quickly, and troubleshooting minor technical issues.
- Customer‑Centric Attitude: Commitment to delivering a positive experience for claimants and partners.
- Integrity & Confidentiality: Strict adherence to data protection standards and ethical handling of sensitive information.
Compensation, Perks & Benefits
arenaflex offers a competitive salary package that reflects your experience and the value you bring to the team. In addition to base pay, you will enjoy a comprehensive benefits suite, including:
- Medical, dental, and vision coverage with multiple plan options.
- Life and accidental death & dismemberment insurance.
- 401(k) retirement plan with company matching contributions.
- Employee Stock Purchase Plan (ESPP) allowing you to buy arenaflex shares at a discounted rate.
- Educational expense reimbursement for approved courses, certifications, or degree programs.
- Employee Assistance Program (EAP) offering confidential counseling and wellness resources.
- Flexible work hours and a fully remote work model (equipment and high‑speed internet stipend provided).
- Paid time off (PTO), holidays, and sick leave.
- Matching gift program for charitable contributions.
- Regular virtual team‑building events, wellness challenges, and recognition programs.
Career Development & Learning Opportunities
arenaflex is committed to your long‑term growth. As a Remote Customer Service & Data Entry Representative, you will have access to:
- Structured onboarding that includes system training, compliance overview, and mentorship from seasoned claims professionals.
- Continuous learning pathways through our internal Learning Management System (LMS), covering topics such as advanced claims processing, data analytics, and customer experience excellence.
- Opportunities to cross‑train with other departments (e.g., underwriting, finance, IT) to broaden your skill set.
- Clear promotion tracks leading to senior data analyst, claims coordinator, or team lead positions.
- Quarterly performance reviews with personalized development plans and salary progression discussions.
Work Environment & Culture at arenaflex
Our culture is built on three pillars: Innovation, Inclusion, and Impact. We celebrate diverse perspectives, encourage curiosity, and reward results. Even though you’ll be working remotely, arenaflex ensures you feel connected through:
- Virtual coffee chats, town‑hall meetings, and “Ask Me Anything” sessions with senior leadership.
- Employee resource groups (ERGs) focused on gender equity, multicultural inclusion, veterans, and more.
- Regular feedback loops that empower you to shape policies, tools, and processes.
- A supportive IT help desk that provides rapid assistance for any technical challenges.
Equal Opportunity & Accommodation
arenaflex is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected characteristic. Reasonable accommodations are available for qualified individuals with disabilities. If you require an accommodation during the application or interview process, please let us know.
Application Process
Ready to join a forward‑thinking, remote‑first organization that values your attention to detail and dedication to service? Follow these steps to apply:
- Prepare an up‑to‑date resume highlighting relevant experience and any certifications.
- Submit your application through the online portal linked below.
- Complete a brief pre‑screen questionnaire that helps us understand your background and work preferences.
- If selected, you will participate in a virtual interview with a hiring manager and a member of the claims coordination team.
- Successful candidates will receive a formal offer, undergo a background check, and begin the onboarding journey.
We look forward to welcoming a detail‑oriented, customer‑focused professional to our arenaflex family.
Take the Next Step
If you are excited about turning data into meaningful outcomes, enjoy helping people navigate complex processes, and want to grow within a supportive, technology‑driven environment, apply today. Your expertise will help arenaflex continue to set the standard for claims excellence while you build a rewarding, flexible career.
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