Experienced Part-Time Aviation Customer Service Agent – International Arrivals & Concierge Services at arenaflex

About arenaflex and the Opportunity

Welcome to arenaflex, whereEvery journey begins with purpose and every team member plays a vital role in creating exceptional travel experiences. As one of the world's busiest international aviation hubs, arenaflex serves as a gateway connecting communities across the globe, generating significant economic impact and employment opportunities throughout the region. We take pride in our diverse, inclusive, and equitable workplace culture that celebrates individuality anduplifts all backgrounds, perspectives, and identities.

This is an extraordinary opportunity to join ourteam as a Part-Time Aviation Customer Service Agent I, specifically assigned to our prestigious Concierge Team. In this role, you will be at the forefront of delivering elevated customer service tointernational travelers arriving through our facilities, ensuring seamless customs clearance processes and providing premium meet-and-assist services that set the standard for airport hospitality.

We are currently seeking enthusiastic individualswho thrive in fast-paced, ever-changing environments and are passionate about creating memorable experiences for every traveler. If you have a genuine love for customer service, excellent communication skills, and the flexibility to work varying shifts including evenings, weekends, and holidays, we invite you to explore thisExciting career opportunity with arenaflex.

Position Details

Position Type: Part-Time, Hourly (On-Call)

Average Hours: Approximately 30 hours per week

Maximum Hours: Up to 39 hours per week based on operational need

Pay Range: $25.00 - $29.00 per hour (commensurate with education and experience)

Work Location: arenaflex - In-Person Reporting Required

Shift Availability: Varying shifts between 6:00 AM and 11:00 PM, including weekends and holidays

Benefits: This position is eligible to enroll in arenaflex's 457b retirement plan. Additional benefits may be limited for part-time roles.

About arenaflex: A Global Aviation Leader

arenaflex stands as one of the top ten busiest airportsin the world and ranks as the third-busiest aviation hub in the United States. Our facility serves as the primary economic engine for the region, generating billions in economic impact annually and employing thousands of professionals across diverse disciplines. At arenaflex, we are committed to fostering a workplace where diversity, equity, and inclusion aren't just values—they are the foundation of our success.

We believe that our strength lies in our differences. We celebrate individuality and actively uplift all races, ethnicities, gender identities, national origins, ages, abilities, religions, and LGBTQIA+ communities. Our diverse workforce of more than 11,000 team members represents the rich tapestry of our global community, and we strive to ensure that every team member feels valued, respected, and empowered to bring their authentic selves to work every day.

What You'll Do: Key Responsibilities

As an Aviation Customer Service Agent I on our Concierge Team, you will play a pivotal role in shaping the first and last impressions of travelers passing through arenaflex. Your responsibilities extend far beyond traditional customer service—you will be a Brand Ambassador, representing the highest standards of hospitality and professionalism. Here's what you can expect:

• Federal Inspection Services (FIS) Support: Assist customers navigating the international customs clearance process by managing queue lines efficiently and verifying that travelers possess the necessary documentation required for entry into the country. You will serve as a calming, knowledgeable guide during what can often be a stressful process for international visitors.
• Premium Meet & Assist Services: Deliver elevated, concierge-style assistance to VIP guests, large groups, and travelers requiring special attention. This includes escorting passengers, assisting with luggage, and ensuring seamless transitions through the airport facility.
• Information and Wayfinding Assistance: Staff airport Information Booths and strategic locations throughout the terminal to assist customers with directions, general information requests, and navigation support. You will be a walking encyclopedia of arenaflex services, amenities, and local resources.
• Brand Ambassador Excellence: Serve as the face of arenaflex by anticipating customer needs and consistently exceeding expectations. Demonstrate professionalism, approachability, flexibility, and reliability in every interaction. Be visible, accessible, and proactive in identifying opportunities to assist travelers.
• Operational Support: Work closely with internal and external stakeholders including governmental agencies, airline partners, and other airport departments to coordinate logistics for special events, VIP arrivals, and large group movements. Participate in daily operational meetings with key partners.
• Safety and Security Monitoring: Monitor terminal and concourse areas for conditions that may compromise safety, security, or operational efficiency. Report any concerns to appropriate authorities immediately and take proactive measures to ensure traveler wellbeing.
• Emergency Response: Provide assistance during emergency situations including severe weather events, security breaches, transportation failures, and security level changes. All arenaflex employees may be required to work extended hours during emergencies or crisis situations.
• Technology Utilization: Master a variety of technology devices and systems to assist customers with information requests, maintain detailed records, and coordinate with team members. Stay current on arenaflex operations by attending training sessions, briefings, and meetings.
• Continuous Learning: Maintain thorough knowledge of airport services, resources, and operational procedures. Participate in ongoing training to enhance your skills and stay informed about updates to policies, processes, and technologies.
• Team Contribution: Actively contribute to team success by supporting special projects, initiatives, and daily operations. Be flexible and willing to assist in areas beyond your primary assignments as operational needs require.

Career Growth and Development Opportunities

At arenaflex, we believe in investing in our people and supporting their professional growth. As part of our team, you will have access to:

• Comprehensive Training: Receive extensive training on airport operations, customer service best practices, safety procedures, and industry regulations.
• Career Advancement: Build a foundation for long-term career growth within the aviation industry. Many of our leadership positions are filled by internal candidates who started in customer service roles.
• Skill Development: Develop valuable skills in customer relations, crisis management, cross-cultural communication, and operational coordination that transfer across industries.
• Networking Opportunities: Connect with professionals across multiple departments and disciplines, building relationships that can support your career trajectory.
• Industry Exposure: Gain firsthand experience working in one of the world's premier aviation hubs, understanding the complexities and rewards of global air travel.

Work Environment and Culture

Working at arenaflex means being part of a dynamic,team-oriented environment where no two days are alike. Our culture is built on:

• Inclusivity: We welcome and celebrate diversity in all its forms, creating a workplace where everyone belongs.
• Collaboration: We work together across departments and disciplines to deliver seamless experiences for the traveling public.
• Excellence: We hold ourselves to the highest standards in everything we do, from customer interactions to operational processes.
• Resilience: We adapt quickly to changing circumstances and support each other through challenges, including weather events and emergency situations.
• Community Impact: We take pride in knowing that our work contributes to connecting communities and enabling meaningful travel experiences.

Our airport operates 24 hours a day, 7 days a week, 365 days a year. This means our team is always ready to serve travelers, regardless of the hour or conditions. We value flexibility and understand the importance of work-life balance, while also expecting commitment during critical operational periods.

Required Qualifications

Education: High school diploma or GED equivalent required

Experience: Minimum three (3) years of customer service experience in one or more of the following industries:

• Airline operations
• Airport services
• Hospitality and hotel operations
• Customer service call centers
• Ground transportation services
• Related service industries

Language Skills: Strong oral and written communication skills in English are required. Bilingual proficiency in German, Spanish, French, or Japanese is a significant plus and may be considered for priority placement.

Technical Skills: Proficient in Microsoft Outlook and Microsoft Word. Comfortable learning and adapting to new technology systems and devices.

Licensure: Valid driver's license required

Background Check: Successful completion of FBI criminal background check is required for all positions at arenaflex. Employees must disclose any felony convictions and/or moving violations to maintain clearance eligibility.

Physical Requirements: This role involves prolonged standing, walking, and physical mobility throughout the airport terminal. Candidates must be able to perform the essential functions of the position, including lifting light to moderate loads and navigating stairs and escalators.

Availability Requirements

This position requires significant scheduling flexibility:

• Ability to work varying shifts between 6:00 AM and 11:00 PM
• Must be available to work weekends and holidays
• Part-time availability: 20-39 hours per week based on business need
• Must be available when international flights are delayed or changed
• Must be available for meet-and-assist and concierge services as required
• Ability to extend and change shifts with short notice
• May be required to work extended hours during weather events, emergencies, or crisis situations

Position participates in seniority-based shift bidding, and availability may influence shift assignment priority.

Compensation and Perks

We recognize that our people are our greatestasset, and we offer competitive compensation and benefits:

• Competitive Pay: $25.00 - $29.00 per hour, commensurate with education and experience
• Retirement Benefits: Eligible to participate in our 457b retirement plan
• Training and Development: Comprehensive onboarding and ongoing training programs
• Employee Resources: Access to employee support programs and professional development opportunities
• Make a Difference: Be part of a team that connects communities and creates meaningful travel experiences

How to Apply

Applications for this position are accepted on arolling basis. We encourage you to submit your application as soon as possible to ensure consideration for upcoming opportunities.

To be considered for thisExciting opportunity, please complete the online application process. Be prepared to demonstrate your customer service experience, communication skills, and availability during the selection process.

We conduct pre-employment assessments and may require a physical examination and/or drug test as part of our selection process. All offers of employment are contingent upon successful completion of required background checks and verification of eligibility to work in the United States.

Join Our Team

Are you ready to embark on a rewarding career whereevery day offers new opportunities to make a positive impact? Do you thrive in dynamic environments where your customer service skills can shine? Are you passionate about creating exceptional experiences for travelers from around the world?

If so, we invite you to join the arenaflex team. As an Aviation Customer Service Agent I, you will be more than an employee—you will be a Brand Ambassador, a problem solver, and a key contributor to our mission of connecting the world through outstanding airport experiences.

We look forward to receiving your application and learning how your skills, experience, and passion can contribute to our team. Start your journey with arenaflex today—where your career takes flight and your future awaits.

arenaflex is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.