Remote Energy Services Data Entry Clerk (Typist) – Full‑Time Digital Records Specialist for arenaflex

About arenaflex – Making a Difference in Human Services

arenaflex is a forward‑thinking, non‑profit organization dedicated to empowering individuals and families across the United States. With a focus on energy assistance, community development, and holistic well‑being, arenaflex partners with local agencies, government programs, and charitable foundations to deliver life‑changing services. Our mission is to break down barriers to affordable energy, improve housing stability, and create pathways to economic opportunity. As a remote‑first employer, arenaflex embraces flexible work arrangements, invests in professional growth, and cultivates a culture where compassion meets innovation.

Position Overview

We are seeking a meticulous, detail‑oriented Remote Energy Services Data Entry Clerk (Typist) to join our dynamic team. In this role, you will be the backbone of our digital record‑keeping system, ensuring that client information, program data, and communications are accurately captured, organized, and readily accessible. Your work will directly support the delivery of critical energy assistance programs, helping low‑income households stay warm, safe, and financially stable.

Key Responsibilities

• Client Data Management: Input, update, and verify client status records in the Statewide Client Service Center, reflecting real‑time progress through the production pipeline.
• Digital Communication Tracking: Monitor incoming emails, log documents, and record communications in the Monday.com platform, ensuring every interaction is documented promptly.
• Database Compliance: Follow program guidelines for all required systems—including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, and related tools—to maintain data integrity and meet funder requirements.
• File Organization: Maintain both digital and paper participant files in strict accordance with program policies, guaranteeing confidentiality and audit readiness.
• Collaboration & Support: Work closely with program staff to streamline communication, enhance service delivery consistency, and troubleshoot data‑related issues.
• Clerical Assistance: Perform routine administrative tasks such as filing, preparing mailings, providing phone coverage, and supporting virtual meetings.
• Remote Availability: Remain accessible for scheduled meetings, conference calls, email correspondence, and ad‑hoc duties throughout the workday.
• Professional Development: Attend mandatory staff meetings, supervision sessions, training workshops, and contractual briefings to stay current on policies and best practices.
• Confidentiality Assurance: Uphold the highest standards of privacy, safeguarding client and program information at all times.
• Additional Tasks: Undertake related duties as assigned to support the overall mission of arenaflex.

Essential Qualifications

• Associate degree or equivalent professional experience in a related field.
• Minimum of two years’ experience in human services, social work, or a comparable sector, working with diverse, low‑income populations.
• Demonstrated ability to manage multiple data entry tasks with precision and speed.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort navigating web‑based platforms.
• Strong written and verbal communication skills; bilingual in Spanish is a distinct advantage.
• Excellent organizational abilities and a keen eye for detail.
• Ability to work independently in a remote environment while maintaining high levels of accountability.
• Commitment to upholding confidentiality and ethical standards in all interactions.

Preferred Qualifications & Additional Skills

• Experience with Monday.com, CRM systems, or other project‑management tools.
• Familiarity with energy assistance programs such as LIHEAP, HEARTWAP, or similar federal/state initiatives.
• Knowledge of data‑privacy regulations (e.g., HIPAA, GDPR) as they pertain to human‑service records.
• Ability to troubleshoot basic technical issues and provide first‑line support for digital tools.
• Demonstrated cultural competency and sensitivity when interacting with clients from varied backgrounds.
• Strong problem‑solving mindset and willingness to propose process improvements.

Core Competencies for Success

• Accuracy & Speed: Ability to type quickly while maintaining error‑free data entry.
• Time Management: Prioritize tasks effectively to meet deadlines in a fast‑paced environment.
• Team Collaboration: Communicate clearly with program staff, supervisors, and external partners.
• Adaptability: Thrive in a remote setting, adjusting to shifting priorities and evolving program needs.
• Ethical Judgment: Exercise discretion and uphold confidentiality with every piece of information handled.

Career Growth & Learning Opportunities

arenaflex is committed to the professional development of every team member. As a Data Entry Clerk, you will have access to:

• Structured onboarding and mentorship programs that accelerate your mastery of agency systems.
• Ongoing training workshops covering data management best practices, compliance updates, and emerging energy‑assistance policies.
• Opportunities to cross‑train with program managers, gaining insight into case management, grant administration, and community outreach.
• Pathways to advance into roles such as Data Analyst, Program Coordinator, or Remote Operations Supervisor as you demonstrate expertise and leadership.
• Support for certifications related to data governance, project management, or human services.

Work Environment & Culture at arenaflex

Our remote‑first culture is built on trust, flexibility, and a shared commitment to social impact. Key cultural pillars include:

• Inclusivity: A diverse workforce where every voice is heard and valued.
• Collaboration: Regular virtual huddles, team‑building activities, and open‑door communication channels.
• Well‑Being: Emphasis on work‑life balance, mental‑health resources, and supportive leadership.
• Innovation: Encouragement to suggest process improvements and adopt new technologies that enhance service delivery.
• Community Impact: A clear line of sight between your daily tasks and the positive outcomes experienced by families across the nation.

Compensation, Perks & Benefits (General Overview)

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact salary ranges will be discussed during the interview process, the following benefits are standard for full‑time remote employees:

• Health, Dental, Vision, and FSA Coverage: Comprehensive plans to support your physical health and that of your dependents.
• Paid Time Off (PTO): Generous vacation, sick leave, and personal days to recharge.
• Hybrid/Flexible Work Options: Choose the remote setup that best fits your lifestyle, with occasional in‑person gatherings if desired.
• Student Loan Forgiveness & Tuition Remission: Financial assistance for continued education and debt reduction.
• Employer‑Sponsored Retirement Plan: Contributions to a 401(k) or similar retirement vehicle.
• Pet Insurance: Coverage to keep your furry companions healthy.
• Employee Discounts & Perks: Access to exclusive savings on products, services, and wellness programs.
• Professional Development Stipends: Funding for conferences, courses, and certifications.

Why Join arenaflex?

By becoming part of arenaflex, you are joining a purpose‑driven organization where every keystroke contributes to a larger mission: ensuring that vulnerable households have reliable, affordable energy. You will work alongside passionate professionals who value integrity, empathy, and continuous improvement. Your role will be pivotal in maintaining the data foundation that enables program managers to allocate resources efficiently, track outcomes, and report impact to funders and community stakeholders.

Application Process

If you are a detail‑oriented, self‑motivated individual with a heart for service and a knack for digital organization, we encourage you to apply today. Submit your resume, a brief cover letter highlighting your relevant experience, and any supporting documentation that showcases your bilingual abilities (if applicable). arenaflex looks forward to welcoming a new team member who will help us continue to make a meaningful difference in the lives of those we serve.

Take the Next Step

Ready to turn your data‑entry expertise into a catalyst for community change? Click the link below to begin your application journey with arenaflex. We can’t wait to meet you!

Apply Job!