Client Relationship Analyst – Data Entry & Call Support Specialist – $32/hr – Full‑Time – Florida (arenaflex)

About arenaflex

arenaflex is a leading name in the retail pharmacy and health‑care services sector, operating a nationwide network of nearly 9,000 stores across the United States, Puerto Rico, and the U.S. Virgin Islands. With a mission to improve lives through better health, arenaflex blends physical locations with cutting‑edge digital platforms to deliver a seamless omnichannel experience for millions of customers each day. Our commitment to community wellness, innovative health solutions, and a supportive workplace culture makes arenaflex an employer of choice for professionals who want to make a tangible impact while advancing their careers.

Why This Role Matters

As a Client Relationship Analyst at arenaflex, you will serve as the single point of contact for our valued clients, ensuring that every interaction—whether via phone, email, or data‑entry portal—delivers the highest standard of service. You will play a pivotal role in the 340B program, a critical initiative that helps provide discounted medicines to underserved populations. Your work will directly influence the efficiency, accuracy, and compliance of this program, supporting arenaflex’s broader goal of expanding health‑care access.

Key Responsibilities

• Client Liaison: Act as the primary contact for client inquiries, managing day‑to‑day correspondence, conducting program surveys, and guiding clients through agreement reviews.
• Issue Resolution: Own the end‑to‑end resolution of client questions and problems, delivering timely, accurate solutions while maintaining a high level of professionalism.
• Data Analysis & Reporting: Collaborate with cross‑functional teams (IT, Store Operations, Legal, Finance, etc.) to gather, interpret, and present data trends that inform client decision‑making and program performance.
• Process Improvement: Solicit client feedback, identify opportunities for workflow enhancements, and recommend system upgrades that streamline the 340B program.
• Training & Guidance: Educate clients on reporting changes, new compliance requirements, and best practices to ensure smooth transitions and accurate data submission.
• Documentation: Maintain comprehensive records of client interactions, complaints, resolutions, and follow‑up actions in arenaflex’s CRM system.
• Collaboration: Build strong relationships with internal partners—including IT, Store Operations, Legal, and Finance—to facilitate information exchange and resolve complex issues.
• Industry Insight: Stay current on pharmacy and health‑care trends, especially those affecting the 340B program, and use this knowledge to propose strategic improvements.
• Travel: Occasionally travel (up to 20% of the time) for client site visits, training sessions, or regional meetings.

Essential Qualifications

• Bachelor’s degree (or equivalent) in Business, Health‑Care Administration, or a related field.
• Minimum of two (2) years of experience in client relationship management, data entry, or a similar customer‑service role.
• Proven ability to diagnose, isolate, and resolve moderate to complex business issues with minimal supervision.
• Strong verbal and written communication skills, with experience presenting to both internal teams and external clients.
• Demonstrated experience delivering high‑quality customer service that meets or exceeds established service level agreements.
• Proficiency in Microsoft Office Suite—Excel, PowerPoint, and Word—at a functional level (e.g., data manipulation, report creation, presentation design).
• Willingness to travel up to 20% of the time for business purposes.

Preferred Qualifications

• Experience working within the health‑care or pharmacy industry, particularly with 340B programs, PBMs, or retail pharmacy operations.
• Advanced knowledge of data‑entry tools, CRM platforms, and reporting software.
• Prior exposure to regulatory compliance and audit processes related to pharmacy discounts.
• Ability to manage multiple client accounts simultaneously while maintaining meticulous attention to detail.

Core Skills & Competencies

• Analytical Thinking: Ability to interpret data, identify patterns, and translate findings into actionable recommendations.
• Problem‑Solving: Proactive approach to troubleshooting and resolving client issues before they escalate.
• Relationship Building: Strong interpersonal skills to foster trust and long‑term partnerships with clients and internal stakeholders.
• Organizational Excellence: Efficiently manage documentation, follow‑up tasks, and deadlines in a fast‑paced environment.
• Technical Proficiency: Comfortable navigating multiple software systems, data‑entry portals, and reporting dashboards.
• Adaptability: Thrive in a dynamic setting where priorities may shift quickly, and new regulatory requirements emerge.

Career Growth & Development

arenaflex invests heavily in the professional development of its employees. In this role, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Continuous training on 340B compliance, data analytics, and advanced Excel techniques.
• Opportunities to cross‑train with other departments, expanding your skill set beyond client support.
• Clear career pathways toward senior analyst, program manager, or regional client‑service leadership positions.
• Support for industry certifications (e.g., Certified Pharmacy Technician, Project Management Professional) through tuition reimbursement.

Work Environment & Culture at arenaflex

Our workplace is built on collaboration, inclusivity, and a shared purpose of improving community health. Employees enjoy:

• A supportive team atmosphere where ideas are welcomed and innovation is encouraged.
• Flexible work arrangements, including hybrid schedules that balance remote and on‑site responsibilities.
• Recognition programs that celebrate individual and team achievements.
• Employee resource groups that promote diversity, equity, and inclusion.
• Regular health‑and‑wellness initiatives, from on‑site fitness classes to mental‑health resources.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly rate of $32 per hour, commensurate with experience and location. In addition to base pay, you will receive a comprehensive benefits package that includes:

• Medical, dental, and vision coverage with multiple plan options.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Employee assistance program (EAP) for personal and professional support.
• Life insurance and accidental death & dismemberment coverage.
• Tuition assistance for continued education.
• Wellness programs, including gym membership discounts and health challenges.
• Employee discount on arenaflex products and services.

How to Apply

If you are passionate about delivering exceptional client service, thrive in a data‑driven environment, and want to contribute to a mission‑focused organization, we encourage you to apply today. Join arenaflex and become part of a team that is shaping the future of health‑care access.

Apply Now