Senior Data Analyst – Customer Experience Insights & Strategy (Remote) – Advanced Analytics, Dashboard Development & Data Platform Design

About arenaflex – Shaping the Future of Customer Experience

arenaflex is a global leader in retail innovation, dedicated to delivering unforgettable experiences to millions of customers every day. Our mission is to turn data into actionable insight, empowering every team member to champion the voice of the customer. As a forward‑thinking, technology‑driven organization, arenaflex invests heavily in analytics, AI, and modern data platforms to stay ahead of market trends and exceed expectations. Join a culture that celebrates curiosity, collaboration, and continuous improvement, where your analytical expertise will directly influence the way customers interact with our brand and our competitors.

Position Overview

We are seeking a highly skilled Senior Data Analyst to become a cornerstone of our Customer Experience (CX) analytics team. In this remote role, you will act as the data authority for a high‑impact CX initiative, translating complex data sets into clear, strategic recommendations that drive business decisions, improve customer sentiment, and justify investment in experience‑enhancing programs. You will partner with cross‑functional stakeholders—including product managers, UX designers, engineers, and senior leadership—to build robust reporting frameworks, develop advanced dashboards, and help architect the next generation of arenaxflex’s CX data platform.

Key Responsibilities

• Data Expertise & Domain Mastery: Become the go‑to authority on all data sources related to the assigned CX initiative, understanding where data resides, how it can be joined, and how it tells a compelling story.
• Reporting Standards & Architecture: Establish and enforce reporting standards, design a scalable reporting framework, and ensure consistency across all CX dashboards and analytical outputs.
• Advanced SQL & Dashboard Development: Write, optimize, and maintain complex SQL queries that power real‑time dashboards; create intuitive visualizations using Tableau (or comparable tools) that surface key performance indicators for senior leadership.
• Data Platform Design: Collaborate with data engineers to design and implement a modern CX data platform, including data modeling, ETL pipelines, and documentation that enable business users to self‑serve insights.
• Continuous Discovery & Exploration: Conduct ongoing data discovery, hypothesis testing, and exploratory analysis to uncover hidden opportunities for improving the customer journey.
• Impact Measurement & Benefit Tracking: Develop methodologies to quantify the impact of CX initiatives, stitching together multiple data sources to track ROI, sentiment shifts, and competitive positioning.
• Ad‑Hoc Analytics & Stakeholder Support: Respond to urgent analytical requests, provide deep‑dive analyses, and translate technical findings into clear business recommendations.
• Data Quality & Governance: Lead data cleansing, validation, and governance activities to ensure the reliability and accuracy of all CX data assets.
• Collaboration & Mentorship: Work closely with developers, UX designers, and end‑users to gather requirements; mentor junior analysts on best practices, emerging tools, and analytical techniques.

Essential Qualifications

• Bachelor’s degree in Business Analytics, Computer Science, Statistics, Economics, or a related quantitative field (or equivalent practical experience).
• Minimum of 7 years of professional experience in data analysis, with at least 4–6 years in a senior or lead capacity.
• Demonstrated expertise in advanced SQL, including complex joins, window functions, stored procedures, and performance tuning.
• Proficiency in data visualization tools such as Tableau, Power BI, or Looker, with a portfolio of production‑grade dashboards.
• Strong track record of translating raw data into strategic business recommendations that influence product or service roadmaps.
• Experience designing or contributing to enterprise‑scale data platforms, data warehouses, or data lakes.
• Exceptional communication skills—both written and verbal—with the ability to convey technical concepts to non‑technical audiences.
• Highly analytical mindset, meticulous attention to detail, and a passion for uncovering insights that drive customer delight.

Preferred Qualifications & Skills

• 2+ years of experience specifically in customer experience analytics, sentiment analysis, or related domains.
• Background in data management, process analysis, and continuous improvement methodologies (e.g., Lean, Six Sigma).
• Familiarity with statistical programming languages such as R or Python for advanced analytics and predictive modeling.
• Experience with cloud data platforms (Snowflake, Redshift, BigQuery) and modern ETL tools.
• Ability to prioritize multiple concurrent projects while meeting tight deadlines.
• Proven interpersonal skills, with a collaborative approach to problem solving and stakeholder engagement.

Core Competencies

• Collaboration & Influence: Work seamlessly across functional teams, championing data‑driven decision making.
• Innovation & Creativity: Apply a creative mindset to solve complex analytical challenges and propose novel solutions.
• Mentorship & Knowledge Sharing: Guide peers on emerging best practices, new tools, and analytical techniques.
• Customer‑Centric Focus: Keep the customer’s voice at the forefront of every analysis, ensuring insights directly improve their experience.
• Self‑Management: Operate autonomously in a remote environment, demonstrating initiative, discipline, and a strong work ethic.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. As a Senior Data Analyst, you will have access to:

• Continuous learning stipends for certifications, conferences, and online courses (e.g., Tableau Desktop Specialist, AWS Certified Data Analytics).
• Mentorship programs that pair you with senior leaders in analytics, product, and strategy.
• Opportunities to lead cross‑functional projects that influence company‑wide CX strategy.
• Pathways to advance into roles such as CX Analytics Manager, Data Platform Lead, or Director of Customer Insight.

Work Environment & Culture at arenaflex

Our remote‑first culture is built on trust, flexibility, and a shared commitment to excellence. You will enjoy:

• A collaborative virtual workspace with regular team huddles, brainstorming sessions, and knowledge‑sharing webinars.
• Inclusive, diverse teams that value each individual’s perspective and encourage open dialogue.
• Well‑being initiatives, including mental‑health resources, virtual fitness classes, and flexible work‑hours to support work‑life balance.
• A results‑oriented environment where impact is measured by the quality of insights you deliver, not the number of hours you log.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that includes:

• Market‑aligned base salary with performance‑based bonuses tied to CX impact metrics.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Retirement savings plans with company matching contributions.
• Generous paid time off, parental leave, and holiday schedules.
• Remote work stipend covering home‑office equipment, internet, and ergonomic accessories.
• Professional development budget, tuition reimbursement, and access to a digital learning library.
• Employee assistance programs, wellness apps, and virtual social events to foster community.

Application Process & Next Steps

If you are a data‑driven storyteller who thrives on turning complex customer data into strategic advantage, we want to hear from you. Submit your resume, a cover letter highlighting your most impactful CX analytics project, and any portfolio samples of dashboards or analytical models you have built.

Applications will be accepted until the window closes on April 21, 2024. don’t miss the chance to shape the future of customer experience at arenaflex.

Ready to Join arenaflex?

Take the next step in your career and become part of a team that puts the customer at the heart of every decision. Click the link below to apply now and start your journey with arenaflex.

Apply Job!