Customer Service Representative – Accounts Receivable Focus – Hybrid Remote/On‑Site Role at arenaflex

About arenaflex

arenaflex is a market‑leading provider of water purification solutions with more than 85 years of experience delivering safe, healthy water to homes, businesses, hospitals, universities, and industrial facilities across the United States. As one of the largest water‑treatment companies on the East Coast, arenaflex combines deep technical expertise with a customer‑centric culture to design, manufacture, and service a broad portfolio of products—from simple under‑sink filters to sophisticated pharmaceutical‑grade systems. Our mission is to protect public health by ensuring every drop of water that reaches our customers meets the highest standards of quality and safety.

Why Join arenaflex?

At arenaflex, you’ll be part of a passionate team that believes clean water is a fundamental right. Our employees enjoy the satisfaction of helping families, local businesses, and large institutions maintain the water they rely on every day. We are growing aggressively, which means abundant opportunities for professional development, cross‑functional collaboration, and career advancement. Whether you are just starting out or looking to deepen your expertise, arenaflex offers a supportive environment where your contributions are recognized and rewarded.

Position Overview

The Customer Service Representative – Accounts Receivable Focus is a hybrid role that blends remote work flexibility with occasional on‑site collaboration at our West Orange, NJ office (or Sparta, NJ training center). You will serve as a critical liaison between arenaflex and its diverse customer base, handling invoicing, billing inquiries, sales support, and operational improvement projects. The role is full‑time, with a salary range of $30,000 – $35,000 per year, and we are open to part‑time arrangements for the right candidate.

Key Responsibilities

• Generate and post invoices accurately using arenaflex’s accounting software.
• Contact customers proactively to discuss outstanding balances, payment options, and resolve billing disputes.
• Provide courteous, solution‑focused customer service via phone, email, and text messaging.
• Assist the billing team with account reconciliations, credit memos, and adjustments.
• Support the sales department by preparing quotes, processing orders, and tracking order status.
• Identify and recommend process improvements that enhance operational efficiency and reduce cycle time.
• Participate in special projects, such as system migrations, data clean‑ups, and customer satisfaction initiatives.
• Collaborate with cross‑functional teams—including logistics, technical service, and finance—to ensure seamless customer experiences.

Essential Qualifications

• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Strong problem‑solving aptitude and a quick learning curve for new software and procedures.
• Proficiency with personal computers; comfortable navigating multiple applications simultaneously.
• High attention to detail, especially when handling financial data and customer records.
• Willingness to undergo a background check as part of the hiring process.
• Ability to attend an in‑person training period at either the Sparta or West Orange, NJ office.
• Basic working knowledge of Microsoft Excel, including pivot tables, VLOOKUP, and simple formulas.

Preferred Qualifications & Additional Skills

• Previous experience in a customer service, accounts receivable, or billing support role.
• Familiarity with ERP or accounting platforms such as QuickBooks, SAP, or Oracle NetSuite.
• Experience handling high‑volume inbound and outbound communications (phone, email, SMS).
• Demonstrated ability to manage multiple priorities while meeting strict deadlines.
• High school diploma or equivalent; associate or bachelor’s degree in business, finance, or a related field is a plus.
• Demonstrated integrity, honesty, and a strong work ethic.

Core Competencies for Success

• Customer‑Centric Mindset: Prioritizing the needs of arenaflex’s customers and delivering solutions that exceed expectations.
• Analytical Thinking: Interpreting billing data, spotting trends, and recommending actionable improvements.
• Collaboration: Working effectively with internal teams to resolve issues and streamline processes.
• Adaptability: Thriving in a hybrid environment that blends remote work with occasional on‑site interaction.
• Time Management: Balancing routine tasks with ad‑hoc projects while maintaining high productivity.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs that accelerate your mastery of arenaflex’s systems and industry knowledge.
• Continuous learning resources, including online courses, webinars, and certifications related to finance, customer service, and water‑treatment technology.
• Clear career pathways toward senior billing analyst, accounts receivable supervisor, or broader finance and operations leadership roles.
• Opportunities to cross‑train with sales, technical service, and logistics teams, broadening your skill set and visibility within the organization.

Work Environment & Culture at arenaflex

Our culture is built on collaboration, integrity, and a shared commitment to delivering clean water solutions. Key aspects of our workplace include:

• Hybrid Flexibility: Four days of remote work each week, with one designated day for in‑person collaboration at our West Orange office.
• Supportive Leadership: Managers who are approachable, provide regular feedback, and champion employee growth.
• Team‑Oriented Atmosphere: Regular virtual coffee chats, team‑building activities, and an open‑door policy that encourages idea sharing.
• Diversity & Inclusion: A commitment to building a workforce that reflects the communities we serve, fostering an environment where every voice is heard.

Compensation, Perks & Benefits

arenaflex offers a competitive compensation package that reflects your experience and performance. In addition to the base salary ($30,000 – $35,000 annually), you will enjoy:

• Flexible scheduling with the ability to adjust start and end times within the Monday‑Friday workweek.
• Paid sick leave, vacation, and holidays to support work‑life balance.
• Comprehensive health, dental, and vision insurance options.
• Retirement savings plans with company matching contributions.
• Employee assistance programs, wellness initiatives, and access to mental‑health resources.
• Technology stipend for home office setup, ensuring you have the tools needed for remote success.

Application Process

If you are an honest, hard‑working individual with a passion for delivering exceptional customer experiences, we want to hear from you. To apply, click the link below and submit your resume along with a brief cover letter outlining why you are the ideal fit for this hybrid role at arenaflex.

Apply Job!

Join arenaflex Today

At arenaflex, your work directly impacts the health and well‑being of countless families and businesses. By joining our team, you become part of a legacy of water‑purification excellence and a forward‑thinking organization that values each employee’s contribution. Take the next step in your career—apply now and help us continue to provide safe, reliable water for generations to come.