Senior Manager, Procurement, Accounts Payable

Job Description:

• Rebuild and lead a more effective procurement and accounts payable operation
• Own the future-state procurement operating model, strengthen position in contract negotiations
• Help create a process that gives the business speed and flexibility while still protecting Included Health through the right controls, routing, and governance
• Separate strategic sourcing and contract strategy from day-to-day purchasing administration
• Provide oversight and support for the accounts payable function
• Partner closely with Finance, Accounting/AP, Legal, IT/Security, and business owners
• Oversee the teammate supporting procurement operations
• Help the AP team solve issues, improve coordination across the organization, and remove friction in the invoice-to-pay process
• Drive improvements to the invoice-to-pay process, including automation opportunities within Workday
• Partner with AP and Accounting leadership to improve invoice routing, issue resolution, vendor communication, and cross-functional follow-through
• Create clear ownership, SLAs, dashboards, and KPI reporting for cycle time, SLA adherence, early engagement, PO hygiene, and invoice processing
• Lead change management and training for business owners regarding procurement policy and accountability
• Identify savings, consolidation, and process improvement opportunities

Requirements:

• 10+ years of procurement, strategic sourcing, vendor management, accounts payable operations, or related experience, including meaningful people leadership responsibility
• Strong negotiation skills with a track record of improving commercial outcomes and leading complex vendor discussions
• Demonstrated ability to lead a function or major operating area, make sound decisions in ambiguous situations, and translate strategy into operational execution
• Proven experience building, redesigning, or scaling procurement, AP, or shared operational workflows in a fast-moving cross-functional environment
• Highly organized and strategic, with the ability to manage competing priorities, solve complex operational problems, and bring structure and follow-through to ambiguous or broken processes
• Experience leading a small team and influencing cross-functional partners without direct authority, while holding clear accountability for outcomes
• Strong stakeholder management skills across Finance, Accounting, Legal, Security/IT, and business leadership
• Experience with procurement and operational tooling such as Workday, Jira, contract lifecycle management (CLM) systems, ERP/P2P platforms, or strategic sourcing tools
• Experience improving invoice-to-pay workflows, including process automation in Workday or similar systems, is strongly preferred
• Track record of establishing metrics and using data to improve cycle time, savings, service levels, and operational performance
• Experience operating with a high degree of autonomy, judgment, and cross-functional interaction in a role that balances strategic decision-making with day-to-day operational management
• Experience in healthcare, a high-growth environment, or another complex regulated business is preferred

Benefits:

• Included Health is an Equal Opportunity Employer
• Consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law
• Includes care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care

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