L&I Workers' Compensation Adjudicator 4/Trainer

Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability Please Note: This opportunity is open to current Labor & Industries employees only. Please Note: This is a project position which is currently funded through June 30, 2027. Job Highlights Do you have experience adjudicating claims and benefits? Are you interested in helping staff become Strategic thinkers and passing your Claims knowledge on to others? The Workers’ Compensation Adjudicator 4 (WCA 4), within the Claims Training unit, reporting to the Claims Training Supervisor, is responsible for developing, updating, and delivering training for newly hired support staff and adjudicators in Claims Administration. This includes all levels of WCAs, including WCA3 trainees, and WCA 2 apprenticeship program participants. L&I Claims Administration within Insurance Services has an exciting opportunity for you to become a Claims Trainer (Workers’ Compensation Adjudicator 4). In this dynamic role, you will help staff become strategic thinkers and pass your claims knowledge on to newly hired adjudicators in Insurance Services claims units. As a Claims Trainer you will also conduct in-service training classes for all levels of adjudicators, vocational and nursing consultants, field staff, and other department staff. We are seeking to fill a non-permanent project position. The project positions are to be part of the claims training team, as it undergoes a multi-year project to update training materials. Project positions are expected to last through June 30, 2027. All positions are tasked with claims trainer duties. Some of what you’ll do:

• Use analytical and soft skills to train and mentor a strategic approach to claim management
• Act as a technical resource on complex claim management issues for staff who administer benefits.
• Provide training and coaching to staff to ensure consistent application of policies and laws
• Consult with other resources (coaches/mentors, claim consultants, pension adjudicators, occupational nurse consultants, etc.) to address training needs and provide a consistent message
• Interact with Claims Administration, Employer Services, Integrated Claims Services, RTW Partnerships, Legal Services and Self-Insurance to maintain and improve consistency between programs
• Serve as a technical resource for Workers' Compensation Adjudicators on procedures involving the use of BPS, ORION, LINIIS and ECS
• Participate in developing strategies to ensure strategic approaches to claim management and address Quality Assurance issues and improvements.
• Develop and update instructional material for Claims Administration.
• Provide technical adjudication support to all levels of claims staff; respond to inquiries from stakeholders.

Required:

• Successful completion of the Department of Labor and Industries Workers’ Compensation Adjudicator 2 Apprenticeship program.

AND

• One year of experience as a Workers’ Compensation Adjudicator 3.

OR

• A Bachelor's degree

AND

• Three years of experience in adjudicating workers’ or crime victims’ compensation insurance claims or adjudication of time loss payments.

OR

• Equivalent education/experience.

Required Equity Competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Desired Knowledge, Skills, and Abilities:

• Ability to run presentations using Microsoft PowerPoint or similar software.
• Comfortable facilitating and training large groups, using adult learning styles and effective training delivery techniques
• A strategic thinker with analytic and soft skills, focused on reducing work disability and helping workers heal and return to work
• A thorough working knowledge of the Washington State Industrial Insurance Laws as specified in Washington Administrative Code, case law, department policies and medical terminology
• Excellent written and verbal communication skills
• Provide information, techniques, instruction, feedback and encouragement
• Teach, mentor and encourage others to maximize their success on the job
• Team focused approach, ability to contribute to the development and cohesiveness of the team
• Open, honest, professional and approachable with strong interpersonal skills
• Effectively manage your time by setting priorities and adjusting when priorities change
• Use a personal computer with multiple drives
• A thorough working knowledge of BPS, ORION, LINIIS and ECS
• Intermediate to advanced skills using Microsoft PowerPoint
• Current skills presenting difficult topics
• Maintain the highest level of confidentiality at all times

Things You Need To Know To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules. State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more. At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice. For this position, telework is dependent upon business needs and supervisor approval. The assigned duty station for this position is Tumwater, Washington. For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer. To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts. Application process We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement. Please include the following documents with your application:

• A cover letter describing specific qualifications.
• A current resume detailing applicable experience and education.
• A list of at least three professional references with current telephone numbers.

Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again. To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I. If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner. Background Check Notice: Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position. Other information

• For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
• This position is represented by the Washington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• Applicants selected to move forward in the hiring process will be contacted by email about a skills assessment.
• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.

Did You Know? Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer. In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers. Veterans Preference Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers and date of birth. For further information, contact L&I’s [email protected]. Diversity, Equity, and Inclusion Employer L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe in the importance of recognizing the value each of us contributes to the success of the agency mission. Having a diverse workforce is this agency’s greatest source of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone. The State of Washington is an equal opportunity employer. People with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service. You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our award-winning diverse and inclusive organization. For more Information If you have any questions regarding this job posting, program, the agency, or to request a copy of the Position Description Form (PDF) please contact Elena Emery at [email protected]. Apply To This Job