Director, Program Manager

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. This position leads the strategic management and performance of assigned programs within CNA’s P&C Programs unit. The position is accountable for program profitability, growth, and overall business performance, partnering closely with Program Administrators to define and execute strategies that drive sustainable, profitable growth. This position serves as a key liaison across underwriting, product, actuarial, and claims to ensure strong program execution, operational effectiveness, and alignment with CNA’s broader business objectives. JOB DESCRIPTION: Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: Drive Program Strategy & Profitability Own the financial performance of assigned programs, including profitability, growth, and portfolio health Develop and execute new and renewal business strategies aligned to profit and growth objectives Leverage data, analytics, and portfolio insights to identify opportunities and drive performance improvements Lead Program Administrator Relationships Serve as the primary relationship leader with Program Administrators, establishing clear goals, expectations, and performance accountability Develop and maintain strategic engagement plans to drive alignment and long-term partnership success Communicate CNA’s priorities and performance expectations through regular, structured interactions Oversee Underwriting & Program Governance Establish and maintain underwriting guidelines, policies, and procedures for assigned programs Provide oversight of underwriting quality, referrals, and decision-making to ensure adherence to CNA standards Lead internal and external audits, ensuring compliance with regulatory and company guidelines Drive Cross-Functional Execution Partner with product, actuarial, claims, compliance, and operations teams to support program strategy and execution Ensure alignment across functions to optimize underwriting outcomes and customer experience Support product development and innovation efforts for new and existing programs Optimize Operations & Processes Identify and implement process improvements to enhance efficiency, scalability, and service delivery Drive operational consistency across programs while enabling flexibility for program-specific needs Manage End-to-End Program Performance Oversee all aspects of program execution, including underwriting, pricing, marketing, compliance, and service delivery Monitor performance trends and proactively address risks or gaps impacting program success May perform additional duties as assigned. Reporting Relationship VP, P&C Programs Skills, Knowledge & Abilities Skills, Knowledge & Abilities Industry Knowledge Knowledge of the insurance industry as a whole, specifically the P&C Programs sector Program & Portfolio Management Strong ability to manage program performance using financial and operational metrics to drive profitable growth Underwriting & Technical Expertise Technical and product specific expertise, underwriting skill and knowledge of insurance and underwriting principles, practices and procedures. Experience with ISO and proprietary forms and rating plans for both admitted and non-admitted business. Data-Driven Decision Making Ability to analyze complex data and translate insights into actionable business strategies Governance & Risk Management Strong understanding of compliance, audit processes, and risk controls within underwriting programs Cross-Functional Leadership Experience collaborating across internal business units to deliver business results Operational Excellence Demonstrated ability to handle multiple and varied assignments, and to improve processes, workflows, and operating models to increase efficiency and effectiveness Relationship Management Advanced communication, networking ability and relationship-building skills with both internal and external partners Change Agility Exhibits change agility, quickly adjusting strategies and behaviors to support evolving business priorities Education & Experience Bachelor's Degree or equivalent work experience. Typically a minimum of 10 years’ experience in the underwriting or market facing area with proven track record of results. In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $97,000 to $189,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com. CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page. CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] Apply To This Job