Remote National Customer Service & Claims Representative – Compassionate Healthcare Support at arenaflex

Why arenaflex?

At arenaflex, we are on a mission to simplify the health‑care experience, build healthier communities, and break down barriers to quality care. Every interaction you have with a member or provider helps shape a more responsive, affordable, and equitable health system. By joining our remote team, you become part of a purpose‑driven organization that touches the lives of millions of people across the United States every day. If you are looking for a role where you can make a tangible difference while enjoying the flexibility of working from anywhere in the U.S., this is the place to be.

Position Overview

We are seeking a dedicated Customer Service & Claims Representative who will serve as the front line of support for our members and their families. This full‑time, remote position (40 hours per week) offers a blend of inbound call handling, claims research, and problem‑solving. You will be empowered to own each member’s issue from start to finish, ensuring that every claim receives a fair, thorough, and compassionate review.

Key Responsibilities

• Member Interaction: Answer inbound calls, identify the nature of each request (benefits, eligibility, billing, authorizations, or explanation of benefits), and provide clear, empathetic guidance.
• Active Listening & Documentation: Ask targeted questions, listen attentively, and accurately capture all relevant information in our secure computer systems.
• Issue Resolution: Own each problem until it is resolved—either in real time on the call or through timely follow‑up—ensuring members feel heard and supported.
• Claims Review & Research: Navigate multiple platforms to verify claim data, pricing, prior authorizations, and applicable benefits, using the arenaflex CPS claims processing system.
• Benefit Application: Apply the correct benefits to each claim by following established policies, state mandates, CMS/Medicare guidelines, and plan documents.
• Collaboration: Communicate with providers, physicians, and internal teams to resolve discrepancies, always using plain language that members can easily understand.
• Performance Metrics: Meet or exceed targets for efficiency, accuracy, quality, member satisfaction, and attendance.

Essential Qualifications

• High School Diploma or GED (or 10 years of equivalent work experience).
• Minimum age of 18 years.
• At least 2 years of experience processing claims using the arenaflex CPS system (or a comparable third‑party administrator platform).
• Minimum 1 year of customer‑service experience in an office or professional environment.
• Ability to complete on‑the‑job training during a standard 8‑hour shift (Monday‑Friday, 7 am–7 pm CST).
• Flexibility to work any 8‑hour shift within our normal business hours and occasional overtime as business needs dictate.

Preferred Qualifications

• Familiarity with medical terminology, health‑plan documents, or benefit‑plan design.
• Experience handling multiple computer systems or platforms while remaining on a call with a member.

Core Soft Skills & Competencies

• Compassionate Communication: Ability to quickly build rapport, listen skillfully, and respond with empathy, ensuring members feel valued.
• Problem‑Solving Acumen: Proactive approach to diagnosing issues, recommending solutions, and following through to resolution.
• Conflict Management: Calmly navigate stressful situations, de‑escalate tension, and maintain personal resilience.
• Technical Proficiency: Strong keyboard and navigation skills, comfort with Windows PC applications, and a willingness to learn new software quickly.
• Multi‑Tasking Ability: Capacity to juggle multiple member inquiries, understand various product lines, and keep track of differing benefit levels.
• Adaptability: Flexibility to tailor communication style to diverse member personalities and communication preferences.

Telecommuting Requirements

• Secure, dedicated workspace separate from household traffic to protect confidential information.
• High‑speed internet that meets arenaflex’s approved standards.
• Compliance with arenaflex’s Telecommuter Policy, including data‑security protocols and document handling procedures.

Compensation, Benefits & Perks

Compensation is competitive and varies by location, experience, and qualifications. For residents of California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, or Rhode Island, the hourly range is $16.54 – $32.55. In addition to base pay, arenaflex offers a comprehensive benefits suite that may include:

• Medical, dental, and vision coverage.
• Retirement savings plans with employer matching contributions.
• Paid time off, holidays, and flexible scheduling.
• Employee assistance programs, wellness resources, and mental‑health support.
• Performance‑based incentives, recognition programs, and opportunities for equity participation.
• Continuous learning resources, tuition reimbursement, and career‑development pathways.

Career Growth & Development

At arenaflex, your growth is a priority. You will receive weeks of structured, on‑the‑job training designed to build expertise in both customer service and claims processing. As you master core competencies, you can explore advancement into specialized roles such as:

• Senior Claims Analyst
• Member Services Team Lead
• Quality Assurance Specialist
• Training & Development Coordinator
• Operations Management

Our internal mobility program encourages cross‑functional moves, so you can broaden your skill set and shape a career that aligns with your passions.

Work Environment & Culture at arenaflex

Even though you’ll be working remotely, you’ll never feel isolated. arenaflex fosters a collaborative, inclusive, and supportive culture that celebrates diversity of thought, background, and experience. Our core values include:

• Integrity: Acting with honesty and transparency in every interaction.
• Compassion: Putting members’ needs at the heart of everything we do.
• Innovation: Continuously improving processes and embracing new technology.
• Equity: Championing fair access to health care for all communities.
• Environmental Stewardship: Reducing our carbon footprint and promoting sustainable practices.

We are an equal‑opportunity employer. arenaflex welcomes applicants of all races, genders, sexual orientations, ages, abilities, and backgrounds. We are committed to creating a drug‑free workplace and all new hires must pass a pre‑employment drug test.

How to Apply

If you are ready to bring your compassion, curiosity, and commitment to a role that truly matters, we encourage you to apply today. Click the link below to submit your application, and let’s build a healthier future together.

Apply Now – Join arenaflex

Closing Thoughts

Every day at arenaflex is an opportunity to make a difference in the lives of members, providers, and their families. By joining our remote Customer Service & Claims team, you will not only develop valuable professional skills but also contribute to a larger mission of equitable health care. We look forward to welcoming a passionate, resilient, and service‑oriented individual to our growing family.