Loan Servicing Processor

UMassFive College Federal Credit Union is seeking a Loan Servicing Processor to join their team. This role is responsible for processing and booking indirect auto loans, disbursing funds to dealerships, and providing exceptional member service throughout the lending process.

Responsibilities

• Review and process approved loan applications by gathering information and working collaboratively with borrowers and underwriters to satisfy requirements and stipulations while providing professional and courteous service
• Verify that loan files are complete and properly documented. Scan and electronically maintain records within the Credit Union’s document management system
• Prepare loan documents, coordinate closings with members and branch staff, and fund loans in accordance with Credit Union policies, procedures, and guidelines
• Manage assigned loan queues, emails, and faxes, ensuring timely follow-up, accurate documentation of member contact, and efficient processing of pending loan requests
• Educate members on available loan protection products, including credit life insurance, disability insurance, GAP coverage, and extended warranties, when appropriate
• Cross-sell additional loan products to help meet members financial needs
• Receive and review indirect loan funding packets, ensuring all required documentation is complete and accurate. Process funding the same day, prior to established deadlines. Communicate with auto dealers and underwriters to resolve missing information or discrepancies
• Process home equity loan and line applications by ordering property valuations, flood certifications, title work, and other required services through the MemberClose system. Prepare loan documents and coordinate closings and courtesy closings in a timely manner. File mortgages in Simplifile
• Ensure compliance with all regulatory requirements for home equity loans and lines, including preparing and delivering required disclosures and collecting supporting documentation

Skills

• High School Diploma
• Lending or financial experience preferred
• Computer proficiency is required
• Service and team-oriented
• Dependable
• Exceptional communication skills

Benefits

• Opportunity to earn additional incentive compensation through ancillary insurance sales, providing income growth potential for motivated team members
• Health, dental, life, vision, flexible spending and disability insurance
• Paid vacation, sick, and personal time
• Tuition reimbursement
• Profit sharing and generous 401(k) plan with company match

Company Overview