Associate Manager, Client Services

Kargo is a company focused on creating powerful connections between brands and consumers through innovative advertising solutions. They are seeking an Associate Manager for Client Services who will oversee the execution and client experience for direct and programmatic accounts, ensuring successful campaign launches and fostering strong client relationships.

Responsibilities

• Campaigns executing on time and on spec across the portfolio — Assigned accounts move through the full campaign lifecycle — kickoff through delivery — without chronic delays, missing assets, or escalations caused by execution gaps
• Client relationships that are warm, responsive, and trust-based — Clients on this book of business feel well-served, respond positively to outreach, and view Kargo as a reliable partner rather than a vendor to manage
• Reporting delivered with insight, not just data — Performance reports are going out on schedule and include clear takeaways that help clients understand what's working and what to do next
• Upsell and renewal opportunities identified and flagged proactively — At least a defined set of incremental or renewal opportunities are surfaced and handed to sales or senior CS with enough lead time to act on them
• Internal teams unblocked and informed — Demand-side needs, revenue blockers, and client feedback are being routed to the right internal teams quickly and clearly, keeping campaigns on track without unnecessary escalation

Skills

• 1+ years of experience in digital media, ad tech, or a client-facing role in agency planning, buying, or ad operations
• Working knowledge of direct and programmatic campaign mechanics, including trafficking, tagging, and asset collection
• Proficiency in MS Excel and Google Sheets for reporting, analysis, and data organization
• Strong written and verbal communication skills, including the ability to build and deliver clear client-facing presentations
• Familiarity with digital media metrics and industry terminology
• Experience working across cross-functional teams including sales, operations, and creative
• Exposure to campaign troubleshooting in direct or programmatic environments

Company Overview