Part-Time Remote Customer Support Technician – Beverage Equipment Service Specialist – $27/hr – Tampa, USA

About arenaflex – A Global Leader in Refreshment Solutions

arenaflex is a world‑renowned brand that brings refreshing beverages to millions of consumers every day. With a legacy of innovation, sustainability, and community engagement, arenaflex has built a reputation for delivering high‑quality products while maintaining the highest standards of service excellence. Our extensive network of distribution centers, retail partners, and service teams ensures that every sip of our beverage is served at the perfect temperature, creating memorable experiences for customers worldwide.

As part of our commitment to continuous improvement, arenaflex invests heavily in its people. We believe that a motivated, skilled, and engaged workforce is the cornerstone of our success. Whether you are joining us on the front lines of equipment service or supporting our customers remotely, you will be part of a dynamic, collaborative environment that values growth, safety, and innovation.

Position Overview

arenaflex is seeking enthusiastic, detail‑oriented individuals to join our Remote Customer Support team as Part‑Time Service Technicians. In this role, you will be the primary point of contact for customers who rely on arenaflex’s beverage dispensing equipment to deliver chilled, high‑quality drinks. You will diagnose, troubleshoot, and resolve mechanical issues, perform preventative maintenance, and ensure that all refrigeration units operate within optimal parameters.

This position is fully remote, allowing you to work from the comfort of your home while supporting customers across the Tampa, Florida region and beyond. The role offers a competitive hourly rate of $27, a flexible schedule of 8 hours per week, and the opportunity to develop specialized technical skills in a fast‑growing industry.

Key Responsibilities

• Technical Service Delivery: Perform mechanical repairs and light refurbishments on beverage dispensing equipment, adhering to arenaflex’s standard operating procedures and safety guidelines.
• Diagnostics & Troubleshooting: Conduct thorough investigations to identify root causes of equipment failures, including refrigeration system malfunctions, pump issues, and electronic control errors.
• Preventative Maintenance: Execute routine maintenance tasks such as cleaning, lubrication, calibration, and component replacement to keep all refrigeration units in peak condition.
• Customer Interaction: Provide courteous, professional, and solution‑focused support to customers via phone, video chat, and email, ensuring a positive service experience.
• Documentation & Reporting: Accurately record service activities, parts used, and resolution steps in arenaflex’s service management system for future reference and continuous improvement.
• Collaboration: Work closely with the on‑site service crew, logistics coordinators, and product development teams to coordinate parts shipments, schedule on‑site visits when necessary, and share feedback on product performance.
• Compliance & Safety: Follow all safety protocols, including proper handling of refrigerants, electrical components, and heavy equipment, while maintaining a clean and organized work environment.
• Flexibility: Be prepared to respond to service calls on weekends (Saturday or Sunday) and during peak periods, ensuring uninterrupted service for arenaflex’s customers.

Essential Qualifications

• High school diploma or equivalent (GED) required; associate or bachelor’s degree in a technical field is a plus.
• Valid driver’s license and clean driving record (required for occasional on‑site visits).
• Demonstrated interest in mechanical repair and troubleshooting of beverage dispensing or refrigeration equipment.
• Physical ability to lift and maneuver up to 50 pounds safely.
• Excellent verbal and written communication skills, with a customer‑centric mindset.
• Reliable high‑speed internet connection and a suitable home workspace for remote support activities.

Preferred Qualifications & Additional Skills

• Previous experience in a service technician role, preferably within the food‑service, hospitality, or beverage industry.
• Certification in refrigeration technology (e.g., EPA 608) or related technical training.
• Familiarity with diagnostic tools, multimeters, and software used for remote equipment monitoring.
• Proficiency in using ticketing systems, CRM platforms, and remote desktop applications.
• Strong problem‑solving abilities, with a methodical approach to diagnosing complex technical issues.
• Ability to work independently, manage time effectively, and prioritize multiple service requests.

Core Competencies for Success

• Customer Service Excellence: Ability to empathize with customers, understand their concerns, and deliver timely, effective solutions.
• Technical Acumen: Solid grasp of mechanical, electrical, and refrigeration principles relevant to beverage dispensing equipment.
• Attention to Detail: Precise documentation of service actions and meticulous execution of maintenance procedures.
• Team Collaboration: Willingness to share knowledge, support colleagues, and contribute to a positive team culture.
• Adaptability: Comfort with shifting priorities, weekend work, and evolving technology landscapes.
• Safety Awareness: Commitment to following safety protocols and promoting a safe work environment for yourself and others.

Career Growth & Learning Opportunities

arenaflex is dedicated to the professional development of its employees. As a Remote Customer Support Technician, you will have access to a comprehensive training program that includes:

• On‑the‑job mentorship from senior service engineers.
• Online courses covering advanced refrigeration theory, electronics, and diagnostic software.
• Opportunities to earn industry‑recognized certifications (e.g., Certified Service Technician, Refrigeration Specialist).
• Cross‑functional exposure to product development, supply chain, and quality assurance teams.
• Clear career pathways toward full‑time service roles, field technician positions, or supervisory leadership positions within arenaflex’s global service organization.

Work Environment & Culture at arenaflex

At arenaflex, we foster an inclusive, supportive, and innovative workplace where every employee feels valued. Our remote workforce enjoys:

• Flexible scheduling that respects work‑life balance.
• A collaborative virtual community with regular team huddles, knowledge‑sharing sessions, and social events.
• Commitment to diversity, equity, and inclusion, ensuring a respectful environment for all backgrounds.
• Recognition programs that celebrate outstanding service, technical expertise, and customer satisfaction.
• Health and wellness resources, including mental‑health support, ergonomic home‑office guidance, and fitness incentives.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage of $27, paid bi‑weekly, along with a benefits package designed to support your overall well‑being:

• Eligibility for performance‑based bonuses and overtime pay.
• Access to a 401(k) retirement plan with company matching contributions.
• Medical, dental, and vision coverage options for you and eligible dependents.
• Paid time off (PTO) and holiday pay, with additional leave for weekend service commitments.
• Employee assistance program (EAP) for personal and professional support.
• Discounts on arenaflex products and partner services.
• Continuous learning stipend for certifications, courses, or industry conferences.

How to Apply

If you are passionate about delivering exceptional customer experiences, enjoy hands‑on technical problem solving, and thrive in a remote work setting, we want to hear from you. Click the link below to submit your application and become part of arenaflex’s dedicated service team.

Apply Now – Join arenaflex!

Explore More Opportunities

arenaflex regularly updates its career portal with new openings across a variety of functions. To discover additional roles that match your skills and interests, please visit the following link:

Browse More Jobs at arenaflex

Closing Statement

At arenaflex, every service call is an opportunity to reinforce our brand promise of delivering perfectly chilled beverages and unforgettable customer moments. By joining our Remote Customer Support team, you will play a vital role in maintaining the reliability of our equipment, ensuring that customers enjoy their favorite drinks exactly as intended. We look forward to welcoming dedicated, service‑driven professionals who are ready to grow with arenaflex and make a lasting impact.