Remote Energy Services Data Entry Clerk (Typist) – Full‑Time Virtual Role Supporting Community Programs at arenaflex
About arenaflex
arenaflex is a purpose‑driven, non‑profit human services organization dedicated to creating lasting, positive change for individuals and families across the United States. With a focus on holistic well‑being, community empowerment, and sustainable development, arenaflex delivers essential services that bridge gaps in energy assistance, health, education, and economic opportunity. Our mission‑centered culture celebrates collaboration, innovation, and compassion, and we empower every team member to make a tangible impact on the lives of those we serve.
Why This Role Matters
Energy insecurity is a critical barrier that prevents many households from thriving. As a Data Entry Clerk (Typist) for arenaflex’s Energy Services Programs, you will be the backbone of our data management operations, ensuring that client information is accurate, up‑to‑date, and securely stored. Your meticulous work will enable program staff to deliver timely assistance, track outcomes, and demonstrate compliance with funder requirements—ultimately helping families maintain safe, affordable, and reliable energy.
Position Overview
This is a fully remote, full‑time position that offers flexible scheduling, a supportive virtual work environment, and the chance to join a passionate team of professionals committed to community uplift. You will work closely with program managers, caseworkers, and technology specialists to maintain digital records, support communication workflows, and uphold the highest standards of confidentiality and data integrity.
Key Responsibilities
- Enter, verify, and update client status records in the Statewide Client Service Center, ensuring that each entry reflects the most current production pipeline.
- Monitor incoming emails, documents, and communications; log each item promptly in the arenaflex platform (formerly Monday.com) to guarantee traceability.
- Follow program guidelines for the use of all required database systems, including arenaflex, CMS, CSG eConservation, HEARTWAP, LIHEAP, and In Demand, maintaining strict adherence to data entry protocols.
- Organize and maintain both digital and paper participant files in accordance with program standards, guaranteeing compliance with agency policies and funder regulations.
- Collaborate with program staff to streamline communication, enhance data flow, and promote consistency in service delivery.
- Perform routine clerical duties such as filing, preparing mailings, providing phone coverage, and supporting administrative tasks as needed.
- Maintain consistent availability for remote work, attending virtual meetings, responding to emails, and completing assigned duties within agreed timelines.
- Participate in all required staff meetings, supervision sessions, training workshops, and contractual briefings.
- Engage in mandatory agency training and ongoing professional development opportunities to stay current with best practices.
- Uphold strict confidentiality standards, safeguarding client information and organizational data at all times.
- Perform related duties and special projects that support the overall mission of arenaflex’s Energy Services Programs.
Essential Qualifications
- Associate degree or equivalent professional experience in a related field.
- Minimum of two years’ experience in human services, social work, community outreach, or a comparable role serving diverse, low‑income populations.
- Demonstrated ability to work independently in a remote environment while maintaining high productivity and accuracy.
- Proficiency with standard office software (Microsoft Office Suite, Google Workspace) and comfort learning new digital platforms.
- Strong written and verbal communication skills, with an emphasis on clear, concise documentation.
- Excellent organizational abilities, attention to detail, and a commitment to data quality.
- Ability to handle sensitive information with discretion and adhere to confidentiality protocols.
Preferred Qualifications
- Bilingual proficiency in Spanish, enabling effective communication with Spanish‑speaking clients and partners.
- Experience using arenaflex (formerly Monday.com) or similar project‑management and workflow tools.
- Familiarity with energy assistance programs such as LIHEAP, CSG eConservation, or HEARTWAP.
- Prior experience in a non‑profit or grant‑managed environment, including knowledge of compliance reporting.
Core Skills & Competencies
- Data Accuracy: Ability to enter and verify large volumes of data with minimal errors.
- Technical Agility: Quick learner of new software platforms, databases, and virtual collaboration tools.
- Communication: Clear, professional interaction with team members, clients, and external partners via email, phone, and virtual meetings.
- Time Management: Prioritization of tasks, meeting deadlines, and balancing multiple responsibilities in a remote setting.
- Problem Solving: Identify inconsistencies, propose corrective actions, and streamline processes.
- Team Collaboration: Work cooperatively with cross‑functional teams, sharing insights and supporting collective goals.
- Ethical Judgment: Maintain confidentiality, adhere to data protection standards, and demonstrate integrity in all interactions.
Benefits & Perks
arenaflex values the well‑being of its employees and offers a comprehensive benefits package designed to support health, financial security, and personal growth.
- Health, Dental, Vision, and FSA Coverage: Robust medical plans with employer contributions.
- Paid Time Off (PTO): Generous vacation and sick leave to recharge and maintain work‑life balance.
- Hybrid/Flexible Work Options: While this role is fully remote, arenaflex encourages flexible scheduling to accommodate personal needs.
- Student Loan Forgiveness & Tuition Remission: Financial assistance programs to reduce educational debt and support continued learning.
- Employer‑Sponsored Retirement Plan: 401(k) matching contributions to help you build a secure future.
- Pet Insurance: Coverage for your furry companions.
- Employee Discounts & Perks: Access to exclusive savings on products and services.
- Professional Development: Ongoing training, webinars, and conference opportunities to advance your career.
Career Growth & Learning Opportunities
arenaflex invests in the professional development of its staff. As a Data Entry Clerk, you will have pathways to advance into roles such as Data Analyst, Program Coordinator, or Client Services Specialist. Regular mentorship, cross‑training, and exposure to a variety of program areas enable you to broaden your skill set and increase your impact within the organization.
Work Environment & Culture
Our virtual workplace is built on trust, collaboration, and a shared commitment to community service. arenaflex fosters an inclusive environment where diverse perspectives are celebrated, and every employee is encouraged to bring their authentic self to work. Regular virtual town halls, team‑building activities, and open‑door communication with leadership ensure that remote staff feel connected, valued, and empowered.
Compensation
arenaflex offers a competitive salary commensurate with experience and qualifications. Compensation packages are reviewed annually to reflect market trends and individual performance.
Application Process
If you are detail‑oriented, passionate about helping underserved communities, and thrive in a remote work setting, we invite you to apply. Please submit your resume, a cover letter highlighting relevant experience, and any supporting documentation through the online portal. Our recruitment team will review applications on a rolling basis and contact qualified candidates for virtual interviews.
Join arenaflex and Make a Difference
At arenaflex, your work matters. By ensuring accurate data and seamless information flow, you directly contribute to the delivery of vital energy assistance services that keep families safe, warm, and financially stable. Become part of a mission‑driven organization where your skills are recognized, your growth is supported, and your impact is felt every day.