Remote Customer Service Member Services Representative – Financial Operations & Digital Banking Support (Credit Union)

About arenaflex and This Opportunity

Welcome to a workplace where ambition meets opportunity, where your career growth is fueled by innovation, and where the boundaries of what's possible are continually expanded. At arenaflex, we believe that great careers are built through meaningful work, supportive leadership, and a commitment to personal and professional development. Joining arenaflex means becoming part of a forward-thinking organization that values its team members, celebrates diversity, and empowers every individual to bring their authentic self to work each day.

This particular position sits within the Payments and Digital Strategy team of the arenaflex Credit Union, a division that operates at the intersection of customer service excellence, financial technology, and regulatory precision. The Credit Union serves a vibrant community of members who rely on us not only for their day-to-day banking needs but also for the peace of mind that comes from knowing their financial transactions are handled with accuracy, security, and care. As a Member Services Representative working remotely from Texas, you will play a central role in delivering that peace of mind every single day.

The remote nature of this role provides the flexibility to design a work environment that supports both your productivity and your well-being. You will have the tools, training, and technology to perform at your best from your home office, while still remaining connected to a collaborative team that spans across the organization. This is more than a job; it is a journey toward becoming a subject matter expert in financial operations, digital banking products, and member service best practices.

Why You Will Love This Job

This is not your average customer service position. As a Member Services Representative, you will be the trusted point of contact for our Credit Union members, helping them navigate a wide range of financial processes with confidence and clarity. Whether you are processing a wire transfer, reconciling a complex account transaction, or assisting a member with a fraud concern, your work will have a direct and meaningful impact on the financial well-being of the people we serve.

If you are someone who thrives in a structured, fast-paced environment, who takes pride in precision, and who finds satisfaction in solving problems for others, this role will resonate deeply with you. The position offers exposure to multiple operational areas within the Credit Union, opening doors for cross-training, skill diversification, and long-term career advancement. It is the kind of role that rewards curiosity, initiative, and a genuine desire to help others.

Key Responsibilities

As a Member Services Representative at arenaflex, you will take ownership of a diverse set of responsibilities that touch nearly every aspect of the Credit Union's payment operations. Your day-to-day duties will include, but are not limited to, the following:

• Data Entry and Balancing: Accurately complete data entry tasks and perform balancing functions to ensure the integrity of all financial records and member accounts.
• Return Item Coordination: Coordinate the processing of returned items with members, door vendors, the Federal Reserve Bank, and other financial institutions, ensuring timely resolution and proper documentation.
• Cross-Departmental Support: Collaborate with other departments to assist with fraud resolution, member inquiries, and associated accounting and general ledger balancing activities.
• Case Management: Work assigned member cases and service requests, documenting each interaction and following through to resolution with professionalism and care.
• Regulatory Compliance: Follow and maintain established guidelines and procedures to ensure strict compliance with NACHA regulations, federal banking laws, and other applicable regulatory requirements.
• Payment Processing: Process loan payments, multi-account and member deposits, credit card payments, and a variety of other checks, including those related to IRAs, bankruptcies, and loan payoffs.
• Remote and Mobile Product Review: Review, analyze, and approve transactions associated with Remote Deposit, Mobile, ATM, and other image-enabled products, ensuring accuracy and legitimacy.
• General Ledger Adjustments: Log, research, and make necessary GL, account changes, and/or returns as part of ongoing reconciliation and accuracy efforts.
• Stop Pays and Check Batching: Process Stop Pay requests and manage check batching procedures in accordance with departmental protocols.
• Daily Balancing and Closing: Complete end-of-day balancing procedures and ensure proper department closing activities are performed.
• Wire Transfer Coordination: Obtain necessary data from members for the timely and accurate processing of international and domestic wire transfer requests, while researching and verifying incoming and outgoing wire transfer details.
• Vendor Communication: Communicate effectively with vendors to process wire transfers, ensuring all transactions are completed accurately and within required timeframes.
• Regulatory Knowledge: Understand and remain familiar with the rules and regulations governing outgoing and incoming wire transfers, both domestic and international.
• Check Returns and Draft Management: Handle deposit check returns, research member returned checks on draft changes, process member checks, verify members for outgoing wire transfers, and coordinate with the Federal Reserve on verifying and releasing wire transfers.
• Special Processing: Complete daily processing of workflows related to late returns, receipt of funds, foreign collections, and legal fees.
• Confidentiality and Security: Maintain the security and confidentiality of all accounts and associated data, ensuring that all work complies with relevant laws and regulations, including but not limited to the Bank Secrecy Act.

Minimum Qualifications

To be considered for this position, candidates must meet the following minimum education and experience requirements:

• Education: High school diploma or equivalent GED is required.
• Technical Skills: Intermediate-level experience with Microsoft Excel and Microsoft Word is required, including the ability to create, edit, and manage documents and spreadsheets with confidence.

Preferred Qualifications

While not strictly required, the following qualifications will give candidates a competitive edge and are highly valued by arenaflex:

• Customer Service Experience: Previous experience in a customer-facing or member service role, ideally in a financial services environment.
• Banking or Credit Union Experience: Prior experience working in a bank, credit union, or similar financial institution is strongly preferred.
• Core Systems Knowledge: Familiarity with Episys/Symitar core processing systems and experience processing wires is a significant plus.

Essential Skills, Licenses, and Competencies

Success in this role requires a balanced combination of technical proficiency, interpersonal skill, and personal discipline. The ideal candidate will demonstrate the following:

• Microsoft Office Proficiency: Skilled in Microsoft Office Suite, including Word, Excel, Access, and PowerPoint, whether gained through work experience, formal training, or hands-on use.
• Flexibility and Availability: Ability to work extended hours in support of business needs, particularly during peak periods or special projects.
• Customer Service Excellence: Demonstrated ability to deliver outstanding customer service with empathy, patience, and professionalism.
• Adaptability: Ability to perform effectively in a fast-paced environment, manage multiple responsibilities simultaneously, and function as an integral part of a collaborative team.
• Analytical and Mathematical Skills: Ability to perform mathematical calculations accurately and analyze data with precision.
• Prioritization Under Pressure: Ability to effectively prioritize work and meet deadlines even under high-volume, time-sensitive conditions.
• Cross-Training Willingness: Ability to cross-train and perform any role assigned within the department as operational needs dictate.
• Professional Engagement: Ability to engage professionally with all team members, members, and external partners.
• Independence and Self-Management: Ability to work independently with minimal supervision, demonstrating strong self-motivation, organizational skills, and attention to detail.
• Consistent Performance: Ability to maintain excellent performance and attendance standards over time.
• Compliance Clearance: Must pass all relevant arenaflex and Credit Union pre-employment compliance checks.

Compensation

This remote position offers a competitive hourly wage ranging from $22 to $35 per hour, commensurate with experience, qualifications, and demonstrated performance. Beyond the base hourly rate, arenaflex is proud to offer a comprehensive benefits package designed to support your health, financial security, and overall well-being.

Benefits and Perks

At arenaflex, we believe that taking care of our team members is not just a priority—it is a core value. When you join us, you gain access to a wide range of benefits and perks, including:

• Travel Perks: Ready to explore the world? You, your family, and your friends can take advantage of exclusive travel benefits, including access to hundreds of destinations on thousands of daily flights across our global network.
• Comprehensive Health Benefits: Beginning on your very first day, you will have access to health, dental, prescription, and vision insurance benefits designed to help you and your family stay well. Additional offerings include virtual doctor visits and flexible spending accounts.
• Wellness Programs: We want you to be the best version of yourself, which is why our wellness programs provide you with the tools, resources, and support you need to thrive physically, mentally, and emotionally.
• 401(k) Retirement Program: Our 401(k) program is available upon hire, with employer contributions available after one year of service, depending on your workgroup.
• Additional Employee Benefits: Other valuable benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, car rentals, cruises, and much more.

Work Environment and Company Culture

At arenaflex, we are committed to fostering a workplace culture rooted in inclusion, diversity, and belonging. From the individuals we hire to the customers and members we serve, we believe that diverse perspectives drive innovation and strengthen our organization. Our numerous Employee Business Resource Groups are focused on connecting team members to our members, suppliers, communities, and one another, helping each person reach their full potential while creating an inclusive environment that meets and exceeds the needs of our diverse, global community.

Remote work at arenaflex is supported by robust technology infrastructure, regular virtual team engagement, and a culture that prioritizes communication and collaboration. You will have access to ongoing training, professional development resources, and mentorship opportunities that empower you to grow your career from within. Whether you aspire to deepen your expertise in payments operations, transition into leadership, or explore other areas of the financial services industry, arenaflex is committed to supporting your journey.

Career Growth and Development

Joining arenaflex as a Member Services Representative is the beginning of a career path rich with opportunity. Many of our leaders and senior team members started in entry-level operational roles and grew into positions of significant responsibility through dedication, hard work, and the robust internal development programs we offer. From cross-training opportunities within the Payments and Digital Strategy team to pathways into compliance, analytics, leadership, and beyond, the possibilities for advancement are real and within reach.

We invest in our people through continuous learning programs, certification support, tuition reimbursement opportunities, and leadership development initiatives. When you demonstrate capability, commitment, and curiosity, we make sure you have the platform to shine.

Equal Employment Opportunity and Compliance Commitment

arenaflex is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment. We comply with all applicable federal, state, and local employment laws, including but not limited to the Fair Labor Standards Act (FLSA), Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), and the Occupational Safety and Health Act (OSHA). All employment decisions are made based on qualifications, merit, and business need, without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.

We are also committed to handling the personal and sensitive information of our employees and members with the highest standards of privacy and data protection, in full compliance with applicable laws and regulations.

How to Apply

If you are ready to take the next step in your career and join a team that values your contributions, invests in your growth, and celebrates your unique perspective, we want to hear from you. This is your invitation to hop on board and embark on a journey that will challenge you, reward you, and shape the next chapter of your professional life.

Apply today and become a part of the arenaflex family—where your work matters, your voice is heard, and your future is bright.