Customer Delivery Manager

Large organisations consistently make important decisions without the intelligence they already own, because they can't find what they have, can't see what they're missing, and can't act on it fast enough to matter. We are Stravito and this is the problem we solve. Stravito transforms how Consumer Insights professionals and Brand Managers work by building AI that automates their core workflows while eliminating hallucinations. We help world-leading organizations across industries accelerate strategic decision-making by turning millions of market research documents into intelligent systems that generate reports, discover insights proactively, and synthesize knowledge across vast content libraries. We really mean it when we say we're a diverse and international team as our team of 100 has more than 30 different nationalities! We are guided by our operating principles: simplicity first, an “own it, do it” mentality, embracing different perspectives, and enjoying the journey together. About the job We are looking for a Customer Delivery Manager (CDM) to lead the successful delivery of enterprise SaaS implementations and other launch initiatives, ensuring customers achieve value from our platform and new features. The CDM acts as the central point of coordination across internal teams and customers, managing complex projects from contract signature through go-live. This role requires strong project management, stakeholder management, product knowledge, and cross-functional collaboration skills. The Customer Delivery Manager will work closely with our Customers themselves, as well as cross functionally with our internal teams - Sales, Solutions Consultants, Customer Success, Product and Tech, to ensure seamless onboarding and activation.

Responsibilities

Own the end-end delivery of enterprise customer implementations, from contract sign through go-live, ensuring timely delivery, and that customers adopt best practices for configuring and deploying the platform Serve as the primary contact for customers during Implementation, maintaining clear, well-functioning communication and establishing a strong rapport with our Customer Stakeholders, whether technical, operational, and executive contacts Partner with our internal teams for the successful deployment of new features to customers, including the preparation of delivery processes, documentation, and customer facing collateral Maintain high standards of delivery quality and customer satisfaction Collaborate closely with key teams along the customer journey, ensuring seamless handoffs and preservation of strategic knowledge Maintain an astute sense of risk awareness and proactively seek internal team collaboration on mitigation plans Contribute to the development of scalable delivery methods, making effective use of automations, processes, playbooks, and frameworks Requirements 5+ years in SaaS implementations, professional services, or customer success teams Experience managing enterprise customers and complex implementations Executive stakeholder management skills Strong solutioning skills - able to spot issues promptly and find practical solutions Comfortable applying a proactive approach to AI tooling adoption Familiarity with Integration requirements, APIs, and enterprise IT environments Experience collaborating and troubleshooting with technical teams Ability to grasp and express the essential value of product features and their application Excellent communication, collaboration and presentation skills Ability to manage multiple projects simultaneously Ability to thrive in start-up and remote-first environments Fluency in English, both spoken and written Additional European languages desirable This role is fully remote, but you will need to be a current resident for tax purposes in one of the chosen locations. The role is not eligible for visa sponsorship. What’s in it for you? You will join a remote-first and globally spread team, with company events a couple of times each year as the icing on the cake 🎂 We offer a fun, collaborative environment where everyone truly cares and helps each other. We have zero micro-management and instead you are encouraged to cultivate your own processes while giving and receiving feedback for improvement. Add to that a competitive compensation package, the possibility of working with cutting-edge technology in our industry (such as GenAI) and to be part of simplifying the professional lives of many - what’s not to like? We look forward to hearing from you! Apply To This Job