[Remote] Technician, Meeting Technology & Services (Remote)

Note: The job is a remote job and is open to candidates in USA. WCG is a company that delivers transformational solutions for clinical trials, focusing on growth and compliance in the health sector. The Technician, Meeting Technology & Services, is responsible for providing real-time technical support and ensuring the smooth operation of all technical aspects during various types of meetings.

Responsibilities

• Creates basic Array activity builds (uploading slides, managing polling surveys, other administrative functionality) and makes content adjustments to meeting activity before and during meetings as required
• Assists in network setup to run Array application on iPads (in-person meetings)
• Ensures equipment is received, cleaned, charged and in working order for each on-site meeting
• Instructs client on proper use of the Array technology and other technical aspects of live meetings
• Validates and issues post meeting reports and data as required
• Maintains up-to-date knowledge of company technology and service offerings
• Delivers outstanding customer service, ensuring client satisfaction across all interaction points
• Works seamlessly within teams and independently, adapting to various work settings and client needs
• Provides business support to Project Managers as requested
• Travels to meeting locations as needed, providing on-site support and ensuring smooth technology implementation
• Fosters and maintains strong client relationships, acting as a trusted advisor and liaison
• Manages time effectively, balancing multiple tasks and adapting to shifting priorities
• Identifies opportunities for operational improvement
• Other duties as assigned by supervisor. These may, on occasion, be assigned by an up-line supervisor and/or be unrelated to the position described here

Skills

• High school diploma or equivalent combination of education, skills, experience to successfully perform the job
• Proficient with using multiple computer applications, under pressure, and basic knowledge of networking principles
• Demonstrated strong technical aptitude with the ability to rapidly learn and adapt to new technologies and software applications
• Willingness and ability to travel (valid drivers' license and able to obtain passport) as needed with regular overnight travel required as well as early mornings, late nights and weekends. Must live within commuting distance (60 miles or less) of an international airport
• Ability to work independently and collaboratively in team settings
• Adaptability to various work environments and work schedules – in-person, hybrid, and virtual meetings
• Strong interpersonal and communication skills, with a customer-first mindset
• Strong problem-solving skills with attention to detail and troubleshooting capabilities
• Time management skills with the ability to prioritize tasks effectively
• Ability to solve problems quickly and efficiently
• Strong attention to detail
• Strong organizational skills and the ability to multi-task
• Ability to adapt to ever-changing, high pressure work situations
• Experience working with audio/visual technology to support live meetings and event production
• Knowledge and experience with web-conferencing technologies such as Zoom, Teams and Webex
• Proficient in Microsoft Office products, such as PowerPoint, Excel and Word

Benefits

• Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts
• Employee Assistance Programs and additional work/life resources
• Referral Bonuses and Tuition Reimbursement
• Accrued PTO
• Volunteer Time Off to benefit the community
• Opportunities for career development with on-the-job training, certification assistance, and continuing education reimbursement

Company Overview

Company H1B Sponsorship