[Remote] Customer Service Representative (German-speaking)
Note: The job is a remote job and is open to candidates in USA. Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. As a Customer Service Representative, you will ensure the smooth operation of services by providing support to drivers and passengers through various communication channels.
Responsibilities
- Ensure the smooth daily operation of our services by providing telephone, live chat, and email support
- Work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays
- Make sure that our drivers and passengers feel supported in all matters, always helping them with their questions or concerns
- Care for customer satisfaction and ensure that issues are resolved
- Grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly
Skills
- Fluent in German and English (C1 or C2)
- A strong communicator who finds the right tone in any context and genuinely enjoys supporting people over the phone
- Calm under pressure and able to think on your feet
- Willingness to learn and a commitment to great service
- Technology-savvy and comfortable working with modern IT tools
- Flexible and adaptable across different shifts
- Passionate about Via's mission to enable access to mobility and reduce the world's carbon footprint
Benefits
- 100% work from home, as long as you're based in Germany.
- State-of-the-art hardware provided so you can work worry-free.
- 30 days of vacation inclusive of public holidays.
Company Overview