Client Service Associate (CSA) - Planning & Scheduling - Part-time 0.6

VON Canada is a not-for-profit organization providing home and community care services for over 125 years. The Client Service Associate (CSA) role involves coordinating nursing and home support visits for clients using scheduling software and ensuring smooth operations and communication.

Responsibilities

• Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures
• Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies
• Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties
• Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week
• Support clients, nurses, and home support workers to ensure they receive high-quality care
• Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
• Protect confidential information about clients, colleagues, suppliers, and VON's operations
• Perform other duties as assigned

Skills

• High school diploma required
• A current and original copy of a satisfactory Criminal Records Check
• Proficiency in MS Office programs, Outlook, faxing software, and database management
• Experience in a logistics or scheduling environment
• Ability to adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
• Experience in a healthcare environment is advantageous
• Previous customer service experience in a contact center environment is an asset
• Experience in a unionized environment is a benefit
• The use of Personal Protective Equipment (PPE) may be required
• University or college education preferred
• Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
• Familiarity with scheduling software such as AlayaCare is an asset

Benefits

• Competitive salaries, vacation time, and paid statutory holidays
• Tiered Benefits (health, dental, LTD) for eligible employees and an Employee Assistance Program
• Defined Benefit Pension Plan with company contribution for eligible employees
• Work-life balance from structured schedules
• Comprehensive orientation program
• Opportunities for skill development, eLearning, and career advancement
• Exposure to new health care technology

Company Overview