[Remote] Sr. Director, Account Operations

Note: The job is a remote job and is open to candidates in USA. Prodege, LLC is a cutting-edge marketing and consumer insights platform. The Sr. Director, Account Operations is responsible for leading centralized bid support and proposal functions within Revenue Operations, ensuring high quality and timely responses to client requests.

Responsibilities

• Oversee end-to-end bid and proposal support across all client requests, ensuring high quality, accurate, and timely responses across Agency, Brand, and Complex bids
• Ensure all bids and proposals are supported by accurate inputs and feasibility assessments, coordinating with relevant teams to validate approach and requirements
• Lead and manage onshore and offshore teams, ensuring clear roles, strong coordination, and consistent performance across all groups
• Partner with Sales, Delivery, Operations, Product, and Technology teams to support opportunity development, align stakeholders, and contribute to deal strategy for complex and high value opportunities
• Drive standardization, efficiency, and automation across bid and proposal processes, while ensuring accurate tracking of bid and proposal activity in CRM systems and monitoring performance metrics, including win rates, to improve outcomes
• Oversee the daily flow of bids and proposal requests across Agency, Brand, and Complex teams, ensuring timely assignment, prioritization, and completion
• Review bid and proposal responses for quality, accuracy, and completeness, ensuring alignment with client requirements and internal standards
• Support proposal development beyond bids, ensuring consistency, quality, and alignment across all client-facing materials
• Act as an escalation point for complex, high priority, or non standard opportunities, providing guidance to ensure appropriate responses
• Coordinate with Sales, Delivery, Operations, Product, and Technology teams to gather required inputs, clarify scope, and align on timelines for each opportunity
• Support teams in evaluating feasibility by validating sample availability, methodology, and operational requirements with relevant stakeholders
• Collaborate with cross functional global operations, technology, and product teams to develop and execute project plans, defining scope, schedule, deliverables, resources, and budget
• Monitor workload, turnaround times, and resource allocation across teams, adjusting priorities to meet business needs
• Provide ongoing coaching and feedback to team members to improve performance and maintain quality standards
• Partner with team leads to support hiring, onboarding, and training of new team members
• Support opportunity development and align stakeholders across the bid and proposal process
• Support deal strategy for complex and high value opportunities by providing guidance on approach, structure, and positioning
• Setting and managing goals, on-going coaching, corrective action, annual reviews, rewards/recognition, and team/individual development
• Headcount forecasting, job descriptions, recruiting/hiring, termination
• Ensuring compliance to company policy/practice (e.g. attendance, behavior, workplace attire), ensuring compliance to employment law (e.g. time keeping, anti-harassment and diversity)
• Ensures availability to staff, team building, building rapport with individuals, encouraging strong collaborative relationships between individuals and departments, facilitating a healthy work/life mix, solicits and applies feedback (internal and external to team), self-improvement as a leader/manager of people
• Proactively demonstrate and cultivate a culture of cooperative collaboration, strong work ethic, solutions-orientation, quality focus, results-orientation, relaxed/enjoyable atmosphere, team- and individual- celebration, and company/product pride

Skills

• 10+ years of experience in bid support, sales support, project coordination, or a related function
• Experience leading or managing teams across multiple groups or regions
• Strong organizational and time management skills with ability to manage multiple bids and competing priorities
• Excellent verbal and written communication skills with ability to coordinate across cross functional teams
• Ability to assess requirements, validate inputs, and ensure accuracy and completeness of bid responses
• Strong attention to detail and commitment to high quality work
• Problem solving skills with ability to identify risks, escalate issues, and support resolution
• Experience working with CRM systems and maintaining accurate data and reporting
• Fluency with AI tools and demonstrated ability to use AI to optimize workflows, improve quality, and reduce manual effort
• Bachelor's degree in Business Administration, Marketing, or related field
• Experience in bid preparation, client support, or project management
• Familiarity with international research and fieldwork practices
• Experience working in global operations environments
• Experience implementing automation or workflow optimization tools
• Experience with proposal management platforms or content libraries
• Experience partnering with Product and Technology teams to improve tools and processes

Benefits

• Medical
• Dental
• Vision
• STD
• LTD
• Basic life insurance
• Flexible PTO
• Paid sick leave prorated based on hire date
• Eight paid holidays throughout the calendar year

Company Overview