[Remote] Analyst, HR Technology

Note: The job is a remote job and is open to candidates in USA. WWE is the global leader in sports entertainment, and they are seeking an Analyst for their People Technology team. This role involves managing People technology cases, troubleshooting Workday configurations, and supporting enhancements to the Workday Human Capital Management system.

Responsibilities

• Manage and own a high volume of People technology support cases, ensuring timely intake, prioritization, investigation, follow-up, and resolution
• Provide Tier 1 and Tier 2 troubleshooting and issue resolution support for end users across Workday Core HR, Learning, Benefits, Recruiting, Time and Absence, and Talent and Performance Management
• Identify case trends, recurring issues, and process gaps, and recommend system or process improvements based on findings
• Run point on configuration and system optimization related to Core HR business processes
• Create Workday reports and dashboards and demonstrate familiarity with calculated fields
• Participate in discovery, configuration, testing, and hyper-care support for Workday enhancements with various stakeholders
• Follow system change management methodologies to ensure audit compliance
• Utilize Workday system tools including EIBs and mass operations to expedite administrative functions
• Partner with the People Operations transactions team to strengthen their Workday self-service capabilities
• Contribute to process and procedure documentation and creating support training materials

Skills

• 3+ years of experience supporting Workday HCM, ideally across Core HR, Learning, Benefits, Recruiting, Time and Absence, and Talent and Performance Management
• Bachelor's degree
• Strong experience in case management, with the ability to manage volume, prioritize effectively, and provide excellent follow-through
• Proven ability to handle Tier 1 and Tier 2 support queries with strong judgment, responsiveness, and attention to detail
• Strong customer service mindset with clear, adaptable communication skills
• Excellent time management and prioritization skills, with the ability to pivot quickly and manage competing deadlines
• Comfortable working independently while also collaborating effectively with team members and stakeholders
• Solid understanding of HR processes and business needs
• Creative and analytical approach to system issues, enhancement opportunities, and process improvement
• Demonstrated initiative in identifying opportunities to improve module performance, user experience, and operational efficiency
• Eagerness to learn, take ownership, and contribute to both day-to-day support and longer-term project delivery

Benefits

• Short- and long-term incentives
• Growth and developmental opportunities
• Robust benefits, such as health care, retirement, vacation and other paid time off
• Additional offerings

Company Overview