[Remote] Operations Systems Analyst

Note: The job is a remote job and is open to candidates in USA. Fulton Bank is committed to making a positive impact in local communities and promotes a culture of continuous learning and inclusion. The Operations Systems Analyst will lead and manage systems and related technical projects, document requirements, and support various operational business units while ensuring compliance with internal policies.

Responsibilities

• Contributes to, organizes, and leads, when appropriate, department and potentially cross functional projects, work streams and or activities related to strategic initiatives of the business unit, department and potentially bank. Establishes performance measures, monitors and analyses performance metrics to identify and implement performance-based improvements
• Develop and execute test plans, scripts and scenarios, document the testing process in compliance with internal policies and procedures, provide test results reporting to management and vendors, assist in troubleshooting and resolving production issues, manage testing schedule
• Review technical specifications, use cases and business scenarios, analyze various systems relationships and dependencies to prevent collateral disruption and ensure critical files are processed as required, provide recommendations for process improvements and systems enhancements
• Maintain a working knowledge of the business and technical ecosystem for their respective areas
• Lead and or Support internal staff with regard to procedures, training and reporting, resolve escalated systems issues, direct staff and vendors as required
• When managing or administering customer-facing systems or technology, troubleshoots issues and guides clients through resolution steps or escalates issues to internal teams as needed. Provides accurate and timely responses to client requests, ensuring high levels of client satisfaction
• When managing or administering customer-facing or sales-focuses systems or applications, may work in collaboration with sales delivery and/or client implementation teams to solution and develop client technical and processing requirements, and then to implements those requirements within the system or application. May require interactions with client during requirements gathering

Skills

• Bachelor's Degree or the equivalent experience. Specialty: Business related, Information Systems or other applicable
• 3 or more years software systems testing and implementation in banking, or equivalent combination of leadership, project management, and testing experience
• Lean and or Six Sigma certification
• Certified Test Manager (CTM)

Benefits

• Short-term incentive compensation plan subject to individual and company performance
• Medical plans with prescription drug coverage
• Flexible spending account or health savings account depending on the medical plan chosen
• Dental and vision insurance
• Life insurance
• 401(k) program with employer match and Employee Stock Purchase Plan
• Paid time off programs including holiday pay and paid volunteer time
• Disability insurance coverage and maternity and parental leave
• Adoption assistance
• Educational assistance
• A robust wellness program with financial incentives

Company Overview