[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Transfr is a fast-growing organization focused on creating immersive training simulations to empower learners and job seekers. They are seeking an experienced Account Manager to drive customer retention, revenue growth, and long-term partner success by managing a portfolio of customers and executing strategic account plans.

Responsibilities

• Own and manage the renewal process for a portfolio of customers to ensure timely renewals and minimize churn
• Build and execute strategic account plans focused on customer retention, expansion, and long-term partnership growth
• Lead Executive Partnership Reviews to demonstrate ROI, alignment on customer goals, and uncover expansion opportunities
• Develop customized renewal proposals, pricing strategies, and business cases tailored to customer needs and priorities
• Partner with Sales, Customer Success, and Professional Learning teams to create and execute Customer Success Plans (CSPs)
• Identify customer risks proactively and collaborate cross-functionally to implement retention strategies
• Drive upsell and cross-sell opportunities by uncovering unmet customer needs and aligning solutions to measurable outcomes
• Navigate complex, multi-stakeholder customer environments and manage executive-level relationships
• Maintain accurate forecasting, pipeline visibility, and customer activity tracking within Salesforce
• Provide timely and precise weekly, monthly, and quarterly forecasts to leadership
• Collaborate and work closely with Account Executive, Customer Success, Deal Desk, Finance, Legal, Sales Operations teams to ensure a seamless customer experience
• Continuously improve renewal and expansion processes to drive operational efficiency and consistency

Skills

• 3–5 years of experience in renewals or account management within SaaS, EdTech, or a related software industry, including 2+ years managing large to enterprise-level accounts
• Proven track record of meeting or exceeding renewal, retention, and upsell targets
• Strong consultative selling, negotiation, and relationship management skills
• Experience engaging with executive and C-level stakeholders
• Strong organizational skills with exceptional attention to detail
• Experience managing cross-functional projects under tight deadlines in fast-paced environments
• Proficiency with Salesforce or similar CRM platforms
• Ability and willingness to travel domestically up to 60%
• Experience working within workforce development, education, or public sector environments
• Familiarity with outcome-based or value-based selling methodologies
• Experience managing complex enterprise or multi-stakeholder accounts
• Knowledge of customer success planning and adoption strategies
• Strong analytical skills with the ability to translate customer data into strategic insights and ROI narratives

Benefits

• Medical, dental, and vision insurance
• Annual professional development budget for each employee
• 401(k) savings plan
• Life, AD&D, and disability insurance coverage
• Company-provided laptop and other necessary equipment
• Paid time off (PTO) to support work-life balance
• Paid company holidays
• Company-paid parental leave
• Flexible work arrangements in a remote-first environment with employees across the U.S.

Company Overview