[Remote] Reference Architecture & Content Specialist

Note: The job is a remote job and is open to candidates in USA. ServiceNow is a global market leader in innovative AI-enhanced technology, and they are seeking a Reference Architecture & Content Specialist to own reference architecture documentation and customer-facing content production. This role involves drafting technical documents, maintaining architecture artifacts, and ensuring alignment with ServiceNow's architectural frameworks.

Responsibilities

• Draft product connection diagrams from architecture decisions provided by the team
• Maintain and version reference architecture artifacts across the NoN and Better Together portfolio
• Produce technical one-pagers for each mini reference architecture
• Ensure diagrams align with ServiceNow architectural frameworks and platform conventions
• Catalog current SSO customizations module by module (SIR, VR, IRM)
• Compare customizations against the OOTB baseline to identify configuration drift
• Flag and document divergence points with enough detail for engineering and leadership review
• Maintain a living delta log as the baseline evolves across releases
• Draft raw narratives from reference architectures for use in customer and executive engagements
• Build first-pass one-pagers for the NoN team on new or updated architectures
• Adapt existing materials for distinct audiences: CISO-facing vs. practitioner-facing
• Maintain a versioned content library of approved narratives, diagrams, and talking points

Skills

• 3+ years working with enterprise security platforms in an architecture, pre-sales engineering, or technical consulting capacity
• Demonstrated ability to translate architectural concepts and verbal/written direction into clean, publishable diagrams
• Proficiency with diagramming tools such as Visio, Lucidchart, draw.io, or equivalent
• Working knowledge of SIR, VR, and/or IRM modules — you understand the data model, not just the marketing slides
• Strong written communication skills; you can write for a CISO and then rewrite the same content for a SOC analyst
• Comfort operating with directional input — you ask clarifying questions early and produce clean first drafts, not perfect ones
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) — Security, Risk, or related track
• ServiceNow Certified Technical Architect (CTA) or equivalent architectural credential — this materially accelerates your time to value in this role
• Familiarity with MITRE ATT&CK, NIST CSF, or similar security frameworks as they relate to platform use case design
• Experience supporting a Customer Zero, lighthouse, or reference customer program
• Background in GTM, field enablement, or product marketing in a security or risk technology context

Benefits

• Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

Company Overview

Company H1B Sponsorship