[Remote] Sr. Compliance Manager, MSB & Program Management

Note: The job is a remote job and is open to candidates in USA. Synctera is a company focused on powering the future of FinTech by providing an end-to-end Banking as a Service platform. They are looking for a Senior Compliance Manager to oversee compliance programs related to their Program Management and Money Services Business lines, ensuring regulatory requirements are met and operational processes are effective.

Responsibilities

• Execute second-line-of-defense oversight of fintech partners participating in sponsor bank BaaS programs, including monitoring, testing, issue identification, escalation, and reporting
• Conduct risk-based reviews of fintech policies, procedures, marketing materials, disclosures, and customer-facing content for regulatory compliance
• Support the design and execution of compliance testing programs – including control effectiveness testing, thematic reviews, and monitoring calibration
• Oversee fintech compliance management systems (CMS), ensuring alignment with sponsor bank standards and Synctera's Program Management Manual
• Manage the change management review process for fintech submissions, including new products, revised disclosures, and policy updates
• Oversee fintech complaint management, issue management, and dispute resolution programs on behalf of bank partners
• Prepare and deliver compliance reporting packages to sponsor banks, including program health dashboards, issue logs, risk trend analyses, and escalation summaries
• Serve as a compliance subject matter expert during fintech onboarding due diligence and ongoing monitoring
• Support the buildout and ongoing maintenance of Synctera's standalone BSA/AML program, including SAR/CTR governance, transaction monitoring oversight, and KYC/CDD/EDD operationalization
• Assist with SAR investigation and filing workflows, SAR clock tracking, quality control review, and FinCEN e-filing procedures
• Help implement and manage Synctera's 314(a) response process and 314(b) voluntary information-sharing program
• Contribute to the development and calibration of transaction monitoring rules, alert review SLA governance, and monitoring rule change control documentation
• Support the design of Key Risk Indicator (KRI) frameworks, including thresholds, breach triggers, and executive-level escalation protocols
• Assist with state money transmitter licensing compliance, including tracking license status, renewal deadlines, and state-specific requirements
• Help prepare Synctera for direct FinCEN and IRS examination, including organizing evidence artifacts, supporting examiner requests, and coordinating remediation responses
• Contribute to executive and board-level AML reporting, including quarterly dashboards, SAR trend analyses, and risk assessment updates
• Identify compliance gaps, document findings with clear root cause analysis, and recommend practical corrective actions with defined timelines and owners
• Build and maintain strong relationships with fintech partners, bank compliance teams, and internal stakeholders while providing credible compliance oversight
• Assess and document risks within bank BaaS programs and MSB operations, and drive action plans to mitigate them
• Review and update policies, procedures, and internal controls to ensure alignment with evolving regulatory expectations and business model changes
• Support independent AML testing engagements and internal audit coordination

Skills

• 7+ years of experience in BSA/AML compliance, consumer compliance, risk, or audit within a bank, fintech, MSB, or program manager – ideally with direct exposure to both consumer compliance and financial crimes compliance
• Deep knowledge of BSA/AML and MSB regulatory requirements, including: Bank Secrecy Act / USA PATRIOT Act (Sections 314(a), 314(b), 352), FinCEN MSB registration and examination requirements (31 CFR 1022), SAR and CTR reporting obligations (31 CFR 1022.320, 31 CFR 1010.311/1010.313), OFAC sanctions compliance (31 CFR Chapter V; SDN, sectoral, and secondary sanctions programs), CDD Rule, EDD, and Customer Risk Rating methodologies, State money transmitter licensing frameworks, Travel Rule (31 CFR 1010.410), FFIEC BSA/AML Examination Manual
• Solid understanding of consumer protection regulations, including: UDAAP (12 USC 5531), EFTA / Regulation E, TILA / Regulation Z, Truth in Savings / Regulation DD, Fair Lending (ECOA / Reg B), Gramm-Leach-Bliley Act / Regulation P (privacy), Regulation CC (Funds Availability), FCRA (Fair Credit Reporting Act), Regulation GG (Unlawful Internet Gambling), Regulation II (Debit Card Interchange)
• Familiarity with third-party risk management guidance (OCC Bulletin 2023-17, FDIC FIL-44-2008, Federal Reserve SR 13-19) and experience operating within a program management or BaaS oversight model
• Experience with transaction monitoring platforms (e.g., Hawk AI, Socure, ComplyAdvantage, or similar) and case management workflows
• Strong written and verbal communication skills – you can draft a SAR narrative, write a policy, present to a bank compliance committee, and explain a finding to an engineer with equal clarity
• Comfort working in a fast-moving, ambiguous environment where you'll need to build processes from the ground up while managing day-to-day compliance operations
• Excellent organizational skills and the ability to manage multiple priorities across the PM and MSB workstreams simultaneously
• A genuine passion for fintech, financial inclusion, and building compliance programs that enable innovation rather than block it
• CAMS (Certified Anti-Money Laundering Specialist), CFCS, or equivalent AML certification
• Direct experience with FinCEN examination preparation or IRS MSB examination
• Experience with compliance automation, regtech platforms, or compliance testing technology (e.g., Cable, Hummingbird, Unit21)
• Prior experience at a BaaS platform, program manager, or sponsor bank operating fintech programs
• Familiarity with cross-border payments, remittance compliance, or stored value/prepaid regulatory frameworks

Benefits

• 6-month contract engagement with the potential to convert to a full-time employee role based on performance, fit, and business needs
• Remote work
• Must be located and authorized to work in the US or Canada as a precondition of employment

Company Overview