[Remote] VP of Cloud Engineering, Operations & Delivery

Note: The job is a remote job and is open to candidates in USA. EXL is seeking an experienced VP of Cloud Engineering, Operations & Delivery to lead their cloud practice across various industry verticals. This role involves driving strategy, client relationships, and organizational growth while ensuring high-performing teams deliver complex multi-cloud solutions. The ideal candidate will blend technical authority with executive leadership to transform cloud infrastructure using AI and intelligent automation.

Responsibilities

• Serve as the senior technical authority for cloud architecture and infrastructure decisions across AWS, Azure, and GCP
• Advance and mature our Infrastructure as Code (IaC) practices — Github, Jenkins, Terraform, Qualys, Sonarqube, etc. — ensuring consistency, security, and scalability across client environments
• Provide meaningful technical guidance and architectural direction to engineering teams — going beyond high-level oversight to engage substantively on design decisions, standards, and delivery quality
• Guide adoption of cloud-native patterns including Kubernetes (EKS/AKS/GKE), serverless, CI/CD automation, and event-driven architecture
• Lead architecture reviews and serve as the escalation point for complex technical challenges
• Ensure security and compliance are embedded into infrastructure from the ground up — spanning IAM design, network segmentation, secrets management, and frameworks such as SOC 2, NIST, CIS, HIPAA, and PCI-DSS
• Champion the adoption of AI agents and multi-agent systems to transform how cloud infrastructure is built, operated, and optimized — moving teams from reactive, manual workflows to intelligent, autonomous execution
• Identify high-value opportunities to introduce agentic workflows into engineering operations — including infrastructure provisioning, incident detection and remediation, cost optimization, compliance monitoring, security response, and deployment pipelines
• Lead the evaluation and adoption of agentic AI frameworks and platforms (e.g., LangGraph, AutoGen, Amazon Bedrock Agents, Azure AI Agent Service, Vertex AI Agent Builder) to build purpose-built agents that extend the capabilities of our engineering teams
• Define governance, guardrails, and human-in-the-loop checkpoints for agentic systems operating in cloud environments — ensuring autonomous actions are safe, auditable, and aligned with client expectations
• Collaborate with engineering and solutions teams to design agentic delivery pipelines — where AI agents assist in code generation, IaC validation, drift detection, security scanning, and release orchestration
• Work with peer technology teams to identify process transformation opportunities — helping envision, roadmap and execute an agentic future state for cloud operations and engineering workflows
• Own the operational health of cloud environments across the client portfolio — including availability, performance, security posture, and cost efficiency
• Mature SRE practices across the organization: SLOs, error budgets, incident management, and blameless postmortems
• Drive FinOps discipline — optimizing cloud spend through right-sizing, commitment strategies, tagging governance, and anomaly detection — increasingly augmented by AI-driven insights and autonomous recommendations
• Define and enforce observability standards across logging, metrics, and tracing using Datadog and CloudWatch — and explore how agentic monitoring can move teams from alert fatigue to autonomous resolution
• Lead end-to-end delivery of cloud engineering engagements — from technical discovery and architecture through deployment, cutover, and steady-state operations
• Build scalable delivery frameworks, runbooks, and IaC-driven playbooks that can be applied consistently across verticals and client environments — and actively work to make those playbooks AI-executable over time
• Proactively identify technical risks and drive resolution before they become client issues
• Build, mentor, and retain a high-performing team of cloud engineers, DevOps engineers, SREs, and delivery managers — cultivating a team culture that embraces AI-augmented workflows as a force multiplier, not a threat
• Define clear career ladders, engineering standards, and technical growth paths that attract and retain top talent — including emerging skills in AI/ML infrastructure, prompt engineering, and agentic system design
• Foster a culture of engineering excellence, continuous learning, and genuine curiosity about what AI agents can unlock
• Communicate cloud strategy, delivery status, and technical decisions clearly to executive stakeholders — both internally and with clients
• Help clients articulate and develop their agentic transformation roadmap — translating the potential of AI agents into concrete, phased business outcomes
• Participate in pre-sales and client-facing conversations with enough technical depth to build confidence and credibility
• Translate cloud provider roadmaps — including rapidly evolving AI and agent capabilities from AWS, Azure, and GCP — into strategic investments and differentiated service offerings
• Represent the engineering organization in leadership discussions, helping align technical capabilities with business growth objectives

Skills

• 12+ years of experience in cloud infrastructure, platform engineering, or DevOps — with at least 4 years in a senior leadership capacity
• Strong working knowledge of AWS, Azure, and GCP — you understand how these platforms work in practice, not just in principle; professional-level certifications are a plus
• Solid, proven experience with Infrastructure as Code — particularly Terraform — including best practices around module design, state management, GitOps workflows, and policy enforcement
• Demonstrated experience leading cloud delivery programs for enterprise clients across multiple industries
• Practical exposure to AI agents and agentic frameworks — you've either built, deployed, or operated AI agent systems in a production or near-production context and understand how to design reliable, governed agentic workflows
• A creative, process-transformation mindset — you look at how work gets done today and can credibly envision how intelligent agents could do it better, faster, and more reliably tomorrow
• Working knowledge of Kubernetes in production environments and modern CI/CD practices
• Familiarity with cloud security frameworks and compliance requirements relevant to multi-vertical client environments
• A track record of building and developing high-performing engineering teams
• Exceptional communication skills — able to engage engineers at a technical level and translate that into clear, confident messaging for executives and clients alike
• Hands-on experience with agentic AI platforms such as LangGraph, AutoGen, Amazon Bedrock Agents, Azure AI Agent Service, or Vertex AI Agent Builder
• Experience designing multi-agent architectures — including agent orchestration, tool use, memory management, and human-in-the-loop design patterns
• Familiarity with LLM integration patterns in cloud-native applications — RAG pipelines, vector databases, embedding workflows, and model hosting on cloud infrastructure
• Experience in a managed services or solutions provider environment serving diverse industry verticals
• Background in platform engineering or Internal Developer Platform (IDP) development
• Familiarity with policy-as-code tools such as OPA, Sentinel, or Checkov
• AWS, Azure, and/or GCP professional-level certifications, including any AI/ML specialty certifications

Benefits

• 20% bonus
• Performance equity
• Remote Role

Company Overview

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