[Remote] Key Account Manager
Note: The job is a remote job and is open to candidates in USA. Acquia empowers brands to create meaningful digital customer experiences through its Digital Experience Platform. They are seeking a Key Account Manager responsible for managing customer relationships within higher education and government, focusing on renewal and upsell targets while ensuring customer satisfaction.
Responsibilities
- Exceed quarterly renewal and upsell goals
- Maintain solid relationships with customers and ownership of customers’ success with Acquia platform services
- Guide customers through onboarding of products and services
- Maintain control of account direction and strategy
- Build relationships with strategic leadership level customer contacts
- Identify new opportunities and work to drive them to a close
- Coordinate with business users and procurement to ensure timely renewals
- Update and maintain Sales database as appropriate
- Must be able to proactively drive accounts with minimal oversight
- Strong collaboration with internal teams
- Generates trusted relationships with customers
- Ability to manage multiple systems and administration at once
Skills
- 3-5 years working in a sales / account management role for a technology company, education and government experience a plus
- Strong leadership, teamwork, communication & cross-group collaboration skills
- Proven track record of sustaining & growing complex relationships including closing the renewal and assisting with up sell / cross sell opportunities
- Has owned & exceeded a renewals quota
- Has owned and exceeded ACV Upsell/Cross Sell Quota
- Renewal forecasting & analytical skills
- Detailed oriented and organized
- Ability to perform in a fast paced environment
- Self-starter who can set and manage priorities
- MS Office/G Suite knowledge, including Word, Excel, and PowerPoint
- Experience with SFDC, Gainsight, Jira and other tools
- Strong verbal and written communication skills
- Prior experience procuring contracts with educational institutions and/or government preferred
Benefits
- Competitive healthcare coverage
- Wellness programs
- Take it when you need it time off
- Parental leave
- Recognition programs
- Variable compensation
Company Overview
Company H1B Sponsorship