[Remote] Business Consultant
Note: The job is a remote job and is open to candidates in USA. Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations. The Business/Technical Consultant plays a key role in providing implementation, consulting, and technical expertise to clients during the deployment and integration of software solutions, ensuring successful project delivery and customer satisfaction.
Responsibilities
- Engage with clients to gather and analyze business requirements, objectives, and challenges
- Conduct discovery sessions, workshops, and interviews to understand client processes and workflows
- Translate client requirements into detailed implementation plans and solution designs
- Configure software solutions based on client requirements, ensuring alignment with best practices and product capabilities
- Customize and tailor solutions to meet specific client needs, integrating with existing systems and third-party applications as necessary
- Test and validate configurations to ensure functionality, usability, and performance meet client expectations
- Lead or support the implementation and deployment of software solutions, managing project timelines, milestones, and deliverables
- Collaborate with project managers, technical teams, and stakeholders to execute project plans and ensure smooth project execution
- Provide technical guidance and support during go-live activities, system integration, and user acceptance testing (UAT)
- Deliver product training sessions and workshops to client stakeholders, including end-users, administrators, and executives
- Create and maintain training materials, documentation, and user guides to support client enablement and adoption
- Facilitate knowledge transfer and provide ongoing support to clients to ensure they maximize the value of the software solution
- Build and maintain strong relationships with clients, serving as a trusted advisor and advocate for their success
- Proactively identify opportunities for additional services, upsell, and cross-sell opportunities based on client needs and usage
- Monitor client satisfaction, gather feedback, and address concerns to ensure a positive customer experience and long-term retention
- Collaborate effectively with sales, product management, support, and development teams to align on client requirements and project goals
- Provide feedback to internal teams on product enhancements, features, and functionality based on client interactions and market insights
- Contribute to knowledge sharing and best practices within the professional services team and across the organization
Skills
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field (Master's degree is a plus)
- Proven experience (typically 3-5 years) in professional services, consulting, or technical implementation roles, preferably in software or technology
- Strong technical aptitude and proficiency in software configuration, system integration, and troubleshooting
- Experience with project management methodologies (e.g., Agile, Waterfall) and project delivery best practices
- Excellent communication and presentation skills, with the ability to effectively engage with stakeholders at all levels
- Customer-focused mindset with a passion for delivering exceptional service and achieving client success
- Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment
- Problem-solving skills and the ability to analyze complex issues and propose effective solutions
- Willingness to travel occasionally to client sites for onsite engagements (travel requirements may vary)
Company Overview