[Remote] Lead Analyst, People Analytics

Note: The job is a remote job and is open to candidates in USA. ServiceTitan is seeking an experienced analyst to join the People Insights & Analytics (PIA) team as they build an end-to-end solution to transform the trades. The Lead Analyst of People Analytics role will focus on maintaining a clean and trustworthy analytics environment, owning Visier administration, and supporting data pipeline processes while collaborating with cross-functional teams.

Responsibilities

• Own Visier platform administration, including metric management, tagging, configuration cleanup, and content organization to maintain a clean and trustworthy analytics environment
• Build and maintain essential self-service dashboards and reporting content in Visier following established style guides and PIA’s Content Development Lifecycle (scope → validate → build → review → pilot → release)
• Support the data pipeline from Workday through Snowflake to Visier — communicating required transformations, data additions, troubleshooting Visier data load issues, etc
• Own systematic data validation processes, comparing Visier metrics against Workday source-of-truth data to ensure accuracy and integrity across all analytical objects
• Manage scheduled business-as-usual work including survey data processing, recurring data reporting, and routine platform maintenance
• Collaborate cross-functionally with People Technology and Data Engineering teams on data integration, pipeline development, and platform improvements
• Contribute to PIA’s ability to deliver analytical insights at scale through tuning, monitoring, and evaluating Visier Vee
• Leverage other AI tools (including Claude) to accelerate content development, documentation, code generation, and process automation
• Contribute to analytics and insight generation as a secondary responsibility, growing into deeper analytical work over time

Skills

• 5+ years of experience in a quantitative or analytics role, building data visualizations, business intelligence solutions, and generating actionable insights, preferably in a People/HR team
• 3+ years of experience developing within BI/Analytics/Statistical modeling tools such as Visier, OneModel, Workday Prism, Tableau, or similar analytics platforms. Visier experience is highly preferred
• Proficiency with SQL, Python/R, and ETL pipelines
• Advanced visualization skills with the ability to tell a compelling story with data
• Knowledge of data governance best practices and experience implementing strong security and data governance systems
• Progressive experience with implementing self-service dashboards and driving user adoption
• Experience managing projects from end to end with the ability to translate business requirements into effective solutions
• Strong business acumen, exceptional problem-solving skills, and proven stakeholder management experience
• Exceptional interpersonal skills (verbal, written, and presentation), with the ability to interface effectively with all levels of an organization and build strong relationships
• Self-starter with a high level of discretion with highly sensitive/confidential data
• Bachelor's Degree in a related field (e.g. Computer Science, Business Analytics, Statistics, I/O Psychology)
• Master's degree in a related field
• Experience with Visier
• Working knowledge of Workday HCM

Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career.
• We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
• Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
• FSA and HSA
• 401k match
• Telehealth options including memberships to One Medical
• Parental leave and support
• Up to $20k in fertility services (i.e. IUI and IVF)
• Surrogacy, and adoption reimbursement
• On demand maternity support through Maven Maternity
• Free breast milk shipping through Maven Milk
• Pet insurance
• Legal advisory services
• Financial planning tools

Company Overview

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