[Remote] Manager-Digital Pro Operations
Note: The job is a remote job and is open to candidates in USA. Lowe's Companies, Inc. is a leading home improvement company that offers an innovative remote work environment. The Manager of Digital Pro Operations will oversee digital initiatives to enhance the customer experience for Pro customers, collaborating with cross-functional teams to drive growth and optimize digital performance.
Responsibilities
- In partnership with the Sr. Director, define and foster the digital experience strategy for pro digital properties, with a primary focus on improving search, navigation, and recommendations for Pro customers
- Evaluate customer behavior, search patterns, browse paths, pre- and post-transaction data, and competitive benchmarks to identify opportunities that improve findability, product discovery, and conversion for Pro customers
- Develop insights and data-driven recommendations that improve how Pro customers discover and evaluate products through onsite search, category navigation, taxonomy, cross-sell and upsell recommendations, and other discovery experiences across Lowe’s digital ecosystem
- Train and develop peerset to identify the highest-impact opportunities to improve the customer experience, with emphasis on search relevance, navigation flows, recommendation strategies, taxonomy optimization, digital content, and SEO across Lowe’s alternative properties
- Communicate strategy, insights, and business impact to leadership to build alignment, share results of large-scale initiatives, represent category priorities, and provide subject matter expertise in search, navigation, and recommendation experiences
- Produce weekly insights for key partners, including updates on customer behavior, search and browse performance, recommendation effectiveness, strategic priorities, and the status of cross-functional deliverables
- Partner closely with online, core merchandising, product, analytics, and technology teams to influence roadmaps and ensure search, navigation, and recommendation strategies support Pro customer needs and business goals
- Lead the development of annual strategic calendars for assigned merchandising divisions, ensuring alignment with category leadership and cross-functional teams, while incorporating key initiatives tied to discovery, findability, and Pro-focused experience improvements
- Provide tactical support for in-season opportunities by identifying and responding to near-term business trends, customer needs, and performance signals across search, navigation, and recommendation experiences
Skills
- Bachelor's degree in Business, Marketing, Finance, or a related field, or equivalent years of experience in lieu of education requirement, if applicable
- 7 years of relevant experience
- 3-5 years of experience in eCommerce, omnichannel merchandising, digital product, marketing, and/or brand or product management
- Experience using customer behavior data, search data, site analytics, and competitive insights to drive improvements in onsite search, navigation, taxonomy, recommendations, and digital discovery experiences
- 1-3 years of people leadership experience, including demonstrated ability to hire, develop, and lead high-performing teams
- Master's degree, MBA, or related field
- Experience supporting Pro or B2B customer journeys across multiple digital properties or platforms
- Experience working on search, navigation, personalization, recommendation, or product discovery strategies within complex eCommerce environments
- Experience with Bloomreach search and Algonomy recs is a plus
Benefits
- For information regarding our benefit programs and eligibility, please visit our benefits page
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