Customer Experience Concierge – Remote Property Disposition & Vendor Coordination Specialist for Residential Real Estate

About arenaflex and the Opportunity Ahead

arenaflex is a forward-thinking, fully remote organization dedicated to transforming how residential real estate services are delivered across the United States. Operating at the intersection of customer experience, real estate operations, and technology, arenaflex partners with an extensive network of brokers, vendors, and relocation professionals to ensure every property transition is seamless, efficient, and client-focused. We are currently seeking a meticulous and personable Customer Experience Concierge to join our dynamic Customer Contact Center & Engagement division, supporting our SFR (Single-Family Rental) Dispositions Inventory Team.

This is not a traditional call center role. It is a strategic, relationship-driven position where you will be the central point of contact for a portfolio of residential properties—coordinating repairs, communicating with brokers, and ensuring successful closings for our clients. If you have a passion for delivering exceptional service, an eye for detail, and the ability to juggle multiple priorities in a fast-paced environment, this is your chance to build a meaningful career with a company that values growth, inclusion, and innovation.

Position Summary

As a Customer Experience Concierge at arenaflex, you will own the journey of newly acquired properties through our SFR Dispositions pipeline. From the moment a property enters our system, you will shepherd it through listing, repair coordination, documentation review, and final closing. You will work directly with our Relocation Directors, partnered vendors, and a nationwide network of real estate brokers—acting as the facilitator who ensures no detail is overlooked and no timeline is missed.

This is a 100% remote position open to candidates located anywhere within the United States, with a preferred alignment to the Pacific Time Zone given our San Diego operational roots.

Key Responsibilities

In this highly collaborative and detail-oriented role, your day-to-day responsibilities will include:

• Portfolio Management: Own and manage a dedicated portfolio of residential properties within our SalesForce database, ensuring each property is accurately tracked and progresses efficiently through every stage of the disposition process.
• Broker Placement Coordination: Strategically place each new property with the most appropriate broker in our national network, matching property characteristics and client needs with broker expertise.
• Relocation Director Communication: Serve as the primary liaison to our Relocation Directors, providing them with specific listing details, status updates, and actionable insights on every property in your care.
• Documentation Review: Carefully review all property documentation to assess condition, identify potential issues, and determine the scope of any pre-listing or post-listing repairs required.
• Vendor Bid Management: Request repair bids from our trusted partnered vendors, evaluate proposals, and facilitate discussions with clients regarding bid approvals, counter-offers, and declined bids.
• Repair Oversight & Follow-Up: Proactively monitor ongoing repair work, communicate timelines to all relevant stakeholders, and follow up consistently to ensure repairs are completed on schedule and to standard.
• Broker Update Review: Review broker communications and updates for action items requiring your attention, ensuring nothing falls through the cracks.
• Inspection & Closing Support: Analyze inspection reports to determine whether additional repairs, credits, or concessions are needed, and assess their impact on the closing timeline. Follow up on every property until it successfully closes.
• Closing Assurance: Confirm that all documentation, repairs, and communications are in order to ensure a smooth, issue-free closing process for clients, brokers, and vendors alike.

Essential Qualifications

To thrive in this role, candidates should bring the following:

• Professional Experience: A minimum of 2–3 years of business experience, preferably in real estate, customer service, property management, or a related field.
• Real Estate Knowledge: A working understanding of residential real estate processes, terminology, and workflows is strongly preferred.
• Communication Excellence: Outstanding interpersonal, verbal, and written communication skills, with the ability to convey complex information clearly and professionally.
• Digital Fluency: Comfort navigating multiple software platforms and digital tools; prior experience with SalesForce is highly desirable.
• Attention to Detail: A meticulous eye for accuracy in documentation, scheduling, and follow-through.
• Organizational Mastery: Exceptional planning and multitasking abilities, with a proven capacity to thrive in a fast-paced, deadline-driven environment.
• Relationship Building: The ability to engage with clients, brokers, and vendors in a professional, courteous, and solution-oriented manner.
• Reliability: A strong commitment to regular, consistent attendance and punctuality.
• Inclusivity Mindset: A genuine embrace of diversity, equity, and inclusion in all interactions.

Preferred Competencies & Nice-to-Haves

• Prior hands-on experience using SalesForce CRM in a real estate or customer service context.
• Familiarity with SFR (Single-Family Rental) disposition workflows or residential property management.
• Experience coordinating with third-party vendors, contractors, or service providers.
• A background supporting remote teams or working in fully distributed environments.
• Comfort with data entry, reporting, and basic spreadsheet analysis.

Skills for Success

Beyond the technical requirements, the ideal Customer Experience Concierge at arenaflex will demonstrate:

• Proactive Problem Solving: The ability to anticipate challenges before they arise and implement creative solutions.
• Customer Obsession: A genuine passion for delivering white-glove service and exceeding client expectations.
• Resilience & Adaptability: The capacity to remain composed and effective when juggling shifting priorities.
• Collaboration: A team-first attitude with a willingness to support colleagues and contribute to a positive team culture.
• Continuous Improvement: A growth mindset and openness to feedback, learning, and process refinement.

Career Growth & Learning Opportunities

At arenaflex, we believe that investing in our people is the foundation of our success. As a Customer Experience Concierge, you will gain deep exposure to the residential real estate industry, property disposition workflows, vendor management, and CRM-driven operations. We provide:

• Ongoing training and professional development opportunities.
• Mentorship from experienced real estate operations leaders.
• Clear pathways for advancement into senior concierge, team lead, or operational management roles.
• Cross-functional collaboration opportunities with marketing, technology, and client success teams.
• A culture that celebrates curiosity, learning, and career progression.

Work Environment & Company Culture

arenaflex is more than a workplace—it is a community built on the principles of belonging, diversity, and shared success. Our fully remote work model gives you the flexibility to do your best work from anywhere in the U.S., supported by a connected, collaborative team that values open communication and mutual respect.

We are proud to foster a culture where every voice is heard, every background is celebrated, and every employee has the opportunity to thrive. arenaflex is committed to creating an inclusive environment where strategic thinkers, growth-minded professionals, and passionate customer advocates can do meaningful work and make a measurable impact.

Compensation, Perks & Benefits

While specific compensation will be commensurate with experience and qualifications, arenaflex offers a competitive compensation package that may include:

• A market-aligned base salary.
• Comprehensive health, dental, and vision insurance options.
• Paid time off, holidays, and flexible scheduling.
• Retirement savings plan with potential employer match.
• Professional development stipends and learning resources.
• Access to a robust remote work technology setup and support.
• An employee-centric culture recognized for its commitment to ethics, innovation, and workplace excellence.

Equal Opportunity Commitment

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from candidates of all backgrounds, identities, and experiences, including but not limited to veterans, individuals with disabilities, and underrepresented groups in the real estate industry.

Your Next Move Starts Here

If you are a detail-driven, customer-obsessed professional looking to make a real impact in the residential real estate space, we invite you to apply and join the arenaflex team. Bring your organizational talents, your communication skills, and your passion for service—and help us continue to deliver exceptional experiences for every client, every property, every time. Your next chapter begins with arenaflex.