Remote Customer Experience Specialist – B2B Support, Order Management & Client Success at arenaflex

Join arenaflex: Where Hard Work Meets Heart, and Every Customer Interaction Matters

Are you searching for a career that combines the freedom of remote work with the energy of a team that genuinely loves what they do? Do you thrive in environments that challenge you, empower you to grow, and surround you with people who care about doing things right? If a work-hard, play-hard culture sounds like the kind of place where you would flourish, we invite you to explore this opportunity with arenaflex.

At arenaflex, we are more than just a company — we are a community of dedicated professionals who show up every day excited about the work we do and the people we do it with. We believe in rolling up our sleeves, tackling challenges head-on, and taking pride in every detail. Creativity and resourcefulness aren't buzzwords here; they are the way we operate. We are constantly striving to improve our products, refine our processes, and elevate the service we provide to every customer and partner.

If this philosophy resonates with you and you are passionate about delivering exceptional customer experiences, we want to hear from you. This is your chance to join a forward-thinking organization that values your voice, invests in your development, and celebrates your contributions.

About the Role: Remote Customer Experience Specialist

As a Remote Customer Experience Specialist at arenaflex, you will be the frontline ambassador of our brand, serving as the primary point of contact for our valued B2B customers. Reporting directly to the Customer Service Manager, you will play an instrumental role in addressing inquiries, resolving concerns, and facilitating seamless order transactions. This full-time hourly position is ideal for someone who takes pride in clear communication, problem-solving, and building lasting professional relationships.

You will interact with customers through multiple channels — including phone, email, and online chat — providing timely, accurate, and friendly support. Whether you are helping a long-standing partner place a reorder, troubleshooting a product question, or coordinating with internal teams to resolve a complex issue, your work will directly contribute to arenaflex's reputation for outstanding service.

Key Responsibilities

As a vital member of our customer service team, your day-to-day responsibilities will include:

• Customer Engagement: Interact with customers via phone, email, and online chat to deliver an outstanding experience through timely, precise, and professional communication.
• Order Processing: Collect, enter, and manage sales orders for our products, ensuring accuracy and completeness at every step.
• Issue Resolution: Field customer questions and concerns, take appropriate action to develop effective resolutions, and follow up to ensure satisfaction.
• Sales Support Coordination: Manage the flow of sales orders for internal sales partners, confirming accuracy and addressing any discrepancies proactively.
• CRM and Data Management: Maintain accurate and up-to-date customer records in our CRM and other business systems to support seamless service delivery.
• Relationship Building: Establish and maintain effective working relationships with internal teams, external partners, and customer organizations.
• Project Assistance: Support various projects, initiatives, and other duties as needed to contribute to the team's overall success.

What We Are Looking For: Qualifications and Experience

Required Qualifications

• Education: An Associate's degree (AA) or equivalent from a two-year college or technical school, OR an equivalent combination of education and relevant experience.
• Customer Service Experience: A minimum of two years of customer service experience in a B2B (business-to-business) setting, demonstrating a proven ability to adapt and respond to diverse customer needs.
• Professional Presence: A professional, outgoing, and service-oriented demeanor that shines through in every interaction.
• Technical Proficiency: Strong proficiency in the Microsoft Office Suite, with the ability to learn new software tools quickly.

Preferred Qualifications

• Hands-on experience with CRM, ERP, and warehouse management systems.
• Familiarity with customer support platforms such as Zendesk and project management tools like Asana.

Core Competencies and Skills for Success

To excel in this role at arenaflex, you will bring a blend of technical, interpersonal, and problem-solving skills, including:

• Excellent Communication: Outstanding verbal and written communication skills, with a particular talent for active listening and attention to detail.
• Service Orientation: A genuine passion for helping others and providing solutions, combined with the organizational skills needed to perform in a fast-paced environment.
• Adaptability: The ability to learn from and adapt to evolving customer service trends, incorporating customer feedback into continuous improvement.
• Composure Under Pressure: The capacity to remain calm, professional, and solution-focused in all situations, including those involving escalated concerns.
• Information Navigation: Strong research and analytical skills, with the ability to navigate various sources of information to assist customers and ensure order accuracy.
• Team Collaboration: A collaborative mindset and the ability to work effectively with cross-functional teams, including sales, operations, and management.

Work Environment and Schedule

This position operates in a professional office environment — either from our Portland, OR office or remotely from your home office. The role routinely uses standard office equipment such as computers and phones. Please note: this posting is not intended for employment in the following states: California, Colorado, Washington, New Jersey, or Rhode Island.

This is largely a sedentary role that requires the ability to talk, write, and listen for extended periods. On rare occasions, you may be asked to assist with setup and teardown for trade shows, which may require lifting up to 50 pounds.

The position is full-time, totaling 40 hours per week. Some flexibility in scheduling is allowed and required, but the employee must be available on most days during normal working hours. Day shift is the primary schedule, with very limited out-of-area and overnight travel potentially needed on an annual basis for team meetings.

Career Growth and Development Opportunities

At arenaflex, we believe that our employees are our greatest asset, and we are deeply committed to their professional and personal growth. We provide continual education through ongoing off-site training and a unique "you-pick classes" program that empowers you to choose learning opportunities aligned with your career aspirations. Our open-book management methodology means that every team member has insight into company operations, fostering transparency, trust, and a genuine sense of ownership.

All full-time employees participate in our quarterly strategic planning sessions, ensuring that your voice and ideas contribute directly to the company's direction. Whether you aspire to advance into team leadership, specialize in account management, or expand your expertise in operations, arenaflex provides the platform and resources to help you reach your goals.

Compensation and Comprehensive Benefits

We offer a competitive starting pay rate of $20.00 per hour, along with a robust benefits package designed to support your health, financial well-being, and work-life balance, including:

• Health Insurance: Comprehensive medical coverage with paid health insurance for full-time employees.
• Dental and Vision Insurance: Quality dental and vision plans to keep you and your family covered.
• Life Insurance: Paid life insurance for added peace of mind.
• 401(k) Retirement Plan: Build your future with our retirement savings program.
• Paid Time Off: Generous PTO to recharge and enjoy life outside of work.
• Paid Holidays: Celebrate important moments with paid time off for holidays.
• Flexible Schedule: Flexibility in your daily hours to help balance work and personal commitments.
• Work From Home: Enjoy the convenience and comfort of a remote work setup.
• Professional Development Assistance: Financial support for training, certifications, and continued education.
• Commuter Benefits: Commuter bus passes for those who visit the office.
• Retail Discounts and Local Event Tickets: Discounts to retailers and complimentary tickets to local sporting events.
• Paid Volunteer Opportunities: Give back to your community with paid time for volunteer work.

Life at arenaflex: Our Culture and Values

arenaflex is a second-generation family-owned business with deep roots in manufacturing and selling high-quality products. While our product line may not be the most glamorous in the marketplace, it is honest, straightforward, and hardworking — just like the people who make up our team. We are a dedicated and passionate group that strives to maintain the highest standards of quality and innovation while delivering the best possible customer experience in our industry.

Our strength lies in the relationships we build. We treat our employees, manufacturing partners, and customers as extended family, standing behind them 100%. We push ourselves to deliver exceptional value in both product and service, relying on our core values to guide every decision. Integrity, partnership, and a clear understanding of who we are and what we represent are essential to how we operate at every level of the business.

When you join arenaflex, you are not just taking a job — you are becoming part of a legacy. A legacy built on hard work, mutual respect, and an unwavering commitment to quality and community.

Ready to Make an Impact? Apply Today.

If you are a dedicated customer service professional with a passion for B2B relationship building, a knack for problem-solving, and a desire to grow your career with a company that truly values its people, we encourage you to apply. Bring your skills, your enthusiasm, and your commitment to excellence — and join arenaflex, where every detail matters and every team member is empowered to thrive.

Take the next step in your career and become part of something special. We look forward to welcoming you to the arenaflex family.