[Remote] Customer Service Associate | Freelance Via Upwork | Philippines

Note: The job is a remote job and is open to candidates in USA. Peak Support is a company dedicated to providing exceptional customer service and a positive work environment for its team members. They are looking for talented Customer Service Associates to deliver quality support across various platforms while adapting to a fast-paced and changing work environment.

Responsibilities

• Deliver exceptional customer service over various platforms (email, chat, phone, etc.)
• Provide customer support while working in a fast-paced environment
• Be flexible and willing to be assigned in a voice, non-voice or blended programs
• Participate in required initial training
• Convey information effectively
• Work multiple shifts during weekends or holidays
• Demonstrate excellent organizational skills and attention to detail
• Work with minimal supervision
• Utilize analytical skills and technical abilities

Skills

• Proven customer service experience in the BPO industry
• Excellent oral and written communication skills
• The ability to provide customer support over various platforms (email, chat, phone, etc.)
• Ability to work in a fast-paced environment
• Flexible and willing to be assigned in a voice, non-voice or blended programs
• Knowledgeable about Microsoft Office applications with Average MS Excel Skills
• Ability to convey information effectively
• Must be willing to take part in required initial training
• Excellent problem solving skills
• Flexibility to work multiple shifts during the weekends or on holiday
• Excellent organizational skills and attention to detail
• Can work with minimal supervision
• Some analytical skills
• Some technical abilities
• Empathy, listening skills, and a courteous attitude to focus on providing quality customer service
• Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment
• Collaborates with peers, supervisors, and management to achieve corporate and client goals
• Able to adapt to a changing work environment

Company Overview