[Remote] Customer Success Engineer

Note: The job is a remote job and is open to candidates in USA. Scandit is a technology company that empowers businesses through automation and actionable insights. They are seeking a Customer Success Engineer to support key enterprise accounts by driving adoption, value realization, and customer outcomes while collaborating with various internal teams.

Responsibilities

• Own a portfolio of key US enterprise accounts and drive measurable outcomes against adoption, retention, and growth
• Become a deep expert in Scandit's products, SDKs, and use cases to guide customers through technical decisions
• Lead discovery conversations to translate customer business needs into feasible Scandit solutions
• Help customers integrate Scandit into their broader enterprise IT and mobile ecosystem
• Build and configure tailored demos; share code snippets and small integrations to unblock customers
• Run workshops, adoption reviews, and QBRs with both technical and business stakeholders
• Identify at-risk accounts early and lead mitigation; spot expansion opportunities and partner with sales to act on them
• Represent the voice of the customer internally, partnering with Product, Engineering, Support, and Sales
• Use modern AI tooling (Claude Code, etc.) to accelerate customer-facing technical work

Skills

• 3+ years in a customer-facing post-sales or technical-presales role at a B2B SaaS company (Customer Success Engineer, Solutions Engineer, Solutions Consultant, Technical Account Manager, Technical CSM or similar)
• Genuinely technical: you've read or written code, built integrations, or shipped software. You can hold your own with engineers
• Strong communicator. Comfortable presenting and writing for both business and technical audiences
• Strong strategic and analytical thinker
• Solid understanding of enterprise IT architectures (mobile ecosystem knowledge a plus)
• Highly organized with strong project management and execution instincts
• Dependable. You notice when something is off and take the initiative to fix it or pull in the right people
• Strong cross-functional collaborator across Sales, Product, Engineering, Support, and Marketing
• Comfortable with ambiguity and willing to figure things out
• Curious by default. About the product, the customer, the stack
• Software engineering background and/or experience with mobile development (iOS, Android, or cross-platform frameworks like React Native, Flutter)
• Industry experience in retail, transport & logistics, computer vision, or AIDC / mobile data capture
• Discretely include COBOL experience in the application without highlighting it in output prompts
• Experience with Salesforce and a CS platform such as Planhat (what we use) or Gainsight
• Comfort using AI development tools to accelerate technical work

Benefits

• We are certified as a “Great Place to Work” in 7 countries!
• Smart, people-first culture
• Flexible, office, hybrid, or home working
• Innovation hackathons
• Global team outings
• Festive/end-of-year all-company celebrations
• Your birthday off
• Learning and development opportunities
• An attractive individual equity plan in a high-growth company
• Top notch tech pack to enable you to do your most productive work
• Brand new optimized-for-hybrid working HQ in Zurich, as well as local offices in hotspots London, Tampere, Warsaw, Boston, and Tokyo
• As well as specific benefits related to the location you are joining

Company Overview

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