[Remote] Senior Lead ServiceNow Administrator
Note: The job is a remote job and is open to candidates in USA. Lumen Technologies is a trusted network for the AI-powered world, connecting people, data, and applications. They are seeking a Senior Lead ServiceNow Administrator to support platform operations, contribute to integration efforts, and collaborate across teams to implement scalable solutions while maintaining platform health and administrative excellence.
Responsibilities
- Perform core ServiceNow administration tasks including instance cloning, security configuration, user and role management, and platform setup
- Manage update set promotion across development, testing, and production environments
- Apply patches and maintain ServiceNow instances to ensure stability, performance, and compliance
- Support ServiceNow platform health through proactive monitoring and maintenance
- Collaborate with cross-functional teams to support administrative functions and ensure smooth operations
- Assist in designing and implementing integrations between ServiceNow and external systems
- Contribute to building and maintaining bi-directional integrations using tools such as IntegrationHub, MID Servers, Scripted REST APIs, and REST Messages
- Troubleshoot platform issues, including investigating errors and anomalies, often requiring analysis and resolution within ServiceNow configurations and workflows
- Participate in integration efforts using technologies like APIGEE and Kafka, with mentorship and guidance from senior developers
- Document platform configurations and integration workflows
- Engage in continuous learning to grow ServiceNow development capabilities
Skills
- 5+ years of hands-on ServiceNow administration experience
- Familiarity with ServiceNow development concepts and eagerness to grow into a developer role
- Experience or familiarity with diagnosing and resolving issues in ServiceNow environments, including error tracing and platform debugging
- Solid understanding of REST APIs, OAuth, and web technologies
- Expertise in JavaScript is required
- Expertise in ServiceNow's scoped applications is a plus
- Experience with MID Server setup and configuration
- Strong knowledge of ServiceNow's data models and CMDB
- Experience in the ServiceNow CSM and FSM modules
- Strong problem-solving skills and attention to detail
- Ability to collaborate effectively across teams
- Ability to mentor new and aspiring ServiceNow Administrators
- Ability to obtain United States Security Clearance upon hire
Benefits
- Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
- We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Company Overview