Customer Service Representative – Direct Mail & Print Sales Operations Specialist at arenaflex

About arenaflex – Pioneering Direct Mail Solutions

arenaflex is a leading innovator in the direct mail and print industry, delivering high‑impact marketing solutions to businesses across the United States. With a heritage rooted in data‑driven insights and a commitment to sustainable, on‑time delivery, arenaflex helps brands cut through the digital noise and connect with customers in the physical world. Our collaborative culture blends creativity, technology, and operational excellence, making us a trusted partner for advertisers, agencies, and publishers alike.

Why This Role Matters

As a Customer Service Representative – Direct Mail & Print Sales Operations at arenaflex, you will be the critical bridge between our sales teams, creative partners, and fulfillment vendors. Your expertise will ensure that every print job—whether a small flyer or a large‑scale catalog—meets the highest standards of quality, cost‑effectiveness, and timeliness. This is a full‑time, 40‑hour‑per‑week position that offers the chance to own processes, drive continuous improvement, and make a tangible impact on the success of our clients.

Key Responsibilities

• Client Insight Gathering: Conduct thorough discovery calls and email exchanges to capture the precise needs, objectives, and budget constraints of each client.
• Estimate Generation: Leverage arenaflex’s web‑based quoting platform to produce accurate, timely mail and print estimates for the sales department.
• Vendor Pricing Acquisition: Source competitive pricing from external print vendors, negotiate rates, and document cost structures for custom print jobs.
• Cost Presentation: Prepare clear, detailed cost proposals and present them to the sales team, highlighting value‑added options and potential savings.
• Artwork Management: Review, pre‑flight, and route artwork files to the appropriate vendors, ensuring compliance with technical specifications.
• Order Creation: Build comprehensive print orders—including specifications, quantities, and delivery schedules—and transmit them to print partners.
• Production Collaboration: Attend weekly production meetings, report on job status, flag risks, and coordinate any required changes.
• Reporting & Tracking: Maintain an up‑to‑date print job tracker, monitoring progress from order entry through final delivery.
• Team Support: Serve as backup for the Print Coordinator and assist arenaflex Sr. Designers with ad‑hoc tasks as needed.
• Process Improvement: Identify bottlenecks, propose workflow enhancements, and champion initiatives that accelerate turnaround times and improve communication.

Essential Qualifications

• Minimum two years of professional customer service experience; experience in the media or direct‑mail sector is a strong plus.
• At least one year of hands‑on graphic design work, demonstrating a solid grasp of visual design principles, color theory, and typography.
• Proficiency with the Adobe Creative Suite—including InDesign, Illustrator, Photoshop, and Acrobat.
• Advanced Microsoft Excel skills: ability to use complex functions, pivot tables, and data analysis tools to sort and interpret large datasets.
• Demonstrated success producing accurate results under tight deadlines and high‑pressure environments.
• Excellent written and verbal communication skills, with a talent for building rapport with diverse personalities.
• Experience working with remote or distributed teams, and comfort using collaboration tools such as Microsoft Teams, Zoom, and email.
• Familiarity with CRM platforms and standard office software (Word, Excel, Outlook) is required.
• Ability to thrive in a fast‑paced, flexible work setting while maintaining meticulous attention to detail.
• Successful completion of a pre‑employment drug screen and background check.

Preferred Qualifications & Additional Assets

• Prior experience in direct‑mail production, print procurement, or media sales operations.
• Knowledge of industry‑standard file formats (PDF/X‑1a, PDF/X‑4) and pre‑flight tools such as Adobe Acrobat Preflight.
• Exposure to project management software (e.g., Asana, Trello, Monday.com) for tracking job progress.
• Certification in graphic design or related fields (e.g., Adobe Certified Expert).
• Understanding of sustainable printing practices and cost‑saving initiatives.

Core Skills & Competencies

• Analytical Thinking: Ability to dissect complex client requirements and translate them into actionable production plans.
• Detail Orientation: Meticulous review of artwork, specifications, and vendor quotes to prevent costly errors.
• Time Management: Prioritizing multiple concurrent projects while meeting strict deadlines.
• Collaboration: Working seamlessly with sales, design, and fulfillment teams, both in‑house and remote.
• Problem Solving: Proactively identifying obstacles and implementing creative solutions to keep projects on track.
• Customer Advocacy: Championing the client’s goals while balancing internal operational constraints.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. In this role, you will have access to:

• Structured mentorship from senior print operations leaders.
• Continuous learning modules on advanced Adobe techniques, data analytics, and supply‑chain optimization.
• Opportunities to transition into senior coordination, project management, or sales enablement roles as you demonstrate mastery.
• Cross‑departmental exposure that broadens your understanding of the full direct‑mail lifecycle—from strategy to delivery.

Work Environment & Culture at arenaflex

Our culture is built on transparency, creativity, and a relentless focus on client success. Whether you work from a home office or a flexible coworking space, you will experience:

• A supportive, inclusive team that celebrates diverse perspectives.
• Regular virtual coffee chats, team‑building events, and knowledge‑sharing sessions.
• Clear communication channels, with weekly check‑ins and open‑door leadership.
• Tools and technology that empower remote collaboration, including high‑speed VPN access, shared digital workspaces, and robust file‑sharing platforms.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $12.55 to $22.00, commensurate with experience, skill set, and geographic location. In addition to base pay, eligible employees may receive variable compensation tied to performance and project outcomes.

Our comprehensive benefits package includes:

• Health, dental, and vision insurance with employer contributions.
• Flexible paid time off (PTO) and paid holidays.
• Retirement savings plan with company match.
• Professional development stipend for courses, certifications, and conferences.
• Wellness resources, including virtual fitness classes and mental‑health support.
• Technology allowance for home‑office equipment.

How to Apply

We want to see the full picture of who you are. When you submit your application, please combine the following items into a single PDF document in the order listed:

• Resume – One to two pages highlighting relevant experience.
• Cover Letter – A brief introduction that explains why you’re excited about this role at arenaflex and how your background aligns with the responsibilities.
• Supporting Materials – Any testimonials, recommendation letters, certifications, or portfolio samples that showcase your design and customer‑service expertise.

Ready to join a dynamic team that values innovation, precision, and client success? Click the link below to start your application journey.

Apply Job!

Closing Statement

If you thrive in a fast‑moving environment, love turning creative concepts into tangible print products, and enjoy delivering exceptional service to clients, arenaflex is the place for you. Bring your passion for design, your analytical mindset, and your collaborative spirit to a role where every day presents a new challenge—and a new opportunity to make an impact. We look forward to reviewing your application and discovering how you can contribute to the continued success of arenaflex’s direct‑mail and print operations.