Technical Consultant – Customer Onboarding & BIM Solutions Specialist at arenaflex (Remote – Lincoln, NE or Anywhere in the US)

About arenaflex

arenaflex is a leading innovator in the Architecture, Engineering, and Construction (AEC) technology space, delivering cutting‑edge BIM (Building Information Modeling) and CAD solutions that empower engineers, detailers, and fabricators worldwide. With a heritage of more than two decades in the industry, arenaflex has built a reputation for turning complex design challenges into intuitive, collaborative workflows. Our platform is trusted by thousands of firms ranging from boutique studios to multinational construction giants, and our commitment to continuous improvement drives us to invest heavily in research, user experience, and community engagement. As a global organization with a strong local presence, arenaflex blends the agility of a start‑up with the stability of an established market leader, creating an environment where innovative ideas thrive and every employee can make a tangible impact on the built environment.

Why Join arenaflex?

Choosing a career at arenaflex means becoming part of a purpose‑driven team that values curiosity, collaboration, and customer success. We offer a flexible, remote‑first work model that respects work‑life balance while still fostering a sense of community through virtual meet‑ups, mentorship programs, and occasional in‑person gatherings. Our employees enjoy a comprehensive benefits package, generous paid‑time‑off policies, and a culture that celebrates diversity, equity, and inclusion. Whether you are looking to deepen your technical expertise, develop world‑class training content, or grow into a leadership role, arenaflex provides the resources, mentorship, and growth pathways to help you achieve your professional aspirations.

Key Responsibilities

• Customer Onboarding Leadership: Guide new arenaflex customers through a structured onboarding journey, from the moment they sign the contract to the point where they confidently execute daily BIM workflows.
• Learning Content Development: Design, author, and maintain high‑quality training materials—including video tutorials, step‑by‑step guides, webinars, and interactive labs—to support both novice and advanced users.
• Live Training Delivery: Conduct engaging, live virtual training sessions that cater to diverse learning styles, ensuring participants grasp core concepts and can apply them immediately on real projects.
• Technical Enablement: Leverage deep knowledge of CAD and BIM software to diagnose customer challenges, propose tailored solutions, and demonstrate best practices that accelerate project delivery.
• Customer Relationship Management: Build trusted advisor relationships with key stakeholders, gather feedback, and act as the voice of the customer within arenaflex to influence product roadmaps.
• Cross‑Functional Collaboration: Partner with sales, product management, support, and engineering teams to align onboarding initiatives with broader business objectives and ensure a seamless customer experience.
• Continuous Improvement: Analyze onboarding metrics, identify bottlenecks, and iterate on processes and content to improve adoption rates, reduce time‑to‑value, and increase overall satisfaction.
• Industry Thought Leadership: Stay abreast of emerging AEC trends, standards, and technologies, and share insights with customers and internal teams to position arenaflex as a forward‑thinking partner.

Essential Qualifications

• Minimum 3‑5 years of hands‑on experience in the AEC industry, specifically with BIM and CAD tools such as Revit, Navisworks, or similar platforms.
• Proven track record of delivering successful customer onboarding programs, preferably in a SaaS or technology‑focused environment.
• Exceptional communication skills, with the ability to translate complex technical concepts into clear, actionable guidance for non‑technical audiences.
• Demonstrated expertise in designing instructional materials, including e‑learning modules, documentation, and live training curricula.
• Strong problem‑solving abilities, capable of diagnosing software issues, recommending work‑arounds, and escalating when necessary.
• Self‑motivated, organized, and comfortable managing multiple customer engagements simultaneously while meeting deadlines.
• Proficiency with remote collaboration tools (e.g., Zoom, Microsoft Teams, LMS platforms) and a comfortable home‑office setup.
• Commitment to diversity, equity, and inclusion, with an understanding of how inclusive practices enhance customer experiences.

Preferred Qualifications

• Experience with arenaflex’s own suite of BIM solutions or comparable industry‑leading software.
• Certification in instructional design, adult learning theory, or a related field.
• Background in project management or a PMP‑type certification, demonstrating ability to manage complex onboarding timelines.
• Familiarity with cloud‑based architecture and data integration concepts that underpin modern BIM workflows.
• Fluency in additional languages, especially Spanish or Mandarin, to support arenaflex’s global customer base.
• Previous experience working in a remote‑first or distributed team environment.

Core Skills & Competencies

• Technical Acumen: Deep understanding of BIM processes, model coordination, clash detection, and construction documentation.
• Instructional Design: Ability to craft engaging learning experiences that cater to visual, auditory, and kinesthetic learners.
• Customer Empathy: Strong listening skills and a genuine desire to help customers succeed, turning challenges into opportunities for growth.
• Analytical Thinking: Use data‑driven insights to refine onboarding pathways and improve key performance indicators such as adoption rate and time‑to‑value.
• Collaboration: Work effectively across functional teams, sharing knowledge and aligning goals to deliver a unified customer experience.
• Adaptability: Thrive in a fast‑changing environment, quickly mastering new product releases and industry standards.
• Presentation Skills: Deliver polished, confident virtual presentations that inspire confidence and encourage active participation.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Technical Consultant, you will have access to a robust learning ecosystem that includes:

• Annual training budgets for conferences, certifications, and advanced coursework in BIM, instructional design, or related disciplines.
• Mentorship programs pairing you with senior product experts and industry veterans to accelerate skill acquisition.
• Opportunities to transition into senior consulting, product management, or customer success leadership roles as you demonstrate impact.
• Cross‑departmental projects that broaden your exposure to product development, sales strategy, and market research.
• Regular internal “innovation days” where you can pitch new ideas, prototype solutions, and influence the future direction of arenaflex’s offerings.

Work Environment & Culture

At arenaflex, we celebrate a culture of openness, curiosity, and mutual respect. Our remote‑first policy means you can work from anywhere in the United States while staying connected through:

• Weekly virtual town halls that keep the entire organization aligned on goals, milestones, and successes.
• Team‑wide Slack channels and collaborative workspaces that foster informal conversation, knowledge sharing, and social interaction.
• Quarterly in‑person meet‑ups in major hubs (including Lincoln, NE) to strengthen bonds and celebrate achievements.
• A commitment to diversity, equity, and inclusion that is reflected in hiring practices, employee resource groups, and inclusive leadership training.
• Flexible time‑off policies that empower you to recharge, pursue personal interests, and maintain a healthy work‑life balance.

Compensation, Benefits & Perks

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact figures will be discussed during the interview process, you can expect:

• A market‑aligned base salary with performance‑based bonuses tied to customer success metrics.
• Comprehensive health, dental, vision, and life insurance plans, with options for dependents.
• Company‑matched 401(k) retirement savings plan to help you build long‑term financial security.
• Generous paid time off, including vacation, sick days, and holidays, plus additional days for mental health and personal development.
• Professional development stipend, tuition reimbursement, and access to an internal learning portal.
• Home office allowance, ergonomic equipment, and high‑speed internet subsidies to support your remote workspace.
• Employee assistance programs, wellness initiatives, and regular virtual social events to promote overall well‑being.

How to Apply

If you are passionate about transforming complex BIM tools into intuitive, user‑friendly experiences and thrive in a collaborative, remote environment, we want to hear from you. To submit your application, please click the link below, upload your resume, and include a brief cover letter that highlights your most relevant onboarding and training achievements.

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Join arenaflex and Shape the Future of AEC Technology

At arenaflex, every day presents an opportunity to make a meaningful difference for engineers, architects, and construction professionals worldwide. By joining our team as a Technical Consultant – Customer Onboarding & BIM Solutions Specialist, you will play a pivotal role in ensuring that our customers not only adopt our software but also become champions of its capabilities. Bring your expertise, enthusiasm, and commitment to excellence, and help us continue to set the standard for innovation in the AEC industry. Apply today and start building a brighter, more connected future with arenaflex.