Customer Experience Analyst – Contingent Role Focused on CX Innovation, Technology Validation, and Field Deployment for Retail Solutions

About arenaflex

arenaflex is a global leader in next‑generation retail technology, pioneering solutions that transform the way shoppers interact with physical stores. By blending cutting‑edge hardware, sophisticated software, and data‑driven insights, arenaflex eliminates friction points in the traditional checkout process, enabling customers to simply pick items and walk out. Our mission is to create frictionless, delightful experiences that keep shoppers coming back while delivering measurable value to our retail partners. As a fast‑growing, innovation‑centric organization, arenaflex invests heavily in talent, continuous learning, and a culture that celebrates curiosity, collaboration, and bold thinking.

Position Summary

We are seeking a highly motivated Customer Experience Analyst on a contingent basis to join arenaflex’s core development team. In this role, you will act as the bridge between our technology engineers and the end‑users who experience our solutions in real‑world retail environments. You will evaluate new hardware and software deployments, gather and synthesize customer feedback, and provide actionable insights that shape product roadmaps. This position offers a unique blend of analytical rigor, field‑based testing, and strategic communication, all while traveling to customer sites across the United States.

Key Responsibilities

• Conduct on‑site evaluations of emerging retail technologies, focusing on functionality, reliability, and overall customer experience (CX).
• Collaborate closely with product development, engineering, and design teams to deliver clear, data‑backed technical feedback.
• Deploy prototype hardware and software at customer locations, ensuring proper installation, configuration, and integration with existing systems.
• Collect qualitative and quantitative feedback from store staff, shoppers, and other stakeholders, translating observations into measurable impact metrics.
• Prepare concise, well‑structured reports and presentations that summarize findings, highlight opportunities, and recommend next steps for senior leadership.
• Maintain a detailed log of field activities, risk assessments, and mitigation strategies to support continuous improvement initiatives.
• Serve as an ambassador for arenaflex’s brand, embodying our customer‑obsessed philosophy and fostering strong relationships with retail partners.
• Participate in cross‑functional brainstorming sessions to ideate new features, enhancements, and service models based on real‑world insights.
• Travel up to 50 % of the time, primarily within the United States, to conduct site visits, training sessions, and technology rollouts.

Essential Qualifications

• Education: A four‑year degree in a science, engineering, or related technical discipline.
• Experience: Minimum of two (2) years in product development, specifically within consumer hardware development and deployment.
• Communication Skills: Proven ability to teach and convey complex technical concepts to diverse audiences, both verbally and in writing.
• Analytical Acumen: Strong data analysis capabilities, with experience interpreting risk/reward trade‑offs and making decisions in ambiguous, fast‑changing environments.
• Customer Focus: Demonstrated obsession with delivering exceptional customer experiences and a track record of translating feedback into actionable product improvements.

Preferred Qualifications & Additional Skills

• Bachelor’s degree in Engineering, Computer Science, or a closely related technical field.
• Proficiency in scripting languages (e.g., Python, Bash, PowerShell) to automate data collection and analysis tasks.
• Formal training or coursework in project management methodologies (Agile, Scrum, PMP, etc.).
• Experience with statistical analysis tools (R, SAS, Excel Power Query) and data visualization platforms (Tableau, Power BI).
• Familiarity with retail operations, point‑of‑sale systems, and emerging checkout technologies.
• Ability to thrive in a highly collaborative, cross‑functional environment while managing multiple priorities.

Core Competencies for Success

• Problem Solving: Ability to dissect complex technical issues, identify root causes, and propose pragmatic solutions.
• Stakeholder Management: Skilled at building trust with internal teams and external partners, ensuring alignment on goals and expectations.
• Adaptability: Comfortable navigating shifting priorities, evolving product scopes, and dynamic field conditions.
• Attention to Detail: Meticulous in documenting findings, maintaining data integrity, and delivering polished reports.
• Leadership Presence: Confident in presenting insights to senior leadership and influencing decision‑making processes.

Career Growth & Learning Opportunities

arenaflex is committed to the professional development of its talent. As a Customer Experience Analyst, you will have access to:

• Mentorship from senior engineers and product managers who are industry pioneers.
• Internal training programs covering advanced analytics, emerging retail technologies, and project management best practices.
• Opportunities to transition into full‑time roles within product management, UX research, or hardware engineering based on performance and business needs.
• Participation in quarterly innovation hackathons, where you can prototype new ideas and showcase them to executive leadership.
• Cross‑regional exposure through travel, allowing you to build a robust professional network across the United States retail ecosystem.

Work Environment & Culture at arenaflex

Our culture is built on three pillars: Customer Obsession, Innovation, and Inclusion. We foster an environment where curiosity is encouraged, diverse perspectives are celebrated, and every employee feels empowered to make an impact. Whether you are working remotely or on‑site at a retail location, you will experience a collaborative atmosphere, transparent communication, and a shared commitment to pushing the boundaries of what retail technology can achieve.

Compensation, Perks, & Benefits

While this is a contingent position, arenaflex offers a competitive hourly rate ranging from $38 to $42 per hour, reflective of experience and expertise. Additional benefits include:

• Flexible remote work arrangements with a travel allowance for site visits.
• Access to a comprehensive suite of health, dental, and vision plans (where applicable).
• Professional development stipend to support certifications, courses, or conferences.
• Employee assistance programs, wellness resources, and mental‑health support.
• Recognition programs that celebrate outstanding contributions and innovative ideas.

Equal Opportunity Commitment

arenaflex is an equal opportunity employer. We evaluate all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other characteristic protected by law. We believe that a diverse workforce fuels creativity and drives better outcomes for our customers and partners.

How to Apply

If you are ready to join a forward‑thinking team that is reshaping the retail experience, we encourage you to submit your application today. Showcase your analytical prowess, passion for customer experience, and willingness to travel, and become a key contributor to arenaflex’s mission of delivering frictionless shopping.

Apply Job!