Customer Service Associate – Global Pharmaceutical Diagnostics Order Support & Partner Relations Specialist

Join arenaflex: Where Compassion Meets Precision in Global Healthcare

At arenaflex, we are driven by a singular mission: to deliver precision health that transforms patient lives during the moments that matter most. As a recognized leader in the global pharmaceutical diagnostics industry, arenaflex supplies advanced contrast media and molecular imaging agents that empower radiologists and clinicians across more than 100 countries to distinguish between normal and abnormal conditions with extraordinary clarity. Every second, our products support approximately three patients somewhere in the world — a powerful reminder that the work we do behind the scenes carries real, life-changing impact.

With a workforce of over 4,000 dedicated professionals serving customers, distributors, and subsidiaries on six continents, arenaflex is both globally influential and personally meaningful. Our Pharmaceutical Diagnostics division is the world's number one supplier in its field, combining cutting-edge science with operational excellence. The Customer Service Associate role is a vital part of that mission. Every order you process, every relationship you nurture, and every problem you help solve contributes to a global supply chain that ultimately helps clinicians see more clearly and treat more effectively. If you are energized by meaningful work, thrive in a customer-focused environment, and want to join a company that values humility, transparency, focus, ownership, and unwavering integrity, we invite you to bring your talents to arenaflex.

About the Role

We are seeking a meticulous, customer-obsessed, and highly organized Customer Service Associate – Global Pharmaceutical Diagnostics Order Support & Partner Relations Specialist to join our growing team. In this role, you will be the trusted point of contact for end customers, international distributors, and subsidiary partners, providing outstanding service while ensuring strict compliance with company policies and regulatory standards. You will manage the complete order lifecycle — from initial receipt through final shipment — while building durable, trust-based relationships that help drive long-term commercial success.

This position operates on a closing shift schedule, working 9:30 a.m. to 6:30 p.m. EST, Monday through Friday, with a one-hour lunch break each day. The schedule is designed to support our global partner network across multiple time zones, making this an ideal opportunity for someone who enjoys a structured afternoon-to-evening rhythm and takes pride in closing each day with everything handled and every customer informed.

Key Responsibilities

• Deliver Exceptional Customer Experiences: Provide best-in-class service to end customers, distributors, and subsidiaries, consistently exceeding expectations and reinforcing arenaflex's reputation as a trusted global partner.
• Manage the Full Order Lifecycle: Receive, review, and process customer orders in alignment with company policy and enterprise systems. Follow each order through to shipment, ensuring accuracy, timeliness, and a high standard of service quality at every touchpoint.
• Ensure Continuous Compliance: Uphold all regulatory, procedural, and internal compliance requirements throughout the order management process, contributing to arenaflex's strong culture of integrity and operational discipline.
• Collaborate Across Functions: Work closely with colleagues in sales, logistics, finance, regulatory, and quality teams to resolve disputes, clarify order details, and deliver seamless service to customers.
• Build Lasting Partner Relationships: Develop close, trust-based relationships with customers, distributors, and commercial partners, becoming their go-to resource for information, quotations, and problem resolution.
• Respond with Speed and Professionalism: Address customer queries in a timely, courteous, and professional manner, balancing urgency with accuracy.
• Develop Deep Product and Supply Chain Knowledge: Build solid knowledge of arenaflex's pharmaceutical diagnostics products and the end-to-end supply chain, enabling you to provide accurate, informed guidance to customers.
• Demonstrate a Flexible, Proactive Mindset: Approach daily work as part of a collaborative team, proactively identifying ways to improve service quality and operational efficiency.
• Strengthen Cross-Departmental Partnerships: Cultivate effective working relationships with internal departments to better understand the downstream impact of decisions on customers and service levels.
• Provide Accurate Information and Quotations: Deliver precise, policy-compliant information and pricing quotations to customers and distributors upon request, in line with company guidelines.

Essential Qualifications and Requirements

• Customer Service Experience: Some prior experience in a customer service or customer-facing environment, ideally within a corporate, healthcare, pharmaceutical, or distribution setting.
• Outstanding Communication Skills: Excellent written and verbal communication skills, with the ability to convey information clearly, professionally, and empathetically.
• Proficiency in Microsoft Office: Competent working knowledge of Microsoft Excel and Word, with the ability to manage data, generate reports, and produce professional correspondence.
• Self-Management Skills: Ability to manage your own time, priorities, and tasks in a proactive, organized, and self-directed manner.
• Organizational and Administrative Strength: Excellent organizational skills with strong attention to administrative detail and accuracy.
• Analytical Problem-Solving: A calm, methodical, and analytical approach to identifying and resolving customer issues.
• Language Skills: Ability to communicate effectively in the local language, with additional languages considered a strong asset depending on the regional needs of the role.
• Schedule Availability: Ability to consistently work the closing shift of 9:30 a.m. to 6:30 p.m. EST, Monday through Friday, with a one-hour lunch break daily.

Preferred (Desired) Characteristics

• Cross-Functional, Cross-Country Collaboration: Demonstrated ability to thrive in a cross-functional, cross-country team environment, working effectively with colleagues across cultures and geographies.
• Team-Oriented with Individual Initiative: Willingness to contribute as a strong team player while also independently driving and progressing individual projects.
• ERP/SAP Knowledge: Familiarity with enterprise resource planning systems, particularly SAP, is highly desirable.
• Spanish Fluency: Fluency in Spanish is a strong plus, supporting our Latin American distributor and subsidiary network.

Skills and Competencies for Success

Success in this role requires a balanced blend of interpersonal, technical, and analytical capabilities. You should be a confident communicator who can switch effortlessly between empathetic customer conversations and precise data entry. A natural problem-solver, you will approach challenges calmly and logically, using your growing product knowledge to deliver accurate resolutions. You will be highly organized, detail-oriented, and comfortable working with enterprise systems such as SAP to track orders, manage documentation, and generate quotations. Adaptability is essential — you will work across time zones, languages, and functional boundaries, so cultural sensitivity and a flexible mindset are critical. Above all, you will bring a service-first attitude and a genuine desire to make every customer interaction a positive reflection of arenaflex's values.

Career Growth and Learning Opportunities

At arenaflex, your career trajectory is limited only by your ambition. We are deeply committed to professional development and offer a robust range of learning opportunities, including structured onboarding in pharmaceutical diagnostics, mentoring from seasoned supply chain and customer service leaders, cross-functional project exposure, and access to internal training programs designed to deepen your expertise in areas such as order management systems, regulatory compliance, and global distribution. As you grow, you may progress into senior customer service roles, team leadership positions, supply chain management, or commercial and partner relationship roles — all within a globally respected organization that actively promotes from within.

Our Work Environment and Company Culture

arenaflex fosters a culture built on five core behaviors that guide everything we do: act with humility and build trust, lead with transparency, deliver with focus, and drive ownership — always with unyielding integrity. We believe that the best results come from teams that feel respected, supported, and empowered to do their best work. Collaboration is in our DNA, and care for one another is non-negotiable. Our work environment is professional, dynamic, and purpose-driven, with colleagues who are passionate about the role they play in improving patient outcomes around the world. We are an Equal Opportunity Employer, and we celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger.

Compensation, Perks, and Benefits

We expect all employees to live and breathe our behaviors, and we reward that commitment with a comprehensive total rewards package. For U.S.-based candidates, the expected pay range for this position is $40,800 to $61,200 annually, with compensation determined based on skills, qualifications, experience, and location. Top performers may also be eligible for performance-based incentive compensation, including cash bonuses and long-term incentives. Our benefits package is designed to support your health, financial well-being, and personal life, and typically includes:

• Medical, dental, and vision insurance
• Paid time off and holidays
• A 401(k) retirement plan with employee and company contribution opportunities
• Life, disability, and accident insurance
• Tuition reimbursement to support continued education
• Access to professional development and career growth programs

Please note: legal authorization to work in the United States is required. arenaflex will not sponsor employment visas for this position. We are also a drug-free workplace, and any offer of employment is contingent upon the successful completion of a drug screen, where applicable.

Take the Next Step with arenaflex

If you are a detail-oriented, customer-focused professional who thrives in a fast-paced, globally connected environment, this is your opportunity to join a company where your work truly matters. As a Customer Service Associate at arenaflex, you will be a key contributor to a global supply chain that supports clinicians, hospitals, and patients in more than 100 countries. You will grow professionally, work alongside inspiring colleagues, and play a tangible role in advancing precision health worldwide. We look forward to learning more about you — and to welcoming you to arenaflex.