SaaS Customer Experience Manager – Remote Sales | Commission + Uncapped Earning Potential | Roofing Tech Industry Leader

About arenaflex

Founded by industry veterans with deep expertise in roofing, storm restoration, and exterior construction, arenaflex has rapidly emerged as a transformative force in the SaaS landscape for the trades. Our flagship platform, RoofQuote PRO™, empowers contractors to deliver instant, accurate roofing estimates around the clock, creating a streamlined, shopping-like experience for homeowners and property managers alike. By combining proprietary technology with an unwavering commitment to innovation, arenaflex is redefining how roofing businesses generate leads, quote jobs, and close deals in an increasingly digital marketplace.

Since our founding in 2019, we have been on a mission to disrupt a traditionally offline industry with modern tools, data-driven insights, and customer-first design. At arenaflex, you will not just be joining a company; you will be joining a movement that is reshaping an entire sector. We are builders, problem-solvers, and revenue generators who thrive on velocity, creativity, and measurable impact. If you are looking for a career where your contributions directly translate into company growth and customer success, arenaflex is the place to make it happen.

Position Overview

As a SaaS Customer Experience Manager (Sales) at arenaflex, you will serve as the frontline ambassador of our brand, the trusted advisor to our contractor clients, and the revenue engine that fuels our continued expansion. This is a fully remote, commission-based sales role with unlimited earning potential, designed for self-starters who are passionate about technology, customer success, and consultative selling. You will engage with roofing and exterior construction professionals across the United States, guiding them through the discovery, evaluation, and adoption of our industry-leading SaaS solutions.

Unlike traditional sales roles, the Customer Experience Manager position at arenaflex blends consultative selling, customer success, and brand advocacy into a single, high-impact career path. You will be empowered with a comprehensive training program, cutting-edge sales tools, and a leadership team that invests in your long-term growth. Whether you are a seasoned sales professional or an ambitious newcomer eager to break into SaaS, arenaflex provides the platform, mentorship, and resources to help you excel.

Key Responsibilities

1. Lead Generation and Prospecting

• Proactively identify and qualify potential customers within the roofing, storm restoration, and exterior construction industries through research, outbound outreach, and inbound lead follow-up.
• Attend industry trade shows, conferences, and networking events in key U.S. cities including Las Vegas, Dallas, and Orlando to build a robust pipeline of qualified opportunities.
• Leverage CRM tools and marketing automation platforms to manage leads, track engagement, and optimize outreach strategies.
• Develop and maintain a healthy sales pipeline with consistent prospecting activity to exceed monthly and quarterly revenue targets.

2. Customer Discovery and Needs Analysis

• Conduct in-depth discovery conversations with prospective clients to fully understand their business challenges, operational workflows, and growth objectives.
• Ask thoughtful, consultative questions that uncover pain points related to estimating, customer communication, lead conversion, and job management.
• Map customer needs to specific features and benefits within the arenaflex platform, tailoring your approach to each unique buyer.
• Document customer insights and feedback to share with product, marketing, and leadership teams for continuous improvement.

3. Solution Presentation and Product Demonstrations

• Prepare and deliver compelling, customized presentations and live product demonstrations of RoofQuote PRO™ and related arenaflex solutions.
• Highlight the value proposition of instant online estimates, shopping-like customer experiences, and proprietary technology that sets arenaflex apart from competitors.
• Address customer objections with confidence, data, and empathy, positioning arenaflex as the obvious choice for forward-thinking contractors.
• Collaborate with technical and product teams to ensure proposed solutions align with customer requirements and integration capabilities.

4. Negotiation and Deal Closing

• Negotiate pricing, contract terms, and service agreements with prospective customers while protecting margin and long-term customer value.
• Drive deals to closure with urgency, professionalism, and a focus on mutually beneficial outcomes.
• Accurately forecast revenue, manage deal stages, and maintain up-to-date records within the company CRM.
• Work closely with finance and operations teams to ensure smooth contract execution and customer onboarding.

5. Relationship Building and Customer Success

• Build and nurture long-term relationships with customers, serving as their trusted advisor throughout the entire customer journey.
• Conduct regular follow-ups post-sale to ensure customer satisfaction, identify upsell opportunities, and drive renewals.
• Act as the voice of the customer internally, advocating for their needs and championing product enhancements that drive mutual success.
• Maintain an impeccable follow-up cadence that reflects the arenaflex standard of excellence in customer experience.

6. Brand Ambassadorship and Industry Engagement

• Serve as a visible and authentic brand ambassador for arenaflex across social media platforms, industry forums, and community events.
• Bring the arenaflex brand message to life through engaging content, customer testimonials, and thought leadership in the roofing technology space.
• Stay current on industry trends, competitive landscape, and emerging technologies to position arenaflex as the market leader.
• Contribute to a culture of innovation, collaboration, and continuous learning within the remote team.

Essential Qualifications and Experience

• Excellent communication and interpersonal skills with the ability to build rapport quickly, listen actively, and convey complex information clearly.
• Strong negotiation skills with a proven ability to close deals while preserving customer relationships and long-term value.
• Technological savvy with familiarity in CRM platforms, marketing automation tools, and general software fluency. A passion for constant disruption and innovation is a must.
• Self-discipline and accountability with the ability to thrive in a remote work environment, manage your own schedule, and deliver results without micromanagement.
• Brand alignment with the ability to embody and promote the arenaflex mission, values, and voice across all customer and community interactions.
• Resilience and energy with a desire to work in a fast-paced, evolving environment where change is constant and growth is rewarded.
• Faultless follow-up habits with the discipline to maintain consistent outreach, follow-through, and pipeline momentum.

Preferred Qualifications

• Previous B2B or SaaS sales experience, though not required as arenaflex provides a full-scale training schedule for motivated candidates.
• Experience or familiarity with the roofing, construction, or home services industries.
• Established network within the contractor or trades community.
• Social media fluency and comfort engaging with customers and industry peers on LinkedIn, Facebook, Instagram, and emerging platforms.
• A track record of exceeding sales targets or other measurable performance goals.

What We Offer

Compensation and Earning Potential

At arenaflex, we believe in rewarding performance. We offer a competitive commission-based compensation structure with uncapped earning potential. Top performers have the opportunity to earn well beyond a traditional base salary, with on-target earnings ranging from $60,000 to $100,000+ per year, and the sky is the limit for those who consistently exceed targets.

Comprehensive Benefits Package

• 401(k) Retirement Plan with company matching to help you build long-term financial security.
• Health Insurance with comprehensive medical coverage for you and your family.
• Dental and Vision Insurance to support your overall well-being.
• Health Savings Account (HSA) options for additional healthcare flexibility.

Work Environment and Flexibility

• Fully remote work with the freedom and autonomy to design your ideal work environment.
• Travel opportunities to exciting industry events in cities like Las Vegas, Dallas, and Orlando.
• Monday through Friday schedule with evenings and weekends free to recharge.
• Dynamic, fun, fast-paced culture where ideas are valued, wins are celebrated, and growth is constant.

Career Growth and Development

• Gain expert-level experience in one of the fastest-growing SaaS companies serving the trades industry.
• Access to a full-scale training schedule designed to accelerate your sales career regardless of prior experience.
• Mentorship from seasoned leaders with deep expertise in SaaS, sales, and the roofing industry.
• Clear pathways for advancement into senior sales, account management, team leadership, and revenue operations roles.
• Continuous learning opportunities through product training, industry conferences, and professional development resources.

Who You Are

You are a hungry, humble, and smart professional who thrives on connecting with people, solving problems, and driving results. You are energized by the idea of introducing innovative technology to an industry that is ready for change. You take ownership of your outcomes, you follow up when others forget, and you bring positive energy to every customer interaction. You are comfortable working independently in a remote setting, yet you contribute to a collaborative, high-performing team culture. Most importantly, you are excited by the opportunity to build a career, not just a job.

Why Join arenaflex?

arenaflex is not just another SaaS company. We are a category-defining brand in a multi-billion-dollar industry that is ripe for digital transformation. Our technology is already changing the way contractors do business, and we are just getting started. By joining arenaflex, you will be part of a mission-driven team that values innovation, customer success, and the relentless pursuit of excellence. You will be equipped with best-in-class tools, world-class training, and a compensation structure that directly rewards your performance. Whether you aspire to become a top-producing sales leader, a customer success expert, or a future executive, arenaflex is the launchpad for your ambitions.

How to Apply

If you are ready to take the next step in your sales career and join a company that is reshaping an entire industry, we want to hear from you. Apply today by submitting your resume and a brief cover letter explaining why you are the ideal candidate for the SaaS Customer Experience Manager role at arenaflex. Bring your energy, your ambition, and your commitment to excellence. We will provide the platform, the training, and the opportunity. Together, let us build something extraordinary.